Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
5
Very beautiful
on December 12, 2023
Posted by: Fabolous
[This review was collected as part of a promotion.] Love the incoming calls working an helpful
Love the incoming calls working an helpful
Love the incoming calls working an helpful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice watch but needs an over haul
on December 12, 2023
Posted by: Nonbiasedreviewer
[This review was collected as part of a promotion.] For the most part, I like the watch but it definitely needs a lot of work. It's generation 6 so I expected less problems but here we are.
First, it needs to give us a better option to pick which app decides to notify us. I don't need both Google calendar and Samsung calendar updating me the same thing at the same time. I just want one app to update me and yes, I turned off the Samsung app but it still continues to push through.
Some apps need a tile to work efficiently, I don't need a smart phone on my wrist. I don't want to have to open the apps screen to open an app to use something that I only need to look at for 5 secs. Too many steps to this process.
Lots of the functionality of certain apps on the watch send you to the phone. Why can't I just see some stats directly on my watch?
Battery is terrible. I have turned off always on display and have the brightness set to low but I only get like 12 hrs of usage. I have to charge it immediately when I wake up and right before bed time.
Apparently, sleep and workout trackers don't work that great according to many reviews and I have to agree as my sleeping, walking and workout stats are incorrect and inaccurate.
Funnily enough, still like the watch though. Feels premium and hefty. Wish the software worked better though.
Value
3
Response from Samsung USBy Social Commerce, December 15, 2023
Hello there Nonbiasedreviewer,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Check out the article titled, "Manage notifications on your Samsung smart watch" for a wealth of information that may help you resolve what you have been experiencing with your notifications. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also check out the article titled, "Keep your Galaxy device at its normal operating temperature" when you have the free time out of your busy schedule to learn more about the factors that may impact the temperature of your device. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. We're always here to help! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00061433/
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Check out the article titled, "Manage notifications on your Samsung smart watch" for a wealth of information that may help you resolve what you have been experiencing with your notifications. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also check out the article titled, "Keep your Galaxy device at its normal operating temperature" when you have the free time out of your busy schedule to learn more about the factors that may impact the temperature of your device. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. We're always here to help! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00061433/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
4
Love Samsung
on December 12, 2023
Posted by: Ilovekoffi
[This review was collected as part of a promotion.] My son recently got me the watch6 because my active 2 back fell out. I wear this watch everyday day. I use it to monitor my heart rate and my step, calories and activities for the day.
I am very excited about the Samsung health features.
I am very excited about the Samsung health features.
The second thing I like about the watch is the ability to have photos of my favorite people and things. Whenever I look at the time or the progress I make during the day, I feel happy.
I also like that when the phone rings the volume is loud enough to hear the caller without having the watch to my ear.
I am a very simple person and the little things make me happy. This watch makes me happy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life could be much better
on December 12, 2023
Posted by: 123FLJVW
[This review was collected as part of a promotion.] You have to have everything turned off and in power save mode to get the listed battery life.
Value
3
Response from Samsung USBy Social Commerce, December 15, 2023
Howdy 123FLJVW,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
5
Another addition to my Samsung collection
on December 12, 2023
Posted by: Samsung4me
[This review was collected as part of a promotion.] I have been wanting to upgrade from my Fitbit to a Samsung, but wasn't sure if I would get the same quality. Was I surprised!! My Samsung Galaxy watch 6 does everything and more my fitbit does. It is more compatible with my phone and computer too, fitbit had a few glitches. I am completely satisfied with my purchase. Samsung all the way for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fits really well
on December 12, 2023
Posted by: Zredmain
[This review was collected as part of a promotion.] Fit and functional. Very good watch. Would highly reccomend to anyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is an amazing watch, the software's amazin
on December 12, 2023
Posted by: Rebecca17
[This review was collected as part of a promotion.] I wear it every single day from when I wake up to when I go to sleep, I track steps, heart rate, oxygen level, and workouts. I love it, it is not bulky and the quality is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung makes a superior product.
on December 12, 2023
Posted by: Watcher
[This review was collected as part of a promotion.] This is my third samsung galaxy watch and I am still always impressed with the new releases. I'm now on the 6 and it's faster and smoother than ever before. There are tons of customizable features and you can really manage your health goals the way you like. Plus it's an attractive watch that is still slim and sleek. I'm very petite so keeping it small is important to me. I do have to say that I don't like the Samsung bands that come with it. I loved the color and the quick-release function but it's so stiff that it sticks out to the sides and prevents it from fitting my wrist (yes, they're very small). Overall though it's a fantastic piece of wearable tech that's always affordable (plus they have killer trade-in deals all the time).
Value
5
Written by a customer while visiting Samsung US