Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
2
I've fallen & I can't get up but my battery's dead
on January 2, 2024
Posted by: BarbyM
from Fort Wayne, IN
Expertise:Intermediate
I like this watch and I think it has a lot of nice features. But the battery won't even make it though the day; it poops out after about 6 hours! I'm in my 70's and one if the main reasons I bought this watch was for fall protection. This watch will NOT help me if I fall and the battery is dead or if the watch is on the charger!
I've tried removing apps, turning off settings like always on, dimming the display, and I don't usually make phone calls. This wasn't a cheap watch, and this poor battery performance is inexcusable!
I've tried removing apps, turning off settings like always on, dimming the display, and I don't usually make phone calls. This wasn't a cheap watch, and this poor battery performance is inexcusable!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, January 3, 2024
Hey BarbyM,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Posted by: Jess
from California
Expertise:Intermediate
Verified Purchase:Yes
Watch features are great. The ability to use a walkie talkie like iwatch would be amazing. But ! The gold is definitely not gold! It looks like a faded silver
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
3
Response from Samsung USBy R&R Team, June 26, 2024
We appreciate you providing us with your feedback, Jess. We are very happy to hear that you are enjoying your new Watch6. The watch is made from Aluminum and comes in graphite and gold colors. If you have other questions or concerns, please reach out to us here at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Battery drains too fast!
on September 11, 2023
Posted by: Kc2b88
[This review was collected as part of a promotion.] I use my watch mostly for work, just checking the time and as a timer, that is all I use it for and it will only last half my shift! I work 8-12 hrs days and by noon I am getting low battery warning. Everything else is fine on it, easy to use but the battery life is awful! I upgraded last month because of battery issues with the previous one, I feel this one is worse.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Good day Kc2b88,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Battery
on November 18, 2023
Posted by: Danny
from Woods Cross, UT
I was very excited to get this watch because it said it had a new and improved battety life, but the battery life is awful. I have to charge it everyday. There is no way I could wear it overnight and still have much if any battery life the next day. Very disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, November 23, 2023
Howdy Danny,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
5
Looks slick, love all it can do
on August 21, 2023
Posted by: Aprilallyear
[This review was collected as part of a promotion.] I came from and Active Watch 2 and and this blows it out of the water! I love the enhanced sleep capability, heart, exercises, all of it! I love that I can use it swimming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great as a secondary phone.
on September 12, 2023
Posted by: bcharmer69
[This review was collected as part of a promotion.] This Galaxy6 watch is great for answering phone calls( the voice clarity is exceptional), monitoring my heart rate and rhythm, viewing text messages, monitoring the weather, playing music, syncing with my earbuds and much more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery sucks
on December 22, 2023
Posted by: BertBert
[This review was collected as part of a promotion.] I wear my watch everyday for class and the battery dies by 3 or 4 usually ill put it on the charger all night and still be dead by 4 I like the features but I can't use any and I've had it for maybe 2 months
Value
2
Response from Samsung USBy Social Commerce, December 26, 2023
Salutations BertBert,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unexpected situations we sometimes find ourselves in, like forgetting your Galaxy Watch6 on the seat of your taxi while you're on your way to catch your flight, to having your device stolen from your bag, or getting caught in a rainstorm without your Water Lock feature engaged, to dropping and shattering your watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to look at the article that I have linked below for you titled, "Reduced battery life on your Samsung smart watch" when you have some free time out of your hectic schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resource. Have a blessed new year and thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unexpected situations we sometimes find ourselves in, like forgetting your Galaxy Watch6 on the seat of your taxi while you're on your way to catch your flight, to having your device stolen from your bag, or getting caught in a rainstorm without your Water Lock feature engaged, to dropping and shattering your watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to look at the article that I have linked below for you titled, "Reduced battery life on your Samsung smart watch" when you have some free time out of your hectic schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resource. Have a blessed new year and thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
1
watch 6 review
on September 11, 2023
Posted by: Kelsey
[This review was collected as part of a promotion.] battery life is poor. have to charge at least once a day sometimes twice. Lots of glitches and freezing when just trying to move between screens. It looks nice but I traded my watch 5 pro in for it and wish I hadn't.
Value
1
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Hi there Kelsey,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some available time out of your hectic day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How fantastic and convenient is that? If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Be sure to check out the article that I have linked below for you titled, "Samsung smart watch screen is slow, frozen, or not responding." This article is filled with troubleshooting steps to help you resolve what you have been experiencing with your smartwatch. Please do not hesitate to contact Samsung Support if you have any questions for us, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some available time out of your hectic day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How fantastic and convenient is that? If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Be sure to check out the article that I have linked below for you titled, "Samsung smart watch screen is slow, frozen, or not responding." This article is filled with troubleshooting steps to help you resolve what you have been experiencing with your smartwatch. Please do not hesitate to contact Samsung Support if you have any questions for us, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US