Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Average customer rating
4.6
(1,704 Reviews)
Rating breakdown 1,704 reviews
5 Stars
1,233
4 Stars
298
3 Stars
90
2 Stars
50
1 Star
33
80%of customers recommend this product.
(
209 out of
260)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 40mm BT - Graphite - (2023)
Customer Rating
5
Amazing upgrade
on August 22, 2023
Posted by: LisV01
[This review was collected as part of a promotion.] I use it everyday for every activity. I hate taking it off to charge it. I sleep and shower with it on too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Watch6 smooth and classy
on December 9, 2023
Posted by: Amae1463
[This review was collected as part of a promotion.] I love the look and most of all the many features in the watch. There are so many customizable options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Time Will Tell
on September 11, 2023
Posted by: VetTechBarbie
[This review was collected as part of a promotion.] I mostly use my watch for a watch, a step counter, and for flights of stairs. Galaxy is lacking the ability to track flights of stairs, which I am not happy with. It appears to track sleep and steps well. Time will tell.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything You Need in a Watch and More!
on September 7, 2023
Posted by: KevinG
[This review was collected as part of a promotion.] This is my very first smart watch that I have purchased, so this was new to me. I am very tech savvy, so the electronic part was easy for me. The watch has everything you need, from fitness trackers to the new ECG feature. I really like how I can check my text messages and my email from my watch. Now I don't need to always have my phone with me. The watch is very comfortable to wear and does not get in the way. If you wear your watch at night while sleeping, it will not disturb you at all. I highly recommend this watch and will use it for many years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung watch 6 classic 47mm.
on August 17, 2023
Posted by: bcooley1983
Expertise:Expert
I purchased the watch 6 classic 47mm. I love the fact that Samsung brought back the rotating bezel. I solved the battery by changing a few settings. One of which was having the watch face on all the time.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Dissapointing, Not as Useful as I Imagined
on August 21, 2023
Posted by: mcrowley210
[This review was collected as part of a promotion.] Its a nice looking watch that looks and feels premium However, I was disappointed with the lack of apps available, especially Google apps. I was also sad to find out that the ECG support doesn’t work without a Samsung phone paired to the Galaxy Watch. Even worse, my cell carrier Metro by T-Mobile is unable to activate the cellular data plan on the watch because I’m using a Pixel 7 Pro instead of a Galaxy phone and there’s a software issue that prevents the watch from activating. The battery life is also surprisingly poor since I’m not using the cellular data; this surprised me.
Overall, the watch is less useful than I expected and the experience isn’t worth it unless you have a Galaxy phone to pair with the watch."
Value
3
Response from Samsung USBy Debra, Social Commerce, August 31, 2023
Hello there Mcrowley210,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Wearable app is the core for everything related to your Samsung smart watch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. Non-Samsung phones running Android can also connect to Galaxy Watch and Gear. For the best results, make sure your device has the latest software, and be sure to get the Galaxy Wearable app from the Play Store. When connected with Non-Samsung mobile devices, some features created by each manufacturer may have limited support and some features, like Samsung Pay, are only available on Samsung smartphones. Check out the article titled, "Samsung smart watch and phone compatibility" if you would like more information in regard to device compatibility. I have linked it below for your convenience. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have also linked this article below for your quick access. Let us know if you would like any further assistance by contacting Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Wearable app is the core for everything related to your Samsung smart watch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. Non-Samsung phones running Android can also connect to Galaxy Watch and Gear. For the best results, make sure your device has the latest software, and be sure to get the Galaxy Wearable app from the Play Store. When connected with Non-Samsung mobile devices, some features created by each manufacturer may have limited support and some features, like Samsung Pay, are only available on Samsung smartphones. Check out the article titled, "Samsung smart watch and phone compatibility" if you would like more information in regard to device compatibility. I have linked it below for your convenience. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have also linked this article below for your quick access. Let us know if you would like any further assistance by contacting Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Effortless seamless
on August 24, 2023
Posted by: Bigdaddyry
[This review was collected as part of a promotion.] This watch is so easy to use! The set up and use is amazing. It does way more than I would expect it to do and much more. I was worried about texting from a watch as I have big hands and I'm blown away how easy it is to text. I almost prefer to text from my watch instead of my phone. Amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life! Save your money.
on January 6, 2024
Posted by: DaveD
Don't let appearances fool you. The battery life on the watch is pathetic and will be lucky to last you 18 hours. My old Gear 3 could last almost 3 days. Do better Samsung! You should replace these watches with one that has the same features but a better battery.
Response from Samsung USBy Social Commerce, January 8, 2024
Hello there DaveD,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have some available time out of your schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're happy to assist you in any way that we can! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have some available time out of your schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're happy to assist you in any way that we can! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US