Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
2
Battery life is horrible
on May 3, 2024
Posted by: Shelby
from Lake wales florida
Expertise:Expert
I purchased my watch back in November, the watch it's self it great, the battery life is horribly it would only last about 4 hours with the battery saver on. I called and they said the watch had to get use to me, so I gave it sometime, I call again and tell them it's still happening after a few months they told me to send it. Then they tell me they can't fix my watch and they will be sending my money. I'm very disappointed. Now im without a watch after they talked me into trading my perfectly good watch 5. Now I'm afraid to purchase another galaxy watch.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, May 6, 2024
Hey Shelby,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch6 in the seat of your taxi on your way to catch your flight, having your Watch6 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch6 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. If you would like any additional assistance or if you have any questions for us after reviewing the resources that have been shared, please do not hesitate to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch6 in the seat of your taxi on your way to catch your flight, having your Watch6 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch6 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. If you would like any additional assistance or if you have any questions for us after reviewing the resources that have been shared, please do not hesitate to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Posted by: clinton
Expertise:Beginner
Verified Purchase:Yes
I purchased the watch on doctor's recommendation for monitoring health, especially ECG. Very disappointed to learn that the monitoring function is only available on Samsung brand watches. If Samsung truly cares about their customers' health it would make monitoring through other phones.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy Social Commerce, June 6, 2024
Hi there Clinton,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There’s a new app available for Galaxy watches called the Samsung Health Monitor app. You can use the app’s features to record your electrocardiogram data, to determine your heart's rhythm, and share the results with healthcare professionals, so you’ll be able to understand more about your health. Once you’re finished recording, you can view, save, and share your data on your Galaxy phone. Once your phone and watch have been paired, you can start setting up the ECG feature with the Samsung Health Monitor app. The Samsung Health Monitor App cannot be downloaded separately. It is only available once your Galaxy phone and compatible watch are paired, and all software is up to date. If the app still is not showing, there are some additional steps that can be performed. Take a moment to review, "Use the Samsung Health Monitor app on your Galaxy watch" when you have a free moment available to learn more about using your health monitoring features. If you have any questions for us or if you would like any further assistance afterward, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00087703/
https://www.samsung.com/us/support/answer/ANS00087702/
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There’s a new app available for Galaxy watches called the Samsung Health Monitor app. You can use the app’s features to record your electrocardiogram data, to determine your heart's rhythm, and share the results with healthcare professionals, so you’ll be able to understand more about your health. Once you’re finished recording, you can view, save, and share your data on your Galaxy phone. Once your phone and watch have been paired, you can start setting up the ECG feature with the Samsung Health Monitor app. The Samsung Health Monitor App cannot be downloaded separately. It is only available once your Galaxy phone and compatible watch are paired, and all software is up to date. If the app still is not showing, there are some additional steps that can be performed. Take a moment to review, "Use the Samsung Health Monitor app on your Galaxy watch" when you have a free moment available to learn more about using your health monitoring features. If you have any questions for us or if you would like any further assistance afterward, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00087703/
https://www.samsung.com/us/support/answer/ANS00087702/
Written by a customer while visiting Samsung US
Posted by: Jason
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Fast! Great discount amd a huge upgrade from my Galaxy 4 watch!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: SheelMama
from New jersey
Verified Purchase:Yes
I bought this for my sister in law. She is very happy with this gift and its performance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my watch
on April 6, 2025
Posted by: Pollo1
[This review was collected as part of a promotion.] I love my watch has fluid actions in all the apps, I use it a lot when I exercise and my day to day, with this new update I change its appearance and I love it.
Value
5
Response from Samsung USBy R&R Team, April 8, 2025
Salutations Pollo1,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. It's so great to stay connected to those who matter most, thanks to the Galaxy Watch6. Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're happy to help! Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. It's so great to stay connected to those who matter most, thanks to the Galaxy Watch6. Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're happy to help! Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Battery needs charged all the time.
on August 21, 2023
Posted by: Wrs500
[This review was collected as part of a promotion.] Device is hard to navigate.
Device battery doesn't last very long. Instructions are all online. Sum basic information should come with product.
Device battery doesn't last very long. Instructions are all online. Sum basic information should come with product.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 31, 2023
Greetings Wrs500,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that Samsung has its own YouTube channel that offers our customers access to videos that are specific to their device? How awesome is that? For your convenience, I have linked your Galaxy Watch6's user manual as well as the Samsung YouTube channel to help you get better acquainted with your new Galaxy Watch6. If you would like any additional assistance, please do not hesitate to reach out to Samsung Support when you have the available time. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that Samsung has its own YouTube channel that offers our customers access to videos that are specific to their device? How awesome is that? For your convenience, I have linked your Galaxy Watch6's user manual as well as the Samsung YouTube channel to help you get better acquainted with your new Galaxy Watch6. If you would like any additional assistance, please do not hesitate to reach out to Samsung Support when you have the available time. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
5
Very durable so far
on August 21, 2023
Posted by: Bkwdsrdnck
[This review was collected as part of a promotion.] As a tow op, and samsung fanatic, I was looking for a new watch as a birthday present for myself that would be durable enough for my line of work. So far the watch 6 has held up perfect, and helps me track my health throughout the day. Best feature is the phone functionality where I can answer calls from outside my truck while my phone is inside. The sapphire screen is very responsive to touch especially with gloves on. Highly recommend it to any tow ops looking for a durable watch with an excellent battery life. It has been off the charger since 5 am this morning.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really bright screen good for outdoor
on August 18, 2023
Posted by: shini
from Philly
Expertise:Expert
really bright for outdoor. I had watch 4, watch 5pro and they had problem with AOD and this watch6 have same problem with AOD. AOD doesn't work sometime. when I do nothing and sitting front of my desk the watch screen goes off, and sometime when I take a nap during the day time the watch screen goes off, and night time when I sleep the watch screen goes off but, for night time I think it's because I turn on do not disturb mode on. so I just not using AOD at all since it's not working for me. But I still give 5 starts.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US