Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
5
"WATCH" Out Now!
on February 11, 2025
Posted by: Tmomma512
[This review was collected as part of a promotion.] I've never been a watch wearer until I received a Samsung galaxy smart watch for a birthday present 5 years ago. Now I get an updated version every year! It's simple to use, has great features and is compatible with all my Samsung devices!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great screen savers
on February 11, 2025
Posted by: Fprice
[This review was collected as part of a promotion.] I love my Samsung Watch. The many features and functions it enabled me to do. I mainly used it for work. Getting my steps in and monitoring my heart rate. I loved the fact I could receive calls on it and voice msg return calls. Very functional and easy to operate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Watch!!
on February 11, 2025
Posted by: Winelove
[This review was collected as part of a promotion.] I love the watch faces and the ability to pair it with my headset for when I walk. I love it keeps track of my activity. It's a great product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Watch is nice
on February 11, 2025
Posted by: Diggs22
[This review was collected as part of a promotion.] Watch does exactly what i need it to whenever I need it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy Watch 6!
on February 11, 2025
Posted by: adriyoni
[This review was collected as part of a promotion.] Extremely helpful in my personal daily usage. Allows me to talk and read notifications the instant it arrives no matter if I have my phone with me. It's a complete bag of needed tools to anybody that runs, communicate in any way, get informe, get oriented, to anybody that breaths in the new Galaxy Era!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love some of the features and functions on it!
on February 11, 2025
Posted by: Jaybythebay
[This review was collected as part of a promotion.] It's never given me issues like I thought it might. Honestly my favorite function is the timer and the fact it can let me go to a different screen while the timer is still going on. It's the first smart watch I actually like and haven't had a single complaint about. Went beyond my expectations and is perfect for me. The fact that I don't have to worry about water while I'm fishing is a insanely important feature for me. And it doesn't lag while connected to my phone even when I'm out fishing with low service it still has smooth functionality and I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Has great features
on February 11, 2025
Posted by: Lovenascar
[This review was collected as part of a promotion.] I wish it could take blood pressure. I wish it could check blood glucose and connect to dexcom g7
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Has flaws but is useful
on February 11, 2025
Posted by: Lilith79
[This review was collected as part of a promotion.] I like my watch, but it definitely has flaws. It's great that I can keep track of my heat rate, oxygen, ekg, body analysis, and sleep. The only reason I want a device like this is for health tracking. But there are numerous issues.
At times it thinks I'm falling when I'm not even moving, yet, when I had a very hard fall, it didn't detect it at all because my loose coat sleeve was covering the watch. I hit the floor hard on my hands and arm, it should have noticed the jolt.
It needs to be off of power saver mode in order to back up data to my phone. I fail to understand why this is necessary since they're connected via Bluetooth all of the time.
Modes don't work properly. I have it set that medical mode turns off all sounds on my phone, but it doesn't work that way with my watch. Even though they're both on medical mode.
I do not want an activity tracker on, but it won't turn off.
It's very inconsistent with sleep tracking. Sometimes I have been asleep for hours and it doesn't notice it. Other times I'm asleep for an hour and it does. It seems I must hit the sleep tracking button on my watch when I wake up or it may miss that I was sleeping at all.
At times it thinks I'm falling when I'm not even moving, yet, when I had a very hard fall, it didn't detect it at all because my loose coat sleeve was covering the watch. I hit the floor hard on my hands and arm, it should have noticed the jolt.
It needs to be off of power saver mode in order to back up data to my phone. I fail to understand why this is necessary since they're connected via Bluetooth all of the time.
Modes don't work properly. I have it set that medical mode turns off all sounds on my phone, but it doesn't work that way with my watch. Even though they're both on medical mode.
I do not want an activity tracker on, but it won't turn off.
It's very inconsistent with sleep tracking. Sometimes I have been asleep for hours and it doesn't notice it. Other times I'm asleep for an hour and it does. It seems I must hit the sleep tracking button on my watch when I wake up or it may miss that I was sleeping at all.
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hello there Lilith79,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Watch6. We value your feedback as it allows us the opportunity to improve the functionality and design of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch6 is detects a "hard fall" when you haven't fallen, it could be due to a misinterpretation of your movement by the watch's sensors. This can be potentially triggered by sudden, vigorous activity like a quick bend, a large step down, or even a bumpy car ride. Especially if the fall detection sensitivity on your device is set too high. Please check your watch settings to adjust the fall detection sensitivity and ensure that you've set the "when to detect falls" option appropriately to minimize false positives. Please take a moment to review, "Use the Detect fall feature on your Samsung smart watch" to help resolve what you have described to be experiencing with your feature. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Also check out, "Manage notifications on your Samsung smart watch" and "Use Samsung Health sleep monitoring on your Galaxy Watch." If you would like further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
"Use the Detect fall feature on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10003423/
"Manage notifications on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
"Use Samsung Health sleep monitoring on your Galaxy Watch"
https://www.samsung.com/us/support/answer/ANS10003657/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Watch6. We value your feedback as it allows us the opportunity to improve the functionality and design of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch6 is detects a "hard fall" when you haven't fallen, it could be due to a misinterpretation of your movement by the watch's sensors. This can be potentially triggered by sudden, vigorous activity like a quick bend, a large step down, or even a bumpy car ride. Especially if the fall detection sensitivity on your device is set too high. Please check your watch settings to adjust the fall detection sensitivity and ensure that you've set the "when to detect falls" option appropriately to minimize false positives. Please take a moment to review, "Use the Detect fall feature on your Samsung smart watch" to help resolve what you have described to be experiencing with your feature. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Also check out, "Manage notifications on your Samsung smart watch" and "Use Samsung Health sleep monitoring on your Galaxy Watch." If you would like further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
"Use the Detect fall feature on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10003423/
"Manage notifications on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
"Use Samsung Health sleep monitoring on your Galaxy Watch"
https://www.samsung.com/us/support/answer/ANS10003657/
Written by a customer while visiting Samsung US