When I ordered this, it was supposed to come with an additional DVD of videos. IT DID NOT. When I returned to Best Buy, they could not give me an explanation, just said that sometimes happens. And they were unwilling to do anything for me. I felt they should have at the very least apologized and offered a refund of the purchase price, but that didn't happen. My comment to the clerk as i was leaving was that this experience solidified my decision to NEVER shop at Best Buy again. She did not respond.