Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Posted by: Jess
from Boston, Ma
Verified Purchase:Yes
I traded in my Active 5 for the six. I think the six is the same as the 5. I would not change it and the battery last a lot longer.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1
Can't add esim manually
on November 18, 2024
Posted by: Pras
from NYC
Expertise:Expert
There is no way to manually enter esim details or scan esim QR code in the Wearable app or the watch itself. Thus, if you want to have different carrier for phone and for watch, it's not possible in the current version of the app and watch.
Features
1
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 18, 2024
Thanks for taking the time to reach out to us, Pras. We see that you reached out to share your feedback on the Galaxy Watch6. The Watch6 is designed to understand you better, offering a more personalized health experience and enhanced sleep-tracking features. Start your day off right by enjoying a good night's sleep, with the Sleep Coaching feature now available on the Galaxy Watch6. We'd love to assist you with what you are experiencing, but in order for us to do so, we will have to gather some additional information. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best watch I ever owned
on November 19, 2024
Posted by: Uchihawolf
Expertise:Expert
Bought this last week so far been really loving this product best watch I ever owned. Because the battery life is amazing the features and customization is amazing great overall watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks good!
on November 22, 2024
Posted by: LucyRadish
I've had this watch for about two weeks. I am pleased at how nice it looks on my small wrist.
The watch faces are fun to change up. I am finding it difficult to initially swipe open (up/down or side/side) from the watch face. Which is becoming a bit of a hindrance. Other then that the style, features and comfort are good so far.
The watch faces are fun to change up. I am finding it difficult to initially swipe open (up/down or side/side) from the watch face. Which is becoming a bit of a hindrance. Other then that the style, features and comfort are good so far.
Response from Samsung USBy Social Commerce, November 24, 2024
Thank you for your feedback on the Galaxy Watch6, Lucy! We’re thrilled to hear that you’re enjoying its stylish design and customizable watch faces. The Watch6 boasts our largest screen yet, a slimmer profile, durable crystal glass, an 18% faster processor, and an impressive battery life of up to 40 hours. For the swipe gestures, you might find it helpful to enable the “Touch sensitivity” setting. This can improve responsiveness, especially for gestures like swiping up, down, or sideways. You can find this option in Settings > Display on your watch. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Barbara Washington
from Atlanta, Ga
Expertise:Beginner
Verified Purchase:Yes
Great watch, easy to use and understand. Love the health app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
Verified Purchase:Yes
Great watch and reasonable price. I would rate higher if apps available for IOS device for setup.
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed
on November 28, 2024
Posted by: LuLu
from Nashville, TN
Expertise:Expert
I've had several different galaxy watches and it seems like the newer the model the less reliable it is. I very rarely get text or call notifications on my watch. This started happening with the Galaxy watch 4 so I upgraded to the 6 and it's worse. It defeats the purpose of having this watch.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, December 2, 2024
We appreciate you taking the time to reach out to us to share your feedback on the Galaxy Watch6, LuLu. We always love getting feedback from our customers. The Watch6 features a screen size of 37.3mm and 33.3mm, supports a rotating bezel, sleep coaching, irregular heart rate notifications, body composition measurements, cycle tracking, and an infrared temperature sensor. It has a battery capacity of 425mAh and 300mAh and is made from aluminum with a sapphire crystal display, ensuring durability. If your Samsung smartwatch (LTE) is having trouble with mobile data, cannot answer calls, is unable to receive texts, or does not show your phone number in the Settings menu, there are several steps you can try. If these solutions do not resolve the issue, it may be necessary to contact your carrier for assistance with network options or activation support. Check out the link attached for steps to help troubleshoot this. If this continues, please be sure to reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003245/#:~:text=Check%20the%20Notification%20settings%20for%20your%20watch.&text=To%20check%20this%2C%20open%20the,the%20features%20are%20turned%20on.
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Written by a customer while visiting Samsung US
Posted by: VlaD
from Venice, Florida
Expertise:Expert
Verified Purchase:Yes
Working good, connecting with my phone is stable, calls with watches works good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US