Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
2
Pretty disappointing
on January 26, 2024
Posted by: AnneDA
from Georgia
Expertise:Expert
Oh boy. I bought this watch hoping it'd be better than my Galaxy Watch Active, solely in the battery department, because I was tired of having to constantly charge my watch almost every night. I use my watch mostly when I'm sleeping to track heart and seizure activity, so it was important that it not accidentally die on me.
This watch is somehow even WORSE than the Galaxy Active. Despite turning off many battery-draining functions, by the end of the day, it's already more than half dead. It was basically pointless to buy, and I'm super disappointed in it.
The only pros I can think of:
1. Non-scratch screen. It's been banged into things a fair amount of times and doesn't have a single scratch on it yet, which is genuinely impressive.
2. More fun functions, when I remember they exist, like the ability to use google maps.
1. Non-scratch screen. It's been banged into things a fair amount of times and doesn't have a single scratch on it yet, which is genuinely impressive.
2. More fun functions, when I remember they exist, like the ability to use google maps.
The music controls don't always work. Sometimes it malfunctions and says it's not connected to the internet and can't use basic voice commands. In general, it's just not great.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, January 29, 2024
Howdy AnneDA,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below.
Thank you for being a valued Samsung customer. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. Without having more details available regarding what you may be experiencing with your Galaxy Watch6 features and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like help troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below.
Thank you for being a valued Samsung customer. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. Without having more details available regarding what you may be experiencing with your Galaxy Watch6 features and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like help troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
4
Great battery
on January 29, 2024
Posted by: Suesnothome
I've had this watch several months and mostly love it. On my last galaxy watch I could speak a text message, on this one it's difficult to find the microphone. Also I have the gold watch band and part has discolored and I can't get it clean. And the gold is actually an off white.
Written by a customer while visiting Samsung US
Customer Rating
2
Not great for cardiac monitoring
on January 30, 2024
Posted by: Rossmomx5
from Phoenix, AZ
Expertise:Expert
I occasionally pass out from my tachycardia and low blood pressure to I only wanted the watch to monitor my heart and to notify my husband if I blacked out and fell.
I also have a pacemaker and this thing is worthless for cardiac monitoring because it keeps saying my HR is 30, which is impossible because the lowest my pacemaker will let my HR go is 65.
I also have a pacemaker and this thing is worthless for cardiac monitoring because it keeps saying my HR is 30, which is impossible because the lowest my pacemaker will let my HR go is 65.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, January 31, 2024
Greetings Rossmomx5,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked our Terms and Conditions below that contains so great information regarding the proper placement of the watch sensor on the body in regard to pacemakers and implantable medical devices. These devices should have a minimum separation of six (6) inches between a mobile device and an implantable medical device, such as a pacemaker or cardioverter defibrillator, to avoid potential interference with the medical device. Persons who have such medical devices should: * ALWAYS keep the mobile device more than six (6) inches from their implantable medical device when the mobile device is turned ON, do not carry the mobile device in a breast pocket, use the ear opposite the implantable medical device to minimize the potential for interference. * Turn the mobile device OFF immediately if there is any reason to suspect that interference is taking place. * Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your wireless mobile device with an implantable medical device, consult your healthcare provider. Please do not hesitate to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. We're always happy to help! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/heartratesensor
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked our Terms and Conditions below that contains so great information regarding the proper placement of the watch sensor on the body in regard to pacemakers and implantable medical devices. These devices should have a minimum separation of six (6) inches between a mobile device and an implantable medical device, such as a pacemaker or cardioverter defibrillator, to avoid potential interference with the medical device. Persons who have such medical devices should: * ALWAYS keep the mobile device more than six (6) inches from their implantable medical device when the mobile device is turned ON, do not carry the mobile device in a breast pocket, use the ear opposite the implantable medical device to minimize the potential for interference. * Turn the mobile device OFF immediately if there is any reason to suspect that interference is taking place. * Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your wireless mobile device with an implantable medical device, consult your healthcare provider. Please do not hesitate to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. We're always happy to help! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/heartratesensor
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Smart Watch
on February 2, 2024
Posted by: Anitagrf785
from Warren, MI
Expertise:Intermediate
I just recently bought this watch along with my new S24 Ultra it's amazing first time owning one of these, and I got it specifically for health reason because I love how it keeps tracks of the most important things about your health and it's a good investment for anyone who wants that extra help on hand. Very nice screen size I can see everything clearly the function it the watch works great I can even control my Samsung smartv from my watch its just a very nice watch..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch 6 LTE
on February 5, 2024
Posted by: Chelly
[This review was collected as part of a promotion.] I absolutely love my watch. I can use the remote to my TV on my watch. I can customize my screen. My buttons. I text and call. This watch is 10/10 in my book.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Watch6!
on February 5, 2024
Posted by: jammers
[This review was collected as part of a promotion.] I was hesitant of purchasing a Samsung watch because I didn't think I'd use it much, let alone wear it, due to having other Samsung devices. I was wrong. I use it daily. It has great reminders to pause from work and go for a stroll. I like how I can easily log and track habits. It's great that it stores the faces on the watch without having to launch the app on another device.
Keep doing what you do Samsung!
Keep doing what you do Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life
on February 5, 2024
Posted by: Lambchop
[This review was collected as part of a promotion.] Everything about the watch I like and enjoy except the battery life. My battery should last longer than 6 hrs. I have to have my battery saver on and my wifi and LTE OFF. JUST TO GET 6HRS
Value
3
Response from Samsung USBy Social Commerce, February 5, 2024
Greetings Lambchop,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch6
on February 5, 2024
Posted by: GalaxyUser4Life
[This review was collected as part of a promotion.] Dear Samsung,
I am a huge Samsung fan and just received a Galaxy Watch6 for Christmas this past year and absolutely love it! The battery life is great and I love all the features it has. I enjoy being able to track my workouts, have my steps calculated, check my BMI, stress, and heart rate. I use it on a regular basis and have it paired with my phone. I also love that I can check my messages easily and text back with a quick response, emoji, or a longer message if needed. Being able to monitor my stats through the Samsung Health app is great as well. All these things make daily life easier and fun!
Thank you so much, and I will be purchasing more Samsung products in the future as each one is high quality, well made and thought out!
Value
5
Written by a customer while visiting Samsung US