Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
5
The most beautiful smartwatch
on September 9, 2023
Posted by: Jesman9608
[This review was collected as part of a promotion.] The GW6 is the most beautiful and cleanly designed smartwatch out there. It has very good quality although I would appreciate it if there was a base version in stainless steel. Its screen is very resistant and of good quality, however it is one of the points in which Samsung should shine more. As far as the OS is concerned, the experience is bittersweet, it is very well equipped in functionalities, of which some need to be polished since the smart watch is an extension of the smartphone and not a separate device, so the integration of said devices must be very fluid and efficient. The watch's capabilities are sometimes overshadowed by adding unnecessary steps, such as trying to reply to a message from a notification, because it asks if you want to reply from your phone when you're on the watch. The automatic detection of exercise and sleep modes is quite accurate and saves a lot of work. Perfection can come to this device by working on the accompanying software and its communication with the smartphone's OS. Thank you very much Samsung for creating such a beautiful device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Crummy band connection
on September 10, 2023
Posted by: Anonymous
from Amarillo TX
Expertise:Intermediate
The Extreme Sport Silicone band does not stay connected to the watch. Very frustrating. My watch has hit the ground no less than 10 times in 2 weeks due to this problem. It's a wonder I haven't lost it. Fortunately each time it's come off and fallen, I've been able to find it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Hey CellaWebb,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you thought about protecting your investment? If not, we do offer Samsung Care+ that can be added to eligible devices that provides physical damage protection to your Galaxy devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch6 in the seat of your taxi on your way to catch your flight, having your smartwatch stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch6 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Feel free to reach out to Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you thought about protecting your investment? If not, we do offer Samsung Care+ that can be added to eligible devices that provides physical damage protection to your Galaxy devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch6 in the seat of your taxi on your way to catch your flight, having your smartwatch stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch6 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Feel free to reach out to Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Short battery life
on September 10, 2023
Posted by: Sher
I never would have bought this watch had I known you have to charge it every day
Response from Samsung USBy Debra, Social Commerce, September 13, 2023
Howdy Sher,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time out of your busy day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How convenient is that? Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time out of your busy day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How convenient is that? Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the upgrades from the galaxy watch 4
on September 11, 2023
Posted by: Keeboo
[This review was collected as part of a promotion.] I love my new Samsung watch !!
I upgraded from the galaxy watch 4
I use the watch to track my health.
I love the sleep coaching a lot .
It was definitely worth the upgrade for me.
I do feel the battery dies a little to quick for me though.
I upgraded from the galaxy watch 4
I use the watch to track my health.
I love the sleep coaching a lot .
It was definitely worth the upgrade for me.
I do feel the battery dies a little to quick for me though.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a decent watch
on September 11, 2023
Posted by: SamsungBuyer22
[This review was collected as part of a promotion.] I like the watch and all of the features. The only problem I have with it is charging it. When using Samsung chargers this thing has to be soooo dead center it's really annoying. Idk if that is a watch or charger problem. Either way it's the only annoyance I have with this watch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Way too slow several dropped calls.
on September 11, 2023
Posted by: Biglew
[This review was collected as part of a promotion.] I use it for kids homework and staying in touch with family.
Value
2
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Aloha Biglew,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Check out the article titled, "Problems with call and text messages on your Samsung smart watch" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your connectivity. Please do not hesitate to reach out to Samsung Support if you have any questions for us, if you have any additional feedback to share with us, or if you would like assistance with troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Check out the article titled, "Problems with call and text messages on your Samsung smart watch" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your connectivity. Please do not hesitate to reach out to Samsung Support if you have any questions for us, if you have any additional feedback to share with us, or if you would like assistance with troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Written by a customer while visiting Samsung US
Customer Rating
5
Better battery and helps assist with blood sugar
on September 11, 2023
Posted by: PanRoo
[This review was collected as part of a promotion.] I love my new watch! I can auto detect exercise. I like the ability to customize my watch face. I wish I could easily pair with dexcom to track my blood sugar but I am hoping that will be coming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 11, 2023
Posted by: Wolflvr12
[This review was collected as part of a promotion.] Love the new watch. Great sleep tracking. Easy to track exercises. Always updates my heart rate. A must for all Samsung users!!!
Value
5
Written by a customer while visiting Samsung US