Customer reviews from sony.com
Sony - LinkBuds S Truly Wireless Noise Canceling Earbud Headphones (Earth - Blue
Average customer rating
3.8
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
53
4 Stars
8
3 Stars
9
2 Stars
3
1 Star
18
75%of customers recommend this product.
(
59 out of
79)
Customer Reviews for Sony - LinkBuds S Truly Wireless Noise Canceling Earbud Headphones (Earth - Blue
Customer Rating
1
Poor Quality
on November 4, 2025
Posted by: tkuepfer
Gender:Male
I bought these 15 months ago, so just out of the warranty period, and now the battery dies in less than 20 minutes. I work in an office so there was no abuse or extreme conditions they were in. I also had connectivity issues and issues with the noise cancelling.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, November 4, 2025
Hi tkuepfer,
Thanks for reaching out to us about your Linkbuds S. We're truly sorry to hear you're running into these battery, connectivity and Noise Canceling issues.
We can certainly give you some steps that often resolve these types of problems:
1) Open the Sony | Sound Connect app on your phone and make sure the earbuds have the latest firmware installed.
2) Reset and Initialize the earbuds. Find detailed instructions here:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If the issues persist after trying these steps, we recommend checking online for a local electronic repair center near you. They might be able to help you get your product back in working order.
We appreciate your review of our Sony product and apologize for your experience.
Warm regards,
Estefany
Thanks for reaching out to us about your Linkbuds S. We're truly sorry to hear you're running into these battery, connectivity and Noise Canceling issues.
We can certainly give you some steps that often resolve these types of problems:
1) Open the Sony | Sound Connect app on your phone and make sure the earbuds have the latest firmware installed.
2) Reset and Initialize the earbuds. Find detailed instructions here:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If the issues persist after trying these steps, we recommend checking online for a local electronic repair center near you. They might be able to help you get your product back in working order.
We appreciate your review of our Sony product and apologize for your experience.
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
The price doesn't justice for only a year of use
on November 5, 2025
Posted by: Pat71d
Just passed the one year warranty and the left earbud now works only 15 minutes and the right one only an hour. I used them maybe 3 days a week for hour or hour and half to listen music. Called the support only to find out that it is out of warranty and they suggest to send the earbuds to a Sony facility (only 2 in US and none in California) on my expense without knowing how much the repair will cost. These earbuds are prone to battery problem after a year. The price does not justice for only one year use. Very disappointing.
Response from sony.comBy Sony North America Support, November 6, 2025
Hi Pat71d,
We sincerely apologize that you are experiencing such a rapid and significant loss of battery life in your WF-LS900N earbuds so shortly after the one-year mark. We understand your frustration, especially given your light usage. We strongly recommend performing a complete initialization (factory reset) https://www.sony.com/electronics/support/articles/00278109 as this can sometimes correct internal charging errors. If the issue is not resolved after the reset, please contact our dedicated support team again. They can provide the necessary service procedures for out-of-warranty repairs and guide you through the next steps for evaluation.
Thanks for choosing Sony.
Best regards,
Eliab
We sincerely apologize that you are experiencing such a rapid and significant loss of battery life in your WF-LS900N earbuds so shortly after the one-year mark. We understand your frustration, especially given your light usage. We strongly recommend performing a complete initialization (factory reset) https://www.sony.com/electronics/support/articles/00278109 as this can sometimes correct internal charging errors. If the issue is not resolved after the reset, please contact our dedicated support team again. They can provide the necessary service procedures for out-of-warranty repairs and guide you through the next steps for evaluation.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Posted by: Lang32
Gender:Male
Verified Purchase:Yes
I decided to buy the sony product compared to other brands, even if it was pricier, in order to ensure quality and longevity of my earpods. After a little over a year, one of the two earpods is not charging properly. This causes the earpods to have a battery life of less then 20minutes. I am disappointed in the longevity of this product. If I would have know I would have prefered the cheaper versions which would have last just as long.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 30, 2025
Hi Lang32,
Thank you for taking the time to share your experience with the WFLS900N. We truly appreciate your decision to choose Sony and understand the disappointment you're feeling.
