Customer reviews from sony.com
Sony - LinkBuds S Truly Wireless Noise Canceling Earbud Headphones (Earth - Blue
Average customer rating
3.8
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
53
4 Stars
8
3 Stars
9
2 Stars
3
1 Star
18
75%of customers recommend this product.
(
59 out of
79)
Customer Reviews for Sony - LinkBuds S Truly Wireless Noise Canceling Earbud Headphones (Earth - Blue
Posted by: Joeslin
Gender:Male
Verified Purchase:Yes
I bought this 1 year and 6 months ago. About 7 months into using them I got the wind noise that all the reviews talk about when using ambient or NC mode. I thought I could live with that and just not use those modes, not the end of the world. Unfortunately now the right earbud simply no longer works at all. Since it is 6 months over warranty it cannot be fixed so unless you want to have earbuds that don't work after a year DO NOT buy this item. I will not be purchasing from Sony again
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 23, 2024
Hi Joeslin, we're sorry to hear that you have an issue with your Sony unit. When dealing with wind noise, it is recommended to follow this link:
https://www.sony.com/electronics/support/articles/00278105?utm_source
Please initialize your LinkBuds S to isolate the issue. Press and hold the initialize button of the charging case for about 15 seconds or more. Please check this link for more details:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html?search=initialize
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://www.sony.com/electronics/support/articles/00278105?utm_source
Please initialize your LinkBuds S to isolate the issue. Press and hold the initialize button of the charging case for about 15 seconds or more. Please check this link for more details:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html?search=initialize
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: lowbattery
Gender:Male
Verified Purchase:Yes
After 1 year of light use, the left earbud can only hold a charge for 20 minutes.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 19, 2023
Hi lowbattery,
This is not the experience that we want you to have. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). Make sure that the left earbud is placed properly on the case when charging the headphones.
Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
Hope this helps. If still not resolved, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
This is not the experience that we want you to have. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). Make sure that the left earbud is placed properly on the case when charging the headphones.
Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
Hope this helps. If still not resolved, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Customer Rating
1
Disappointed in lifespan of Sony Linkbud S earbuds
on January 17, 2024
Posted by: mcyfnk
Verified Purchase:Yes
These were decent earbuds for about a year and a half. The audio quality and microphone for calls was good. I chose these for the price and because they're smaller than a lot of other options (my ears are small). I had connection issues occasionally, but I was able to look past this for the price. However, 18 months in, they have suffered Sony's inevitable and premature earbud battery failure. The left bud will not fully charge and only lasts about 20 minutes. Because they were past the one year warranty, Sony offered me nothing. It's ridiculous that consumers are expected to invest in a new product every 18 months. Don't buy these -- it's a waste of money. Sony, please consider standing by your product and extending the warranty.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 19, 2024
Hi mcyfnk,
We are sorry to hear that about the battery and connection issues you are having with your LinkBuds S. This is definitely not the customer experience we want you to have. To isolate the battery issue, you can consider the suggestions from this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html. Please make sure to update the firmware of your LinkBuds S to further isolate and hope fully resolve these issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance or if you are still having the same issue, ou can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
We are sorry to hear that about the battery and connection issues you are having with your LinkBuds S. This is definitely not the customer experience we want you to have. To isolate the battery issue, you can consider the suggestions from this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html. Please make sure to update the firmware of your LinkBuds S to further isolate and hope fully resolve these issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance or if you are still having the same issue, ou can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Written by a customer while visiting sony.com
Posted by: dmdoull43
Gender:Male
Verified Purchase:Yes
I was incredibly happy with these earbuds for the first year - very comfortable, easily the strongest noise cancelling I've ever heard, great battery life, and the sound quality was fantastic. After about 11 months I started to hear weird wind noises when i used noise cancelling or ambient mode. I submitted a request for an exchange (which was approved by sony) but the problem went away a day later so I didn't send them back. Turns out that was a mistake, because 3 months later (past my warranty period) the problem returned and the noise cancelling and ambient modes completely stopped working - they only create wind noises. I still use these occasionally but only with NC/ambient turned off. I've seen plenty of experiences from others online with the same complaints so my guess is that there's some bad engineering in this model
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 12, 2024
Hi dmdoull43,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. While we're glad that you're happy with the very comfortable fit design, long-lasting battery life, and superb performance of your LinkBuds S, we sorry if you're experiencing an issue when using the noise cancelling or ambient sound mode function. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your LinkBuds. May we contact you directly to get more information so we can best assist you? If so, please email the below information to socialsupport@am.sony.com.
