Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
1
Nice Face but Battery is trash
on February 1, 2024
Posted by: Not A Good Watch
Expertise:Intermediate
Not to happy with this purchase. No more finds my phone. The Battery is not so good either. Wish I would of kept my old watch.
Features
3
Performance
2
Design
5
Value
1
Response from Samsung USBy Social Commerce, February 1, 2024
Greetings,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Were you aware that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unexpected situations we sometimes find ourselves in, like forgetting your Galaxy Watch6 on the seat of your cab while you're racing to catch your flight, to having your device stolen from its charger, or getting caught in a downpour without your Water Lock feature engaged, to dropping and shattering your watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us. We're always happy to assist you. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Were you aware that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unexpected situations we sometimes find ourselves in, like forgetting your Galaxy Watch6 on the seat of your cab while you're racing to catch your flight, to having your device stolen from its charger, or getting caught in a downpour without your Water Lock feature engaged, to dropping and shattering your watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us. We're always happy to assist you. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
5
From 5 Pro LTE to 6 44mm LTE def worth the upgrade
on August 21, 2023
Posted by: aacdallas88
[This review was collected as part of a promotion.] I love the new processor on this watch, it's so buttery smooth just like on my s23 ultra. The new UI update tweaks are good but. I just wish there were more apps to install on the watch. I love Samsung and I know you guys listen to your customers, hopefully this is something others are also suggesting. As far as the sound quality, it's the same, the display brightness is def brighter, the battery life is pretty much the same but that's okay, I'm used to putting my watch/phone to charge whenever I'm getting ready for work. The new watch bands though, yesss Samsung, you've made these new bands so user friendly that I might actually buy more watch bands, I already bought a few extra but I may need more for my parents. I bought them the new watches too, I got my dad the watch 6 classic in silver and omg yessss! It looks super premium and def better for my dad who is more traditional and needs the physical rotating bezel.
My only gripe ATM is that my watch randomly goes to sleep mode at 10 pm. I already opened a ticket through Samsung members. Other than that I'm very satisfied with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks good
on December 25, 2023
Posted by: DonnaB
[This review was collected as part of a promotion.] I like it but the battery doesn't last me but just over 24 hours I don't recharge it everyday . That part is disappointing.
Value
3
Response from Samsung USBy Social Commerce, December 28, 2023
Aloha DonnaB,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery can last up to 40 hours so that you have enough power to do everything that you would like to do in your day. However, this all can vary depending on how you utilize your watch. When you finally need to power up your Watch6, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. Sometimes, certain apps can increase battery consumption. Take a moment to look over the article titled, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how you can increase your watch's battery life. Please do not hesitate to reach out to Samsung Support if you would like any further assistance afterwards. Wishing you a Happy New Year! Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery can last up to 40 hours so that you have enough power to do everything that you would like to do in your day. However, this all can vary depending on how you utilize your watch. When you finally need to power up your Watch6, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. Sometimes, certain apps can increase battery consumption. Take a moment to look over the article titled, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how you can increase your watch's battery life. Please do not hesitate to reach out to Samsung Support if you would like any further assistance afterwards. Wishing you a Happy New Year! Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
1
Overheating issues.
on February 29, 2024
Posted by: SadLifter
from Fargo, ND
Just got the galaxy watch 6 today. Paired my headphones and tried to workout with the new watch... only for it to overheat during my warm-up. Why market a watch that is supposed to help track your fitness if it can't handle a warm-up let alone a workout? Having issues the very first day isn't very reassuring.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, February 29, 2024
Hello SadLifter,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. It's like the ultimate peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device at its optimal operating temperature. Let us know if you have any questions or if you would like any additional assistance afterwards by contacting Samsung Support directly at the link below. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. It's like the ultimate peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device at its optimal operating temperature. Let us know if you have any questions or if you would like any additional assistance afterwards by contacting Samsung Support directly at the link below. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life.
on April 21, 2024
Posted by: VermontingK
from West pawlet vt
Expertise:Intermediate
When I upgraded from the original Galaxy watch which had an amazing battery life I thought this would be an improvement. I was wrong. The original Galaxy watch had a battery life of several days at least 48 hours. The charge on this watch doesn't last 24. That makes the Sleep coaching and all the other sleep apps useless.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Social Commerce, April 22, 2024
Hi VermontingK,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness as we strive to provide the very best products with on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in, like forgetting your Galaxy Watch6 on the seat of your taxi while you're racing to catch your flight, to having your device stolen from your briefcase, or getting caught in a downpour without your Water Lock feature engaged, to dropping and shattering your watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life and that is our highest priority. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Let us know if you have any questions for us afterwards by reaching out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness as we strive to provide the very best products with on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in, like forgetting your Galaxy Watch6 on the seat of your taxi while you're racing to catch your flight, to having your device stolen from your briefcase, or getting caught in a downpour without your Water Lock feature engaged, to dropping and shattering your watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life and that is our highest priority. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Let us know if you have any questions for us afterwards by reaching out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on October 26, 2023
Posted by: Amni
from Honolulu, HI
Expertise:Expert
Traded up from Watch4 and couldn't be happier. Better battery and better display. Was surprised how much bigger and clearer the display appears even though same size. It's fast and quicker to respond to input. Switches from LTE to WIFI seamlessly and has more features than I'll ever need. Feels well made and love the look.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch yet!
on September 7, 2023
Posted by: NopeWasntMe
[This review was collected as part of a promotion.] The samsung galaxy watch 6 44mm LTE is the best watch I've had yet. It already came in handy when I fell and couldn't get up, I was able to call my husband for help. I feel so much safer having this watch on my wrist!
A real winner!
A real winner!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic, Functional, and Flawless Watch
on September 10, 2023
Posted by: Endezichen
[This review was collected as part of a promotion.] I upgraded to the Samsung Galaxy Watch 6 from the Samsung Galaxy Watch 3 and I have to say that this is a worthy upgrade. My Watch 3 has been my faithful companion for over 3 years and it was still going strong, but when I saw the vast improvements made for the Watch6, I had no choice but to upgrade. With the incredibly large and sharp watch display, solid craftmanship, buttery smooth and snappy operation, more app support for apps like WhatsApp, in depth health tracking, a plethora of amazing watch faces, as well as embracing wearOS software, I could not pass up on the opportunity to get Watch6. I also opted to change out the very functional and comfortable sports band that came with the watch for Samsung's Milanese Band which is a flawless and impressive upgrade to the watch wearing experience. It is so easy to manipulate the band size with a simple unclasping of the magnetic clamp, this band can easily and comfortably fit any wrist size and combined with the watch itself creates quite a handsome and premium companion that turns heads every time I wear this superb and supreme timepiece. If you are debating whether to upgrade or not, I will tell you now, debate no further and upgrade immediately, you will not regret your decision. This watch is an indispensable part of my everyday carry, and it enhances my smartphone experience by allowing me a very viable and effortless way for me to use my phone without even having to take it out of my pocket. Watch6 is the best watch yet!
Value
5
Written by a customer while visiting Samsung US