Customer reviews from jbl.com
JBL - Harman Tune 215BT Wireless Headphones - Black
Average customer rating
3.4
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
15
4 Stars
16
3 Stars
8
2 Stars
5
1 Star
9
90%of customers recommend this product.
(
26 out of
29)
Customer Reviews for JBL - Harman Tune 215BT Wireless Headphones - Black
Customer Rating
1
I give up! 3 pair, and all came apart...
on June 22, 2024
Posted by: Chegdog
from Nova Scotia, Canada
I have bought 2 pairs of these in the past 2 years, - on was replaced defective after short time using - so 3 pairs total. Sound is OK but the quality is awful. on all of them the covers come off the earpiece with occasional use. My latest pair is now only has about 60% sound volume in left ear. I cannot wear in-ear earbuds and there are few alternatives (I use these as backup to my expensive AP's)
Response from jbl.comBy Customer Support, June 23, 2024
Thanks for your feedback. We're here to help with your JBL Tune 215BT. You can adjust the balance control on your source device by accessing the "Accessibility" settings. Additionally, check the balance settings within your music player app, typically located in the playback or EQ settings. You can also try connecting the headphones to a different device, such as a phone, tablet, or music player, to see if this resolves the issue. If these does not help, to further assist you, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Turn off on their own
on July 16, 2024
Posted by: nathatt
Bought a month ago and disappointed to find out that they turn off on their own after a few minutes of no audio. I pause my audio to work on something or have a conversation and when I restart it the audio blares from my phone.
Cannot use for my intended purpose, JBL will not allow an exchange for another item that would better fit my needs.
Cannot use for my intended purpose, JBL will not allow an exchange for another item that would better fit my needs.
Response from jbl.comBy Customer Support, July 16, 2024
Thanks for your feedback. We noticed that you have a an ongoing case here. Kindly wait our customer support to respond via email to help you further with this our customer support team will send you an email within 24-48 hours. Thank you!
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Tune 215BT
on August 20, 2024
Posted by: Bass12345
Overall not a bad set. Only had for a few weeks so cannot attest to longevity but audio and functionality are as follows:
Fit: they do not come with different size inserts, so how it fits within the ear will may vary.
Sound: sound is OK. But depending on how well it fits within the ear, volume may be compromised. On me, they do not get loud unless I am actively pushing them into the ears
Bass: Could be due to fit, but was not impressed. My Bose sport earbuds have way more Bass.
Wearability: hangs ok over the back of the neck as long as your walking or staying upright.
Battery life: it is great, has lasted 8hrs plus on a single charge at almost full volume (due to not fitting well)
Fit: they do not come with different size inserts, so how it fits within the ear will may vary.
Sound: sound is OK. But depending on how well it fits within the ear, volume may be compromised. On me, they do not get loud unless I am actively pushing them into the ears
Bass: Could be due to fit, but was not impressed. My Bose sport earbuds have way more Bass.
Wearability: hangs ok over the back of the neck as long as your walking or staying upright.
Battery life: it is great, has lasted 8hrs plus on a single charge at almost full volume (due to not fitting well)
My preference is for a set with strong Bass, this didn't meet my expectations and would not buy again if that is what you are looking for. Perhaps smaller ears will have better results.
Written by a customer while visiting jbl.com
Customer Rating
1
I do not recommend it
on October 22, 2024
Posted by: LCarlos
from Lebanon
Not worth buying!!
Bass is not good enough as mentioned, you must press them to your ears in order to have a decent bass.
You have to guess when it connects! Only upward sound is heard.
Unlike other brands, charging gives a white light instead of red.
Battery lasts ok though.
Bass is not good enough as mentioned, you must press them to your ears in order to have a decent bass.
You have to guess when it connects! Only upward sound is heard.
Unlike other brands, charging gives a white light instead of red.
Battery lasts ok though.
Response from jbl.comBy Customer Support, October 23, 2024
Thank you for your feedback. We're here to help with your JBL Tune 215BT. If you're using an EQ (Equalizer), please try turning it off. If not, enable it and boost the bass a little bit. To check if its not an issue with the device, please try connecting it to other source device. Also, you will see a solid blue light on the side of the volume up button once it is connected. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Very disappointed !!!
on October 25, 2024
Posted by: VMak
I bought this TUNE 215BT to replace the TUNE 110BT that stopped working on one side, but the sound quality is much lower.
Bass has little presence, and isolation from external sounds is practically non-existent.
So I decided to try the TUNE 125BT, and I was quite satisfied.
The sound quality of the TUNE 125BT is equivalent to the TUNE 110BT, with very present bass and good overall sound quality.
The price of the TUNE 215BT is too high for the quality.
Response from jbl.comBy Customer Support, October 25, 2024
Thanks for sharing your feedback on our JBL Tune 215BT. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com