Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
1
Horrible battery 🔋
on May 2, 2024
Posted by: NeedsNewWatch
Switched from the galaxy 5 pro and the battery life on my new galaxy 6 is horrible!!! Wouldn't not recommend this watch to anyone. Does not even last me a whole shift at work
Response from Samsung USBy Social Commerce, May 2, 2024
Greetings,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have some time available to help resolve what you may be experiencing with your watch's battery life. Feel free to contact Samsung Support afterward if you would like any further assistance or if you have any questions for us. We're always happy to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have some time available to help resolve what you may be experiencing with your watch's battery life. Feel free to contact Samsung Support afterward if you would like any further assistance or if you have any questions for us. We're always happy to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on July 30, 2024
Posted by: Wpsllc
[This review was collected as part of a promotion.] Got the watch 6 when I upgraded to the s24 ultra and it's a huge improvement over the active 2 that I had. Long batt life, big screen and really durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on September 6, 2023
Posted by: Kelly
from Denver Colorado
Expertise:Intermediate
I love most of the new features on the watch but the watch battery needs to be charged every other day vs the others last 3-4 days, I'm extremely disappointed in how it does the sleep stages primarily deep sleep(stupid thing only goes up to 20 minutes vs other watches have claimed about 2 hours average in my case). I am sending this back. HUGE disappointment. I've been a samsung user for the past 17 years and this is one, if not, the biggest disappointment I've had of theirs.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Howdy Kelly,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! Check out the article that I have linked below titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" for some helpful information that you may find beneficial in regard to your sleep monitoring. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090402/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! Check out the article that I have linked below titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" for some helpful information that you may find beneficial in regard to your sleep monitoring. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090402/
Written by a customer while visiting Samsung US
Customer Rating
5
loved the product
on August 16, 2023
Posted by: deamer
Great product to own. love the colors, features and price
Written by a customer while visiting Samsung US
Customer Rating
5
This product looks great and is very functional.
on September 7, 2023
Posted by: Mommys13
[This review was collected as part of a promotion.] I love the features for working out, like heartrate, distance and time. So many different widgets to choose from, which is great. The watch faces are so nice and there is a great variety. I like the way it lights up when I move my wrist to see the time. Just really like all the features. Still exploring all of them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the samsung galaxy 6 44mm
on August 21, 2023
Posted by: Katilovesyou09
[This review was collected as part of a promotion.] I just switched from a galaxy watch 3 to a galaxy watch 6. I love that there is so much more to do. All the apps you can download the faces with pictures and settings. I love that you can download apps right from the watch. I love the keyboard function. It did take a while to just swipe instead of turned. I did ran into a few complications do to pre ordering. I did have trouble connecting it to the line it was post to be on. I then had trouble getting notifications and needed to Factory reset it. The few other things I hate you don't have a Facebook app, or a snapchat app, or an Instagram app, or a fb messenger app. But you have a whatsapp. Make no sense meta. I do love all the new features. Especially your target heart rate while working out zones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery Life
on September 7, 2023
Posted by: Ebkee31
[This review was collected as part of a promotion.] Battery does not last for well. I have to charge during the day to get the best use
Value
3
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Aloha Ebkee31,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time out of your busy day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How awesome is that? Please do not hesitate to contact Samsung Support if you have any questions for us, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time out of your busy day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How awesome is that? Please do not hesitate to contact Samsung Support if you have any questions for us, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
4
Enjoy the biometric date
on November 13, 2023
Posted by: Geemoney
[This review was collected as part of a promotion.] I upgraded from a Watch3 and I'm amazed at the significant update/upgrades that this watch has. I really enjoy the Health app that I use with my phone; it helps me track all the important info I want to know during my workouts. It measures BMI and sleep as well. This watch has helped me improve my workouts and maintain motivation when I'm not really feeling active. I do have to charge daily but if utilize the battery save option, I'm sure I can make it last a few days. I would recommend.
Value
4
Written by a customer while visiting Samsung US