Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
3
Battery Life
on November 22, 2023
Posted by: beezfli
[This review was collected as part of a promotion.] Overall the watch is ok. I'm impressed with some of the features but would like it better in square form instead of circular. But it gets the job done!
My biggest gripe with the watch is the battery life. I barely get 24 hours! Lord forbid you're out later than expected you can guarantee the watch dying. I'm barely taking calls or texting on my watch and still get the same outcome! Hopefully this issue can be fixed with the next and upcoming series!
Value
3
Response from Samsung USBy Social Commerce, November 24, 2023
Hello there Beezfli,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
3
2 months and already signs of decay.
on February 28, 2024
Posted by: Mary
from New York, NY
I love the watch features. But, I've had this watch for 2 months and the black rim is already chipped and will continue chipping off, which is disappointing. My partner has an older model of the samsung watch and wore it for years and never had an issue like this. So, Quality?
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, February 29, 2024
Howdy Mary,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If you would like to share any additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If you would like to share any additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
A step back in capability and poor battery life
on August 19, 2023
Posted by: Shiggity
from Phoenix
Expertise:Intermediate
Looks nice but a step back in capability from my Watch 5 Pro. Battery life is miserable. Returned for full refund.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Michael, Social Commerce, August 28, 2023
Hi Shiggity,
Thank you for your review of the all-new Samsung Galaxy Watch6.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Thank you for your review of the all-new Samsung Galaxy Watch6.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on August 25, 2023
Posted by: Reener
from Minnesota
Battery is not very good. You cannot get a full day on the battery. Back to the fitbit for me.
Response from Samsung USBy Debra, Social Commerce, August 31, 2023
Salutations Reener,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Wathc6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. If you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Wathc6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. If you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
1
Skip this one.
on January 1, 2024
Posted by: Ordn
Expertise:Expert
I wouldn't recommend getting the SGW6. One reason is the battery drains very quickly. I thought this would be an upgrade from my SGW2 Active, but unfortunately, it is not. My major issue with this is the frequent disconnect from my Samsung Galaxy phone. Sometimes twice a day, sometimes five times. My phone could be a few inches from my wrist, and the alert on my watch would go off about it being disconnected. The watch also fails to connect to the Wi-Fi if I'm home. I know it’s meant to be for updates, but it doesn’t do that properly. My 2-Active never had these issues unless I left my phone far away. I completely regret trading it in. Plenty of people online on sites like Reddit have been complaining about it. I'll likely sell it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, January 3, 2024
Hello there Ordn,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. If your watch randomly disconnects from your phone, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Take a look at, "Samsung smart watch will not connect to a phone" and "Cannot connect Samsung smart watch to Wi-Fi" to conduct some troubleshooting to help resolve what you have described to be experiencing with your device. Please don't hesitate to reach out to Samsung Support afterwards if you have any questions or if you would like any further assistance. We're always here to assist you! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
https://www.samsung.com/us/support/troubleshooting/TSG01003084/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. If your watch randomly disconnects from your phone, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Take a look at, "Samsung smart watch will not connect to a phone" and "Cannot connect Samsung smart watch to Wi-Fi" to conduct some troubleshooting to help resolve what you have described to be experiencing with your device. Please don't hesitate to reach out to Samsung Support afterwards if you have any questions or if you would like any further assistance. We're always here to assist you! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
https://www.samsung.com/us/support/troubleshooting/TSG01003084/
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointing product
on November 14, 2023
Posted by: Anonymous
Expertise:Expert
Very disappointing product, I am dissatisfied. Despite being an expensive smartwatch, I expected greater precision in measurements, especially in sleep tracking. Throughout the week, it indicates that I have only slept for 5 hours, when in reality, I sleep for 8. I tried another watch from a more affordable brand, and it accurately records sleep hours; besides, it wrongly states that I wake up several times at night when it's not the case. Additionally, I am facing issues with the lack of update for watch faces and corresponding data
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, November 22, 2023
Hey there NicolasAriza,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included an article titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" to help you resolve what you may be experiencing with your Galaxy Watch6, linked below. We recommend clearing out your app cache as well, linked also provided. If you would like additional assistance after reviewing these provided resources, please feel free to reach out to Samsung Support for further assistance and/or help with troubleshooting your Galaxy Watch6 further. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090402/
https://www.samsung.com/us/support/answer/ANS00077611/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included an article titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" to help you resolve what you may be experiencing with your Galaxy Watch6, linked below. We recommend clearing out your app cache as well, linked also provided. If you would like additional assistance after reviewing these provided resources, please feel free to reach out to Samsung Support for further assistance and/or help with troubleshooting your Galaxy Watch6 further. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090402/
https://www.samsung.com/us/support/answer/ANS00077611/
Written by a customer while visiting Samsung US
Customer Rating
3
Ok bad battery
on September 6, 2023
Posted by: Mick75
from Princeton wv
Expertise:Expert
Love the watch but the battery drains fast. Wish it had the battery tge watch 5 pro has!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Howdy Mick75,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some unobstructed time out of your hectic day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How fantastic and convenient is that? Please do not hesitate to contact Samsung Support if you have any questions for us, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some unobstructed time out of your hectic day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How fantastic and convenient is that? Please do not hesitate to contact Samsung Support if you have any questions for us, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded my expectations
on August 21, 2023
Posted by: ColorfulSunshine
[This review was collected as part of a promotion.] I use my Samsung Galaxy 6 watch for both work and personal. While at work I use it for charting times,if I have to manually do a pulse,tracking my steps,etc. As for personal I track my steps as well,stream music while doing things around the house. I hate driving and messing with my phone, having my watch allows me to answer a call and not get distracted on the road. I've had other Samsung watches and the features and technology on this one has exceeded all the previous ones.
Value
5
Written by a customer while visiting Samsung US