Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
1
BAD
on May 7, 2024
Posted by: dsterling9
I have owned two Galaxy Watches and was disappointed with both. The shape alone makes it difficult to use.
Response from Samsung USBy Social Commerce, May 7, 2024
Hi Dsterling9,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any information available and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any additional assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any information available and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any additional assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: abcd
Verified Purchase:Yes
It would have been helpful to know that a user manual was available and that I could have read it before buying. I would have had a much better understanding of what I was buying. There should be a link to the user manual in the sales info.
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on August 17, 2023
Posted by: Nota fan
from San Francisco
Expertise:Intermediate
Just bought this with extra 'free' band. Neither bands for my wrist, even the s/m. And these are expensive bands. Closing the fabric band covers over the watch. The band that came with it... doesn't have a hole where I need to make it fit. The watch itself battery life not much better than the 5.i have to charge it in the morning and night and I turned off always on
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 18, 2023
Hello...Thank you for your review of the Samsung Galaxy Watch6. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning the battery of your watch. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Reduced battery life on your Samsung smart watch
smsng.us/Samsung-Support
Reduced battery life on your Samsung smart watch
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great Smartwatch
on November 10, 2023
Posted by: LuvSamsungs
Expertise:Intermediate
I bought the Galaxy Watch 6 Classic. I want the next version of the watch to be slightly larger. Hopefully, a larger watch size will enable them to increase the size of the battery which should increase battery life. The battery life of the Galaxy 6 smartwatch isn't that good, as a matter of fact, the battery life of the Watch Pro is far better than that of the 6. I love the rotating bezzle it adds an extra touch of style and class as well as functionality. My biggest ask from Samsung would be to increase the size and battery life. Anything else that is missing will come with each successive generation of the watch. I would recommend this watch to anyone looking to buy a smartwatch. I would also like to see it come in more colors.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Sleep Data
on November 16, 2023
Posted by: BrokeHiker
My watch originally had sleep data. However, for some reason, maybe after an update, the sleep data disappeared. It was needed to share with my sleep doctor.
Response from Samsung USBy Social Commerce, November 23, 2023
Hey BrokeHiker,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support for further assistance and/or help with troubleshooting your Galaxy Watch6 at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support for further assistance and/or help with troubleshooting your Galaxy Watch6 at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch for my needs
on August 21, 2023
Posted by: Ruzina
[This review was collected as part of a promotion.] I bought this watch so I can monitor my fitness levels and steps without having to carry my phone in my hand or pocket. This has been a great purchase for me! Its been motivating me to walk around more. I love the easy to change watch faces so i can quickly see my progress without having to click or swipe.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loads of thing to do on this watch
on August 21, 2023
Posted by: Watchkeeper
[This review was collected as part of a promotion.] This watch is doing a great job at alerting me to messages and especially calls, without having to always having my phone me.
I can easily take a phone call on this watch and hear the caller clearly and caller hear me well.
Messages are so easy to reply in a message, not just pre-written short replies along with emojis and punctuation.
I have also applied a case cover and different bands for a personalized look. Loving this watch!!
I can easily take a phone call on this watch and hear the caller clearly and caller hear me well.
Messages are so easy to reply in a message, not just pre-written short replies along with emojis and punctuation.
I have also applied a case cover and different bands for a personalized look. Loving this watch!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This watch is awesome
on September 2, 2023
Posted by: Zschoone
[This review was collected as part of a promotion.] I just upgraded from a watch 3 to a watch 6 and the watch 6 is so much better. I love the new vibrant display and the new way it logs into my Google account. It is a night and day difference so much better. I highly recommend this watch.
Value
5
Written by a customer while visiting Samsung US