Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
2
Sad face - not the best pedometer
on July 7, 2024
Posted by: SamsungIsMakingMeSad
from Poteet, TX
Expertise:Intermediate
I've been using the Watch6 for about a week or so and am very sad to say it has a very poor pedometer. It counts every single arm movement. It just counted 1500 steps while I was washing dishes and another 1000 or so steps while I'm sitting down filing paper at work ::: crying face ::: I purchased it so I wouldn't have to carry my phone on me all the time to count my steps. If you're looking for a watch to use as a pedometer - keeping looking. Also, I thought my purchase was going to include the white band shown with the gold watch in addition to the fabric band.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, July 7, 2024
We appreciate you taking the time to provide us with your feedback. We understand you are reaching out regarding your Watch6. This watch comes with the Galaxy Watch6 and the Inbox band as well as a wireless charger. As far as the pedometer, please check out our article linked below to help troubleshoot this. If this persists, we would like you to contact us at Samsung Support for more assistance. -Kelvin
samsung.com/us/support/answer/ANS00086005/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/support/answer/ANS00086005/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Mike
from Vienna ,VA
Expertise:Intermediate
Verified Purchase:Yes
Smart Watch6 is very stylish! Setup is easy, a lot of watch faces available
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Peter
from Barcelona NY
Expertise:Expert
Verified Purchase:Yes
Purchased the GW6 for my son for his birthday and he loves it. He loves the big display at 44mm and the sports band. I'm sure he will want the GW7. Thanks again for making great products.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Campbell98110
Verified Purchase:Yes
So pleased with the replacement! My golf app is back, my health app is back and the trade-in $$ from my old watch made this a great experience!
Written by a customer while visiting Samsung US
Posted by: None ya
Expertise:Intermediate
Verified Purchase:Yes
Typical Samsung high quality and good battery life.
Performance
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Tx
Verified Purchase:Yes
Battery life too bad. Not more than 1.5 days.
My earlier one usually 3 days.
My earlier one usually 3 days.
Response from Samsung USBy R&R Team, July 8, 2024
Thank you for reaching out to us! We appreciate you as a valued customer and want to do our best to assist you with this. Samsung offers a 12-month manufacturer defect warranty through Samsung Care. Before looking into this, let's take a moment to troubleshoot what you are experiencing. The first thing we ask that you do is perform a diagnostic on your watch using the Samsung Members app. Specific instructions will be provided in the first link attached below. Now go to your watch settings and make sure your watch is on the current available software to improve reliability and stability on your watch. Also, make sure the apps used on the watch are also updated. If this persists, please reach out to us at Samsung Support so that we can look further into this. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Leeanne
from Jupiter, FL
Expertise:Intermediate
Verified Purchase:Yes
I love the watch. It's slim and sleek and not bulky. I used to have the Samsung Galaxy Watch and it used to have the bezel which i loved and i thought i would miss that with this watch but the digital bezel works just fine. im still learning about the watch's features slowly but so far love it. better graphics on this. its a huge upgrade from my old watch for sure.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Elizabeth
from AL
Verified Purchase:Yes
I don't like having a full time screen lock for Samsung Pay. I wish the lock was only on the wallet.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US