We're sorry to hear that your earbuds are not charging properly after just over a year of use. We would like to help resolve this issue. Here are some steps you can take to troubleshoot this issue:
- Ensure that your earbuds have the latest firmware update. Check through the Sony Sound Connect app for any available updates. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
- Try resetting the earbuds to factory settings. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
- Make sure the charging case is functioning correctly and is providing adequate charge to the earbuds. Connect to a different power source and inspect the charging contacts for any debris.
Look for any signs of physical damage to the earbuds or case.
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your feedback. It help us improve both our products and service.
Warm regards,
Stephanie
Thank you for taking the time to share your experience with the WFLS900N. We truly appreciate your decision to choose Sony and understand the disappointment you're feeling.
We're sorry to hear that your earbuds are not charging properly after just over a year of use. We would like to help resolve this issue. Here are some steps you can take to troubleshoot this issue:
- Ensure that your earbuds have the latest firmware update. Check through the Sony Sound Connect app for any available updates. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
- Try resetting the earbuds to factory settings. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
- Make sure the charging case is functioning correctly and is providing adequate charge to the earbuds. Connect to a different power source and inspect the charging contacts for any debris.
Look for any signs of physical damage to the earbuds or case.
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your feedback. It help us improve both our products and service.
Warm regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: Engumjenn
Gender:Female
Verified Purchase:Yes
I won't be purchasing another Sony product again! The battery Issue is the worse I've ever encountered. My left ear bud stays charged for 3 minutes. The right stays charged for 1 hour. I went as far as ordering a replacement left earbud, only for the left and right to disconnect every couple seconds.
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, February 5, 2025
Hi Engumjenn,
Thank you for the review and we're sorry to hear the battery issue with your headphones. You may find this article helpful on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00271301
If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Thank you for the review and we're sorry to hear the battery issue with your headphones. You may find this article helpful on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00271301
If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Written by a customer while visiting sony.com
Customer Rating
1
El peor error, comprar productos SONY.
on October 14, 2025
Posted by: Silvia Elena
En febrero 20 de 2023 compre un LINKBUDS S MODELO YY2950 en un de almacén de confianza como Best Bay, todo era perfecto, buen sonido, cancelación de ruido excelente, y un producto confiable como SONY, con supuestos altos estándares en sonido. Al año comenzó a fallar precisamente cuando vencío la garantía de compra.
La batería comenzó a agotarse aunque decía un 100% esta se descargaba en 10 minutos, el auricular derecho se descargaba a los 5 minutos aunque señalaba que estaba en un 90%, fui al almacén y no me solucionaron, escribí a soporte de SONY, y me dieron las indicaciones pertinentes para reiniciarlo, elimine la aplicación de mi celular únicamente para ver si lo actualizaba, pero todo fue en vano.
Cundo les escribí un email, dándoles a conocer lo descontenta y lo defraudada por comprar un supuesto producto que promociona ser uno de los mejores en el mercado.
Pero no se si fue decepcionante la perdida de mi dinero al comprar un producto de tan mala calidad o la respuesta que me dieron vía email cuando solicite un teléfono, dirección o lugar donde llevarlos para que me lo repararan.
Solo lamentaron que yo estuviese tan decepcionada y que no tenían mas opciones de solución. porque yo ya había agotado todos los pasos para la restauración de la batería.
Leyendo todas las reseñas noto que no soy la única, algunos mas tienen el mismo problema que tengo con este producto.
solo le digo a las personas que quieran comprar uno de estos producto no lo hagan piénselo antes de malgastar su dinero.
si alguien desea abrir una sala de disputa para hablar sobre este estafa al vendernos un comercial que es totalmente falso, estaré pendiente.
