Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(2,215 Reviews)
Rating breakdown 2,215 reviews
5 Stars
1,900
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
5
Upgrade from the previous
on February 2, 2024
Posted by: Electricokc
[This review was collected as part of a promotion.] The s24 ultra seems noticeably faster than my previous phone and a bit more intuitive. The camera is amazing. Both photo stills and action videos are smooth and clear. Size and weight feel the same as the predecessor. The flat screen is a huge improvement. The screen brightness while out in the sun is so much better. It's just a better faster phone. I haven't even gotten Into the AI stuff yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just blown away!!
on February 8, 2024
Posted by: ArickF
[This review was collected as part of a promotion.] Holy crap..where shall I start? The phone overall is just beyond impressive. I am coming from a fold 4 and eager to get away from the foldable..and man did this jump feel right! The S24 Ultra is a magnificent phone from the feel, the technology,the battery life, did I mention the AI features yet?
The camera is a masterpiece. My family went on a drive thru safari right after getting this phone and the pictures I got...even when zoomed in 50x..are down right impressive! And the tap to slow-mo feature from gallery videos is so cool! You can literally take any video in your gallery and view it in slow-mo...even if it wasn't taken that way!
I am also a huge phone of the battery optimization features. Samsung really put an effort to show they care about the people who like to keep a phone beyond 2 years and those features should really help to extend battery life.
Overall, I would not be able to recommend this phone to you enough. It is a game changer and you need to get it in your hands right now!
The camera is a masterpiece. My family went on a drive thru safari right after getting this phone and the pictures I got...even when zoomed in 50x..are down right impressive! And the tap to slow-mo feature from gallery videos is so cool! You can literally take any video in your gallery and view it in slow-mo...even if it wasn't taken that way!
I am also a huge phone of the battery optimization features. Samsung really put an effort to show they care about the people who like to keep a phone beyond 2 years and those features should really help to extend battery life.
Overall, I would not be able to recommend this phone to you enough. It is a game changer and you need to get it in your hands right now!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Phone
on February 1, 2024
Posted by: TRANZCEND3NCE
from Apollo Beach, FL
Expertise:Expert
So far I really enjoy the S24 Ultra. I upgraded from the S22 Ultra mainly for battery life. The battery life has been outstanding so far. I really like the new flat display. I enjoyed the curved display but after using the S24 Ultra for about a week I like the flat display more. Love all the new features. Especially the new AI features. From my own personal perspective I think this is a perfect phone. It does everything I want it to and so much more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screen 120hz is not real
on February 2, 2024
Posted by: Manolo
[This review was collected as part of a promotion.] The color of the screen is really bad. The black is gray and the color is all washed out. 120hz is not working properly. When you are in a videocall the screen ratio get even worst. Even the s21 ultra has better screen and the 120hz works constantly.
Value
3
Response from Samsung USBy Social Commerce, February 2, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
5
good iteration
on February 1, 2024
Posted by: lockeis
[This review was collected as part of a promotion.] Upgraded from note9. Feels a little bigger but not horribly so. Good features. The screen seems a little washed out but apparently there's a software bug so hopefully that will be fixed soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Washed out screen's colors
on February 5, 2024
Posted by: Paulojr10
[This review was collected as part of a promotion.] I've been using samsung since galaxy s2. And this has been the worse screen so far. Plus the phone lost it's curved screen and now looks thicker and uglier
Value
1
Response from Samsung USBy Social Commerce, February 7, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
1
Phone has many software issues and bugs.
on March 13, 2024
Posted by: Shangis
Expertise:Expert
I truly regret getting this phone. Pre-ordered the Galaxy S24 Ultra and it has more software issues and bugs than any phone I've ever owned. If you play mobile games, expect ever game to freeze and force crash every time after a couple minutes playing. If you watch videos on your phone, expect the screen to flicker about a quarter in from the edge in an "L" shape. I could go on. Basically a reskinned Galaxy S22 Ultra with lots of bugs.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 15, 2024
Hi there Shangis,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. Flickering may occur when using Dark mode or Night mode with certain apps. To prevent this issue, make sure to keep your device and app software up to date. Also feel free to take a look at, "Screen flickers when using Dark mode on Galaxy phone" if you would like to help resolve what you have described to be experiencing with your device in regard to your screen flickering. If you have any questions for us after reviewing the provided resources or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/troubleshooting/TSG01208985/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. Flickering may occur when using Dark mode or Night mode with certain apps. To prevent this issue, make sure to keep your device and app software up to date. Also feel free to take a look at, "Screen flickers when using Dark mode on Galaxy phone" if you would like to help resolve what you have described to be experiencing with your device in regard to your screen flickering. If you have any questions for us after reviewing the provided resources or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/troubleshooting/TSG01208985/
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely disappointed!
on March 27, 2024
Posted by: Angi
For the first time in my life, I am returning a phone. I've been a Samsung Galaxy user for many years. I had all versions of the Note line. My Galaxy Note 20 was stolen so I had to buy a new phone. I thought the S24 would be much better than Note 20. Nope!
The picture/video quality is awful! I'm a content TikTok creator and I've only posted 4 videos of my account since my Note 20 was stolen ( March 8). The videos are dull and washed. Pictures are too bright or grainy. Apps don't work properly. Can't use TikTok for editing the way I want. Some apps are not even supported (it's an Android 16 issue, apparently).
After the trauma of having my phone stolen and having to set up a new phone, the idea that I have to start from scratch...yet again! is traumatizing. How can the video quality be so horrible?
The picture/video quality is awful! I'm a content TikTok creator and I've only posted 4 videos of my account since my Note 20 was stolen ( March 8). The videos are dull and washed. Pictures are too bright or grainy. Apps don't work properly. Can't use TikTok for editing the way I want. Some apps are not even supported (it's an Android 16 issue, apparently).
After the trauma of having my phone stolen and having to set up a new phone, the idea that I have to start from scratch...yet again! is traumatizing. How can the video quality be so horrible?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, March 28, 2024
Hey Angi,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. We strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose to do so, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Without knowing what applications you have downloaded and are trying to use with your device, I would suggest reaching out to the manufacturer to inquire if they may have any potential solutions on the horizon that may resolve what you may be experiencing with any compatibility. If you would like any additional assistance or if you have any questions for us, do not hesitate to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. We strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose to do so, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Without knowing what applications you have downloaded and are trying to use with your device, I would suggest reaching out to the manufacturer to inquire if they may have any potential solutions on the horizon that may resolve what you may be experiencing with any compatibility. If you would like any additional assistance or if you have any questions for us, do not hesitate to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US