Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
1
Not worth the $$
on December 3, 2023
Posted by: Will
Expertise:Expert
Battery life atrocious doesn't even last 24 hours even with disabled apps screen brightness dow notifications off still don't get 24 hours waste of $
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, December 4, 2023
Hey there Will,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
1
Bad battery
on January 7, 2024
Posted by: Viv5
from New mexico
Expertise:Intermediate
I got this watch but poor battery and I still change it to another one but battery is a thing on this
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, January 8, 2024
Hi there Viv5,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
2
NOT WATERPROOF
on December 12, 2023
Posted by: Sloan202
from San Francisco
Expertise:Expert
it does the job, time and fitness with all the bells and whistles. But its NOT WATERPROOF. do not swim, no hot tubs, no baths,.....take a shower but risky. I have lost two watches. I tried the swim fitness feature,. ruined both.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Social Commerce, December 20, 2023
Hi Sloan202,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 is water and dust resistant in up to 5 feet of water for up to 30 minutes, based on an IP68 rating. You can use Water lock mode to exercise in the water while wearing your watch. While in Water lock mode, touchscreen, wake-up gestures, and watch always on will be disabled. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/watches/galaxy-watch6/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 is water and dust resistant in up to 5 feet of water for up to 30 minutes, based on an IP68 rating. You can use Water lock mode to exercise in the water while wearing your watch. While in Water lock mode, touchscreen, wake-up gestures, and watch always on will be disabled. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/watches/galaxy-watch6/
Written by a customer while visiting Samsung US
Customer Rating
1
This watch
on December 22, 2023
Posted by: Smurf2
[This review was collected as part of a promotion.] I would not recommend this watch, I have nothing but issues, such as overheating, and my pictures coming up blank
Value
1
Response from Samsung USBy Social Commerce, December 28, 2023
Good day Smurf2,
Thank you for finding the time out of your day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn more about how to keep your device at its optimal temperature. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Without having more information available regarding what you may be experiencing with your pictures on your device and without being able to ask you any follow up questions in response to what you have shared, I suggest reaching out to Samsung Support if you would like help with troubleshooting at your earliest convenience. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Otherwise, enjoy ringing in your New Year! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the time out of your day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn more about how to keep your device at its optimal temperature. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Without having more information available regarding what you may be experiencing with your pictures on your device and without being able to ask you any follow up questions in response to what you have shared, I suggest reaching out to Samsung Support if you would like help with troubleshooting at your earliest convenience. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Otherwise, enjoy ringing in your New Year! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE IT ❤️
on August 12, 2023
Posted by: Ladysunday
[This review was collected as part of a promotion.] Finally!! I've been waiting. And it was truly worth the wait. Everything I tried to order the 5 it was out of stock. This 6 is BEAUTIFUL!! The navy "leather " band is nice fits great. The watch is lite weight. Easy to work with. I love the different faces I can put on it and just learning how to do things on it is very easy. I am HAPPY!! BUT I'M ALWAYS HAPPY WITH SAMSUNG!!😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
i love it!!
on August 12, 2023
Posted by: Pandapossible
[This review was collected as part of a promotion.] I really like the new watch 6. Ive never had a smart watch before and i like the ability to customize the face and all of the different tabs and apps i have access to. I like that it isn't too heavy, ive already kind of stopped noticing when im wearing it. I will probably get a new band because the rubber one is a bit uncomfortable. I enjoy being able to set alarms, monitor my health, and know what the weather is going to look like at a glance. There's lots of apps for it too which is pretty cool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a beautiful design
on December 12, 2023
Posted by: Medmed
[This review was collected as part of a promotion.] I use my watch everywhere, for university and even formal events. It is beautiful and it looks great on my wrist. It is fast and it supports many languages including persian. I am very happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great for 3 months...
on January 14, 2024
Posted by: KJ12
Watch was great for the first 3 months. Since January 5th, it won't connect to my phone at all. Now, the battery doesn't even last a day. I charged it this morning and it's already at 23% 10 hours later (battery saver on!). Battery life was great up until a couple days ago. The app won't open on my phone either. Very disappointed. I paid for a smart watch and none of the features work anymore.
.
.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, January 16, 2024
Salutations KJ12,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time out of your day to learn more about how to increase your watch's battery life. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Also take a look at, "Samsung smart watch will not connect to a phone" to help resolve what you have been experiencing with your phone disconnecting from your Galaxy Watch6, linked below. Let us know if you would like any further assistance afterwards if you have questions. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time out of your day to learn more about how to increase your watch's battery life. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Also take a look at, "Samsung smart watch will not connect to a phone" to help resolve what you have been experiencing with your phone disconnecting from your Galaxy Watch6, linked below. Let us know if you would like any further assistance afterwards if you have questions. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US