La batería comenzó a agotarse aunque decía un 100% esta se descargaba en 10 minutos, el auricular derecho se descargaba a los 5 minutos aunque señalaba que estaba en un 90%, fui al almacén y no me solucionaron, escribí a soporte de SONY, y me dieron las indicaciones pertinentes para reiniciarlo, elimine la aplicación de mi celular únicamente para ver si lo actualizaba, pero todo fue en vano.
Cundo les escribí un email, dándoles a conocer lo descontenta y lo defraudada por comprar un supuesto producto que promociona ser uno de los mejores en el mercado.
Pero no se si fue decepcionante la perdida de mi dinero al comprar un producto de tan mala calidad o la respuesta que me dieron vía email cuando solicite un teléfono, dirección o lugar donde llevarlos para que me lo repararan.
Solo lamentaron que yo estuviese tan decepcionada y que no tenían mas opciones de solución. porque yo ya había agotado todos los pasos para la restauración de la batería.
Leyendo todas las reseñas noto que no soy la única, algunos mas tienen el mismo problema que tengo con este producto.
solo le digo a las personas que quieran comprar uno de estos producto no lo hagan piénselo antes de malgastar su dinero.
si alguien desea abrir una sala de disputa para hablar sobre este estafa al vendernos un comercial que es totalmente falso, estaré pendiente.
Response from sony.comBy Estefany, Sony North America Customer Support, October 14, 2025
Hola,
Gracias por contactarnos. Comprendemos perfectamente su frustración y lamentamos enormemente la experiencia tan decepcionante que ha tenido con sus LinkBuds S.
De verdad, nos apena mucho que se sienta tan defraudado con un producto de Sony, especialmente después de haber confiado en nuestra marca.
Sobre su solicitud de reparación, una vez que la garantía oficial de un año expira, como es su caso con la fecha de compra, la única opción que podemos ofrecerle es el servicio de reparación a través de nuestro centro de servicio técnico autorizado.
Entendemos que la respuesta previa no fue satisfactoria y pedimos disculpas por eso.
Puede contactar a nuestro socio oficial de servicio, Encompass, quienes manejan este tipo de reparaciones. Puede encontrar la información de contacto y detalles sobre el proceso aquí: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Ahora, si por alguna razón Encompass no puede realizar la reparación o si prefiere buscar opciones más locales, le sugerimos que revise en las Páginas Amarillas de su zona para encontrar talleres de reparación de electrónica cerca de usted.
Gracias por considerar productos Sony y por su valiosa opinión.
Sinceramente,
Estefany
Gracias por contactarnos. Comprendemos perfectamente su frustración y lamentamos enormemente la experiencia tan decepcionante que ha tenido con sus LinkBuds S.
De verdad, nos apena mucho que se sienta tan defraudado con un producto de Sony, especialmente después de haber confiado en nuestra marca.
Sobre su solicitud de reparación, una vez que la garantía oficial de un año expira, como es su caso con la fecha de compra, la única opción que podemos ofrecerle es el servicio de reparación a través de nuestro centro de servicio técnico autorizado.
Entendemos que la respuesta previa no fue satisfactoria y pedimos disculpas por eso.
Puede contactar a nuestro socio oficial de servicio, Encompass, quienes manejan este tipo de reparaciones. Puede encontrar la información de contacto y detalles sobre el proceso aquí: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Ahora, si por alguna razón Encompass no puede realizar la reparación o si prefiere buscar opciones más locales, le sugerimos que revise en las Páginas Amarillas de su zona para encontrar talleres de reparación de electrónica cerca de usted.
Gracias por considerar productos Sony y por su valiosa opinión.
Sinceramente,
Estefany
Written by a customer while visiting sony.com
Posted by: brandon29
Gender:Male
Verified Purchase:Yes
Bought these because I was disappointed my apple AirPods only lasted 2 and a half years. These were far worse only lasting 14 months... Conveniently 2 months after my warranty expired. The charging case doesn't hold a charge for more than a day and the right ear bud no longer charges at all. Wish I had seen all the complaints about battery life before buying.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, June 17, 2025
Hi brandon29, thank you for taking the time to share your experience with the LinkBuds S. We sincerely apologize for the inconvenience you've encountered with the battery life and charging issues. We understand how frustrating this must be.
