Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
5
This watch has been great.
on February 23, 2025
Posted by: MikeyB
[This review was collected as part of a promotion.] This watch has great battery life. It also does a good job on picking up on my work outs. It was very easy to set up. If you are looking for a good smart watch. I would recommend this watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best ally for a fitness life
on February 24, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Samsung Watch, in addition to ensuring proximity to the functions of your smartphone, guarantees it an integrity to health control; Quality of life and maximum connectivity. It's for sure seamless action across the apps..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I was on the fence
on February 25, 2025
Posted by: Stugots
[This review was collected as part of a promotion.] I love the way the device compiles data. From walking, to exercise, and sleep. It's fascinating reviewing all the things your body does that you normally do not monitor. Glad I decided to get one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery stops working too soon
on February 25, 2025
Posted by: cmwalsh
[This review was collected as part of a promotion.] At first this watch was great, but after a few months it stopped counting steps and the battery dies very quickly.
Value
2
Response from Samsung USBy R&R Team, March 3, 2025
Howdy Cmwalsh,
Thank you for taking the opportunity to share your experience using the Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. Please take a moment to review "Inaccurate steps on your Samsung smart watch" to conduct some simple troubleshooting steps on your device to help resolve what you may be experiencing with your step count. Also, check out "Reduced battery life on your Samsung smart watch" to see what factors may be impacting the life of your battery. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
"Inaccurate steps on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Thank you for taking the opportunity to share your experience using the Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. Please take a moment to review "Inaccurate steps on your Samsung smart watch" to conduct some simple troubleshooting steps on your device to help resolve what you may be experiencing with your step count. Also, check out "Reduced battery life on your Samsung smart watch" to see what factors may be impacting the life of your battery. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
"Inaccurate steps on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Written by a customer while visiting Samsung US
Customer Rating
4
Connectivity
on February 25, 2025
Posted by: Prelude23
[This review was collected as part of a promotion.] The watch connects to my phone immediately and my voice through the phone is just as clear as my phone and ear buds.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love the upgrade
on February 25, 2025
Posted by: BRNDTS
[This review was collected as part of a promotion.] I used to have the 1st galaxy watch that came out for so many years. The only downside I had with it was the battery life and the clunkyness to it. I'm happy to say that both those issues have definitely been upgraded on my new watch. To top it all off the color I got for the band is so cute!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Watch is great and does exceptional health inf
on February 25, 2025
Posted by: LuvGalaxyStuff
[This review was collected as part of a promotion.] I love the Watch as it gave vital info and reminders as well as valuable health data.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Watch band
on February 25, 2025
Posted by: Krazycam
[This review was collected as part of a promotion.] Watch is great. But the band kind of sucks. It gets discolored fast. But other than that. Its comfortable and watch connection is great with phone.
Value
3
Response from Samsung USBy R&R Team, February 25, 2025
Hello there Krazycam,
Thank you for finding the time to share your experience with using the Samsung Galaxy Watch6. You feedback is appreciated. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your current watch band is not performing up to your expectations, feel free to customize your device with another band for the Bespoke look. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch6 Accessories
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?category_names=Smartwatches&wearables_compatibility=Galaxy+Watch6
Thank you for finding the time to share your experience with using the Samsung Galaxy Watch6. You feedback is appreciated. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your current watch band is not performing up to your expectations, feel free to customize your device with another band for the Bespoke look. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch6 Accessories
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?category_names=Smartwatches&wearables_compatibility=Galaxy+Watch6
Written by a customer while visiting Samsung US