Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
5
Awesome Device.
on August 15, 2023
Posted by: Lovesung
[This review was collected as part of a promotion.] This new watch is great! So Many amazing features that I don't know where to begin! ,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on August 21, 2023
Posted by: Brian02404
[This review was collected as part of a promotion.] The watch 5 is great but I want the 6 great way to keep up without your phone and it has alot of features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy watch.
on August 21, 2023
Posted by: Football
[This review was collected as part of a promotion.] I like that there is a customizable watch face where you can put whatever you want on it. I use mine to check my sleep, steps during the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good watch but lacking sensor accuracy
on September 2, 2023
Posted by: Starsfanatic23
Expertise:Intermediate
Health sensors extremely unreliable, heart rate constantly way off when working out and only accurate at rest. Watch is a great option only if dont care much about health data accuracy and want it more for apps / notifications.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Debra, Social Commerce, September 5, 2023
Hey Starsfanatic23,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. When you have the free time in your schedule, please check out the article that I have linked below for you titled, "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you have been experiencing with your Galaxy Watch6. Do not hesitate to reach out to Samsung Support if you would like any further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. When you have the free time in your schedule, please check out the article that I have linked below for you titled, "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you have been experiencing with your Galaxy Watch6. Do not hesitate to reach out to Samsung Support if you would like any further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Written by a customer while visiting Samsung US
Customer Rating
2
Nice overall features
on February 7, 2024
Posted by: Nrww
from North Carolina
Expertise:Expert
Purchased a month ago and am very disappointed in battery life. The battery lasts maybe 26 hours and that's on watch only and no apps running.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, February 8, 2024
Aloha Nrww,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have some time available out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have some time available out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life & junk watch band!
on March 21, 2024
Posted by: ldiluzio
from Fort Myers Fl.
Expertise:Intermediate
Not at all happy with this watch! Battery life even in power saving is 36 hours at best! Band has come apart twice and almost lost the watch!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Social Commerce, March 25, 2024
Hey ldiluzio,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. It's like the ultimate peace of mind! On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at the article that I have linked below for you titled, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some quick troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. It is frustrating when your Samsung smart watch strap or band falls off unexpectedly. The good news is this usually only happens if the band or strap is not installed properly, or when wearing the watch improperly, which are both easy to fix. However, the band or strap should be replaced if it's damaged, will not stay attached to your watch, or keeps falling off. Also take a look at, "Samsung smart watch strap or band falls off" to learn some important information about connecting your watch strap. Let us know if you would like further assistance after reviewing the above resource by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/troubleshooting/TSG01001062/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. It's like the ultimate peace of mind! On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at the article that I have linked below for you titled, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some quick troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. It is frustrating when your Samsung smart watch strap or band falls off unexpectedly. The good news is this usually only happens if the band or strap is not installed properly, or when wearing the watch improperly, which are both easy to fix. However, the band or strap should be replaced if it's damaged, will not stay attached to your watch, or keeps falling off. Also take a look at, "Samsung smart watch strap or band falls off" to learn some important information about connecting your watch strap. Let us know if you would like further assistance after reviewing the above resource by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/troubleshooting/TSG01001062/
Written by a customer while visiting Samsung US
Customer Rating
3
don't fall!
on April 11, 2024
Posted by: quilter
Bought this for emergency call if I should fall. Well I did and broke my wrist but the watch - on the broken wrist - did nothing. Otherwise good for the time and mileage. Sorry Samsung. I like your other products like this phone but not happy with the watch.
Response from Samsung USBy Social Commerce, April 12, 2024
Howdy Quilter,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. The fall detection feature is not turned on by default on the watch; therefore, you’ll need to turn it on manually if you want to use it. It can only be enabled through the Galaxy Wearable app, so make sure the watch is connected first. You can also change the sensitivity of your watch's fall detection feature by choosing when you want it to detect falls. You can set it to Always, During physical activity, or Only during workouts. For your convenience, I have included a couple of resources that you may find helpful when it comes to utilizing this feature. Feel free to check them out when you have some free time available. If you have any questions for us afterwards or if you would like any additional assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00087244/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. The fall detection feature is not turned on by default on the watch; therefore, you’ll need to turn it on manually if you want to use it. It can only be enabled through the Galaxy Wearable app, so make sure the watch is connected first. You can also change the sensitivity of your watch's fall detection feature by choosing when you want it to detect falls. You can set it to Always, During physical activity, or Only during workouts. For your convenience, I have included a couple of resources that you may find helpful when it comes to utilizing this feature. Feel free to check them out when you have some free time available. If you have any questions for us afterwards or if you would like any additional assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00087244/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch with adding Bluetooth and ear buds pur
on April 11, 2024
Posted by: Marilyn
from California 93555
Expertise:Intermediate
This watch with caller ID and face to face is the exact one that took to the wrong information from identity thefts. Marilynn
I would recommend this to a friend!
Written by a customer while visiting Samsung US