Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(2,215 Reviews)
Rating breakdown 2,215 reviews
5 Stars
1,900
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
5
Perfect Phone - Best I've had
on January 31, 2024
Posted by: SeattleBallard
[This review was collected as part of a promotion.] From gaming to work and the grandchildren, the s24 ultra has me covered.
Making sure I wrote the correct thing in emails -- Ai had me covered
Something in the way on my pictures -- Ai removes and fills it
And just gaming anywhere the s24 ultra has the speed, signal and battery power
I'm sure there is so much more to the phone to explore and it's such a joy and easy to use on the way to finding those things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra 24ulta
on February 28, 2024
Posted by: Csmooth14
from .Michigan
Expertise:Intermediate
I bought this 3 months ago and I'm please with it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A worthy successor to my Galaxy Note II
on March 29, 2024
Posted by: K113
from Minneapolis
Expertise:Intermediate
I bought this phone to replace my Galaxy A71. The A71 still works fine, but I wanted a phone that'll last me a longer time than the A71. Which is why I invested in the S24 Ultra
I was going to wait for the Z Fold6, but I genuinely missed my Galaxy Note II feels and ended up getting this
Works good, obviously much better than the Galaxy A71 it replaced. AI features is... ok. I wish I could install Gemini here though
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor display, video and picture quality
on March 10, 2024
Posted by: Galaxy
from NY
Expertise:Expert
Very poor display and video quality. The quality also makes it damaging to eyes. All video streaming on any platform is blurry, YouTube, FB, Instagram etc. Overall screen display is very faded. My opinion phone wasn't ready to be launched and no update has fixed the issue as of yet. I compared the Food 4 next to is showing the exact same things and the food wowed my eyes of how clear the difference was, it shows way better with general settings while Samsung came out with an update for extra settings on the S24Ultra to adjust and the quality is still the same, very poor
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 11, 2024
Aloha Galaxy,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If your photos and videos are blurry or poorly exposed, take a look at "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. For your convenience, I have linked your device manual below for your records so that you may easily customize your settings and features to your liking. If you have any questions after reviewing the resources that have been provided or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If your photos and videos are blurry or poorly exposed, take a look at "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. For your convenience, I have linked your device manual below for your records so that you may easily customize your settings and features to your liking. If you have any questions after reviewing the resources that have been provided or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Coming back to Samsung from I phone
on January 31, 2024
Posted by: Ramy23111
[This review was collected as part of a promotion.] After using I phone for about 15 years decided to buy S24 ultra. I am proud of my call as this phone looks so cute and trendy . But the performance is like a monster. Camera is really really cool. Streaming is utmost to its best . Really worth a penny .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra - A Complete Smart Phone !
on February 23, 2024
Posted by: M51110
[This review was collected as part of a promotion.] Upgraded my Phone to S24 Ultra after 5 years and am very Happy I did.
Battery life seems very good so far and hope it will continue to perform well.
7 years of Software updates seems promising.
The New AI Features are very useful and fun to use.
Hoping many new AI features will be added in the future.
Battery life seems very good so far and hope it will continue to perform well.
7 years of Software updates seems promising.
The New AI Features are very useful and fun to use.
Hoping many new AI features will be added in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing improvement to the S series
on January 31, 2024
Posted by: Pianomanjay
[This review was collected as part of a promotion.] This phone is one of the best phones I've ever owned. I love the new titanium body and the way the device feels in my hand. I also love the more durable front glass and the way it cuts down on reflections from surrounding light. The device is a dream to use; no matter what I throw at it, it never shows down or shows any lag. I can't wait to see what Samsung comes up with next.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on February 1, 2024
Posted by: Austin
[This review was collected as part of a promotion.] The s24 ultra is a work horse and I'm able to do what ever I need. I love the caerma, I can get very clear and good looking pictures of my family. Plays my mobile games with easy and cools off no problem. Also for my use my battery life last all day.
Great phone 100% recommend
Great phone 100% recommend
Value
5
Written by a customer while visiting Samsung US