Customer reviews from jbl.com
JBL - Harman Tune 215BT Wireless Headphones - Black
Average customer rating
3.4
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
15
4 Stars
16
3 Stars
8
2 Stars
5
1 Star
9
90%of customers recommend this product.
(
26 out of
29)
Customer Reviews for JBL - Harman Tune 215BT Wireless Headphones - Black
Customer Rating
1
They either fit perfect, or you're hosed.
on November 8, 2022
Posted by: SamuraiJake
from Ashland, Oregon
Literally JUST bought these, they arrived today & I don't even need to charge them to know they are completely WORTHLESS TO ME.
There is no way to make them fit a smaller or larger "ear hole" or whatever. SO - They either fit you perfect, or you are screwed.
I can't get them to go in my ear & stay there sitting completely still, much less moving.
There is no way to make them fit a smaller or larger "ear hole" or whatever. SO - They either fit you perfect, or you are screwed.
I can't get them to go in my ear & stay there sitting completely still, much less moving.
I definitely feel like I just threw away what I spent. (which was ALOT LESS than the original ask for them.
My 1st purchase with JBL ever, MIght be my last.
By Customer Support, November 9, 2022
We appreciate your time for providing us your feedback with our JBL Tune 215BT. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Sound is great
on June 23, 2021
Posted by: hagaynor
from Wichita, KS, United States
[This review was collected as part of a promotion.] The sound was surprisingly great and they are easy to pair with all devices however the do don't fit in my ears comfortably. They felt loose.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Backup BT headphones
on June 9, 2021
Posted by: Btotheryan64
from Kansas City, KS, United States
[This review was collected as part of a promotion.] These headphones aren’t bad, but they’re not great either. They’re just average in my opinion. I’m used to wearing ear buds on a daily basis. So when switching over to the 215’s it’s a bit of a downgrade in terms of fitment, and sound quality. But, they’re not bad as back ups. I keep these in my car at all times in case I forget or drain my battery on my earbuds. The battery life is impressive and they’re usb-c so they charge quickly.
I would recommend this to a friend!
Response from jbl.comBy Leon at Customer Service, Customer Support, June 11, 2021
We appreciate it for taking the time in providing us with this review.
Written by a customer while visiting jbl.com
Customer Rating
1
It doesn't sound like JBL.
on November 10, 2021
Posted by: MKZ2000
from California
I like sound of my JBL TUNE 205BT is very full, but the battery it doesn't last long , so upgrade to JBL TUNE 215BT, IT DOESN'T SOUND LIKE JBL. My car audio are JBL.
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By Customer Support, November 11, 2021
Thank you for taking the time to provide us with your feedback. If you are experiencing issues with your headphones, there is a new Firmware Update app to resolve this issue. Start by downloading the app "JBL Firmware Update" (see links below).
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663
Once downloaded, you can update your headphones' firmware from there. If you need further assistance you can reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663
Once downloaded, you can update your headphones' firmware from there. If you need further assistance you can reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
3
Save your money if your looking for bass
on August 24, 2021
Posted by: Worth0
from Online
I can go jogging or work out without it falling out my ear. I hate the fact that I have to always reconnect the headphones whenever I get a FaceTime. There is no bass. The volume of the headphones is too low for me but then mama always tell me I’m hard of earring lol.
No, I would not recommend this to a friend.
By Customer Support, August 25, 2021
Thanks for taking the time in providing your feedback with our JBL Tune 215BT. We'd like to know more information about what issues you're having with the headphones and try some troubleshooting steps. If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Response from jbl.comBy Kevin, Customer Service, August 25, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 215 didn't meet your expectations. We're always looking for ways to improve. Check if there is dirt or debris in the right earphone which prevents it from playing louder. If the problem persists, please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Dead after 3 months
on March 30, 2022
Posted by: Marty64
from Omaha
Will not charge after 3 months, light never comes on and no sound.
By Customer Support, March 30, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear about your experience with our JBL Tune 215BT headphones. You may try using a different charging cable or adapter to charge the device. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Extremely Comfortable, Light Weight + great sound
on June 1, 2021
Posted by: donfoolio
from Los Angeles
[This review was collected as part of a promotion.] These headphones are super comfortable to wear. They are really light weight and have great access to the charging ports. I've been using them to switch between my laptop and cellphone during my work days and am able to transition between devices with no problem.
Above all, the audio quality of these headphones is amazing. I love hearing the extra basslines in my daily hip hop and rnb playlists - its been really refreshing having a new pair of daily drivers to use for work and casual laptop use.
Written by a customer while visiting jbl.com
Customer Rating
5
Insane battery life!
on June 3, 2021
Posted by: Robert85
from Southwest VA
[This review was collected as part of a promotion.] JBL just never fails to impress me. The battery life is enought to last all day which is important to me. These headphones are not bulky at all, you can barely notice you have them on. The earbuds fit nicely and I like that I don't have to worry about losing the rubber tips. Amazing bass and sound quality as I've come to expect from JBL!
I would recommend this to a friend!
Written by a customer while visiting jbl.com