We're here to assist you and would be glad to provide you with some troubleshooting steps to address the charging problems:
1. Initialize the earbuds: Place both earbuds in the charging case, then press and hold the button on the back of the case for about 15 seconds until the LED indicator flashes. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2. Clean the Charging Contacts: Ensure that the charging contacts on both the earbuds and the charging case are clean and free of debris. Use a soft, dry cloth to gently wipe them.
Should the issue persist after following these steps, please reach out to us at socialsupport@am.sony.com. When you do, kindly include the following information to help us assist you more effectively:
- Full Name:
- Sony.com Username:
- Telephone Number:
- Model Number:
- Issue/Concern:
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany
We're here to assist you and would be glad to provide you with some troubleshooting steps to address the charging problems:
1. Initialize the earbuds: Place both earbuds in the charging case, then press and hold the button on the back of the case for about 15 seconds until the LED indicator flashes. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2. Clean the Charging Contacts: Ensure that the charging contacts on both the earbuds and the charging case are clean and free of debris. Use a soft, dry cloth to gently wipe them.
Should the issue persist after following these steps, please reach out to us at socialsupport@am.sony.com. When you do, kindly include the following information to help us assist you more effectively:
- Full Name:
- Sony.com Username:
- Telephone Number:
- Model Number:
- Issue/Concern:
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
Faulty battery
on October 8, 2025
Posted by: Jb325
Gender:Male
Bought these just over a year ago and the left bud doesn’t stay charged for more than 20 minutes. Sony doesn’t stand behind their product
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, October 9, 2025
Hi Jb325,
We're very sorry to hear you're having significant battery issues with your WF-LS900N, and I understand your frustration. We want to get this fixed. Before considering service, please attempt these three troubleshooting steps:
Clean the Contacts: Ensure the charging contacts on the earbud and case are clean for a solid connection: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000562321.html
Reset: Perform a system reset to clear any temporary glitches. https://www.sony.com/electronics/support/articles/00278109
Initialize: If the reset fails, initialize the headset to restore factory settings. (This will require re-pairing). https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html
If the battery drain continues after these steps, please contact our support team directly to discuss service options. https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
We're very sorry to hear you're having significant battery issues with your WF-LS900N, and I understand your frustration. We want to get this fixed. Before considering service, please attempt these three troubleshooting steps:
Clean the Contacts: Ensure the charging contacts on the earbud and case are clean for a solid connection: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000562321.html
Reset: Perform a system reset to clear any temporary glitches. https://www.sony.com/electronics/support/articles/00278109
Initialize: If the reset fails, initialize the headset to restore factory settings. (This will require re-pairing). https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html
If the battery drain continues after these steps, please contact our support team directly to discuss service options. https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
1
Short Life Span
on July 28, 2025
Posted by: gabugman
NO, NO, NO! Look at all these reviews with dead battery issues. Mine lasted almost 2 years and now will not charge. Granted, that's 24 months but I used these less than 50 times. Save your $ and find something that is reliable.
Response from sony.comBy Estefany, Sony North America Customer Support, July 28, 2025
Hi there,
We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback.
We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help.
Here are a few troubleshooting steps that might help with charging issues:
-Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab.
-Try using a different USB-C charging cable and a different wall adapter if possible.
-Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US
Thank you for considering Sony products and for your feedback. We appreciate your honesty.
Sincerely,
Estefany
We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback.
We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help.
Here are a few troubleshooting steps that might help with charging issues:
-Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab.
-Try using a different USB-C charging cable and a different wall adapter if possible.
-Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US
Thank you for considering Sony products and for your feedback. We appreciate your honesty.
Sincerely,
Estefany
Written by a customer while visiting sony.com