Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(2,215 Reviews)
Rating breakdown 2,215 reviews
5 Stars
1,900
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
3
This product has great features
on February 6, 2024
Posted by: Twopop
[This review was collected as part of a promotion.] But I wish it would stop selling low storage And I wish it still had an SD card slot But I guess I can use an external hard drive 2 store stuff in And I wish that it would stop making me share all my private stuff on a cloud that can be hacked by a hacker As far as the storage goes Reason I wish it would stop selling low storage is not just for personal stuff But also because updates usually hogs up the low storage As far as speed and Operational aspects this is a very great phone I love the fact they started making it with a titanium back I wish there was more Ram but it's still pretty good on speed
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Howdy Twopop,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted and More!
on January 31, 2024
Posted by: CN5Far
[This review was collected as part of a promotion.] Love this phone. Screen resolution and audio are great. Love how slim and light it is. The camera produces sharp and crisp images.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Freezing, crashing, not rendering videos
on February 15, 2024
Posted by: Nastynate
[This review was collected as part of a promotion.] This is my daily for work school and play. The videos on reels are grainy or don't load right. I have to constantly refresh the pages. I've tried almost every solution and no fixes. Samsung dropped the ball on this release. I will be turning it back it
Value
2
Response from Samsung USBy Social Commerce, February 16, 2024
Greetings Nastynate,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "App is crashing or not working on Samsung phone or tablet" and "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps that may help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterwards by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "App is crashing or not working on Samsung phone or tablet" and "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps that may help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterwards by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
1
The cameras are fatal, I like them for nothing.
on February 5, 2024
Posted by: Cjosue
[This review was collected as part of a promotion.] The cameras are fatal, I like them for nothing. Gracias
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Hiya Cjosue,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Without having more information available regarding what you may be experiencing with your cameras and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Without having more information available regarding what you may be experiencing with your cameras and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
1
Just not user-friendly too complicated
on February 23, 2024
Posted by: GMACPA
[This review was collected as part of a promotion.] First of all the battery life on this phone is no better than the note 20 that I could not stand for the last 3 years this phone is way too complicated cannot really use the new AI features and the circling on the phone really doesn't even work it's complicated convoluted and really insane so on a scale of 1 to 10 I give this phone a 2.
Value
1
Response from Samsung USBy Social Commerce, February 26, 2024
Hello Gmacpa,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. If you haven't done so already, be sure to look at our YouTube channel and check out at the awesome new features that you now have available at your fingertips. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. For your convenience, I have also linked your device manual so that you can easily customize your brand-new S24 Ultra to fit your personality. If you would like any further assistance or if you think of any questions that you have for us, let us know by contacting Samsung Support. We'd love to hear from you! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. If you haven't done so already, be sure to look at our YouTube channel and check out at the awesome new features that you now have available at your fingertips. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. For your convenience, I have also linked your device manual so that you can easily customize your brand-new S24 Ultra to fit your personality. If you would like any further assistance or if you think of any questions that you have for us, let us know by contacting Samsung Support. We'd love to hear from you! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
The First and Best AI Phone.
on February 1, 2024
Posted by: Singh1
[This review was collected as part of a promotion.] Great phone. I love beautiful bright display. Camera is top notch. Low light photos and night shots are great. Love all the AI features specially the live call translation. Very helpful for daily use. The three stars on side where I can use AI is a nice feature. Also new easy search with the help of AI by just circling the particular part of picture or any where on screen is a unique feature no other phone has. Also love the big screen for watching movies and playing games. Games are very smooth. Overall I love Galaxy Ultra 24 AI phone. I had Galaxy Note 10 + 5G, which I had for almost 4 years. Never ever had any slowdown or screen Crack on that and didn't want to replace my Note 10 but owning Ultra 24 AI now, I don't regret. Samsung has a very good build quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone it's amazing, I love the phone features
on February 2, 2024
Posted by: Vanzannn
[This review was collected as part of a promotion.] This amazing phone it's a big change from the past years, the flat screen on my opinion makes this phone better than past year curved screens, because it helps with the pen and also with the screen protector that were too difficult to apply, and the titanium sides make this phone great.
All the new AI features are just incredible, but not as precise as it look, the live translator are not as precise in some other languages but it's doing well, the AI editor it's just the best of the best, I love it.
Other than that I didn't have any issues, the cameras as past year it's just a mind blowing, I would say this phone it's a 10/10 from every other phones right now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
AI no difference
on February 5, 2024
Posted by: Dhsaber
[This review was collected as part of a promotion.] I had high hopes for the new AI but so far I noticed no difference from the Note 20 ultra I traded in.
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Aloha Dhsaber,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Here's a few differences between the Galaxy S24 Ultra and the Note 20 Ultra: The Galaxy S24 Ultra has a larger battery at 5,000 mAh, it's offered with more internal memory & storage options: 12GB RAM / 256GB, 512GB, 1TB, it has the Snapdragon 8 Gen 3 Mobile Platform for Galaxy processor, the S24 Ultra's camera is the first smartphone to come equipped with the Quad Tele system, and it offers Galaxy AI features. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. In terms of your new features, Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Be sure to look at our YouTube channel and check out at the awesome new features that you now have available, linked below. I have also linked your device manual so that you can quickly customize your brand-new S24 Ultra to fit your personality. If you would like any further assistance or if you think of any questions that you have for us, feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/smartphones/galaxy-s24/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-note20-ultra-5g&device-3=samsung-galaxy-s24
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Here's a few differences between the Galaxy S24 Ultra and the Note 20 Ultra: The Galaxy S24 Ultra has a larger battery at 5,000 mAh, it's offered with more internal memory & storage options: 12GB RAM / 256GB, 512GB, 1TB, it has the Snapdragon 8 Gen 3 Mobile Platform for Galaxy processor, the S24 Ultra's camera is the first smartphone to come equipped with the Quad Tele system, and it offers Galaxy AI features. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. In terms of your new features, Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Be sure to look at our YouTube channel and check out at the awesome new features that you now have available, linked below. I have also linked your device manual so that you can quickly customize your brand-new S24 Ultra to fit your personality. If you would like any further assistance or if you think of any questions that you have for us, feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/smartphones/galaxy-s24/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-note20-ultra-5g&device-3=samsung-galaxy-s24
Written by a customer while visiting Samsung US