Sony Case Number:
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. While we're glad that you're happy with the very comfortable fit design, long-lasting battery life, and superb performance of your LinkBuds S, we sorry if you're experiencing an issue when using the noise cancelling or ambient sound mode function. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your LinkBuds. May we contact you directly to get more information so we can best assist you? If so, please email the below information to socialsupport@am.sony.com.
Sony Case Number:
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: ZbLog
Gender:Male
Verified Purchase:Yes
Satisfied with everything but the lifespan. After 21 months, a charge doesn't even last an hour.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, October 16, 2025
Hi ZbLog,
We sincerely apologize that the battery life on your LinkBuds S has dropped off so significantly. We're ready to help and would be happy to walk you through some troubleshooting steps.
1. Fully reset the earbuds. You can find the instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2. Always make sure the firmware is completely up-to-date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
3. Make sure the charging contacts on both the earbuds and inside the case are clean and dry.
If you've tried these steps and the issue persists, your next step would be to look into a repair.
For official Sony repair service, we recommend reaching out to Encompass Supply Chain Solutions, which is our authorized service partner. You can find their repair services information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
If Encompass is unable to assist with the repair, you may also look into other options. Check your local Yellow Pages business directory for other electronic repair services near you that might be able to help.
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
We sincerely apologize that the battery life on your LinkBuds S has dropped off so significantly. We're ready to help and would be happy to walk you through some troubleshooting steps.
1. Fully reset the earbuds. You can find the instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2. Always make sure the firmware is completely up-to-date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
3. Make sure the charging contacts on both the earbuds and inside the case are clean and dry.
If you've tried these steps and the issue persists, your next step would be to look into a repair.
For official Sony repair service, we recommend reaching out to Encompass Supply Chain Solutions, which is our authorized service partner. You can find their repair services information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
If Encompass is unable to assist with the repair, you may also look into other options. Check your local Yellow Pages business directory for other electronic repair services near you that might be able to help.
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Customer Rating
3
Lasting 12 months before needing to be replaced.
on January 24, 2025
Posted by: SleepyGuy84
Gender:Male
Worked really great for about 6 months. After 6 months the right earbud stopped registering when it was removed from the case. Would need to put it back and take it out a couple times before it reconnected to the phone. After about 12 months the left ear bud started having issues with the battery only lasting about 20 to 30 minutes before completely dying. I was really hoping that these were going to last a lot longer than this.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 27, 2025
Hi SleepyGuy84, we're sorry to hear that you have an issue with the battery and Bluetooth connectivity of your Sony unit. If the available operating time is short, the battery power does not last long, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=battery
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html?search=reset
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=battery
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html?search=reset
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Written by a customer while visiting sony.com
Posted by: Nagu
Gender:Male
Verified Purchase:Yes
I purchased the LINKBUDS S in the month of December 2023 and one of buds (left ear piece) failed after an year of working. The charging no longer lasts above an hour of use and one of them discharges rapidly within 15 minutes of usage.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, October 10, 2025
Hello Nagu,
Thank you for considering Sony products.
We sincerely apologize for the battery issues you are experiencing with your WF-LS900N. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To assist in resolving the issue of short battery life, we kindly ask you to follow these steps:
1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
4. Lastly, ensure that your firmware is updated to Version 4.2.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
If the issue persists after following these steps, your unit may require a service check. For authorized repairs and to discuss options, please contact our partner, Encompass Service Solutions:
- Phone: (866) 835-1146
- Email: service@encompass.com
Best regards,
-Fred
Thank you for considering Sony products.
We sincerely apologize for the battery issues you are experiencing with your WF-LS900N. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To assist in resolving the issue of short battery life, we kindly ask you to follow these steps:
1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
4. Lastly, ensure that your firmware is updated to Version 4.2.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
If the issue persists after following these steps, your unit may require a service check. For authorized repairs and to discuss options, please contact our partner, Encompass Service Solutions:
- Phone: (866) 835-1146
- Email: service@encompass.com
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: JmJ649
Verified Purchase:Yes
Very Good! Excellent noise cancellation, good base and sound. Wish it was a little bit more Apple friendly and little more powerful. But over all it’s Great!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 19, 2022
Hi JmJ649, Great! We're very happy to hear you love the excellent noise canceling and sound quality of your new Sony Linkbuds S. Please refer to this link if you're having some minor difficulties pairing your iOS devices to this headset.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537529.html
And to ensure optimal listening experience, follow the recommended steps on the link below:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537742.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony!
Sincerely,
Sam
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537529.html
And to ensure optimal listening experience, follow the recommended steps on the link below:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537742.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony!
Sincerely,
Sam
Written by a customer while visiting sony.com