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- Helpfulness votes19
- First reviewSeptember 23, 2017
- Last reviewSeptember 27, 2017
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- Average rating1
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dana's Reviews
Store plenty of files with this 8TB My Cloud Home device. It lets you back up and sync files from your phone and computer, and it has a USB port for fast importing of files from hard drives and flash drives. This My Cloud Home device lets you search for files with the included MyCloud app.
Customer Rating
1
Insecure, unreliable, restricted use, bad support
on September 27, 2017
Posted by: dana
from Boulder, CO
Problems with the 8TB WD My Cloud Home
• MacBook Pro finder hangs and crashes laptop when copying a file greater than 4GB:
⁃ My Cloud Home Copy File Failure "too large for the volume's format" | WD Support
⁃ https://support.wdc.com/knowledgebase/answer.aspx?ID=18367
• To work around this, Adobe Creative Cloud must be stopped, defeating one primary use of the NAS for working with photographs
• Opening a Mac .dmg disk image residing on the NAS resulted in hanging the finder and crashing the laptop
• WD has not provided any assurance that the many many bugs that were discovered in WD My Cloud devices have been fixed
⁃ Unpatched Western Digital Bugs Leave NAS Boxes Open to Attack | Threatpost | The first stop for security news
⁃ https://threatpost.com/unpatched-western-digital-bugs-leave-nas-boxes-open-to-attack/124125/
• Customer service was sometimes good, sometimes idiotic. They claimed the only way to update files on the NAS was via the WD Discovery sync or via drop and drag. That is, you could not modify files on the NAS in place - Photos, iTunes, Text Edit were said to be unable to make changes. On 9/21 they claimed macOS 10.13 had already been released (it was released 9/25) so I should upgrade to it. And they would not confirm security problems had been addressed.
• MacBook Pro finder hangs and crashes laptop when copying a file greater than 4GB:
⁃ My Cloud Home Copy File Failure "too large for the volume's format" | WD Support
⁃ https://support.wdc.com/knowledgebase/answer.aspx?ID=18367
• To work around this, Adobe Creative Cloud must be stopped, defeating one primary use of the NAS for working with photographs
• Opening a Mac .dmg disk image residing on the NAS resulted in hanging the finder and crashing the laptop
• WD has not provided any assurance that the many many bugs that were discovered in WD My Cloud devices have been fixed
⁃ Unpatched Western Digital Bugs Leave NAS Boxes Open to Attack | Threatpost | The first stop for security news
⁃ https://threatpost.com/unpatched-western-digital-bugs-leave-nas-boxes-open-to-attack/124125/
• Customer service was sometimes good, sometimes idiotic. They claimed the only way to update files on the NAS was via the WD Discovery sync or via drop and drag. That is, you could not modify files on the NAS in place - Photos, iTunes, Text Edit were said to be unable to make changes. On 9/21 they claimed macOS 10.13 had already been released (it was released 9/25) so I should upgrade to it. And they would not confirm security problems had been addressed.
This would be an ideal device for my needs - photos, music, time machine backups - if only it worked reliably and securely. It fails on both counts.
September 23, 2017, updated 9/27
Mobile Submission: False
No, I would not recommend this to a friend.
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+12points
15of 18voted this as helpful.
Keep data secure in a personal cloud server with the WD My Cloud NAS storage device. It provides 8TB of storage space, letting you keep all of your photos, videos, music and files on a single drive. The WD My Cloud NAS storage device backs up data automatically with SmartWare Pro software and is compatible with Windows and Mac OS.
Customer Rating
1
Insecure, unreliable, very restricted use
on September 23, 2017
Posted by: dana
from Boulder, CO
Problems with the 8TB WD My Cloud Home
• MacBook Pro finder hangs and crashes laptop when copying a file greater than 4GB:
⁃ My Cloud Home Copy File Failure "too large for the volume's format" | WD Support
⁃ https://support.wdc.com/knowledgebase/answer.aspx?ID=18367
• To work around this, Adobe Creative Cloud must be stopped, defeating one primary use of the NAS for working with photographs
• Opening a Mac .dmg disk image residing on the NAS resulted in hanging the finder and crashing the laptop
• WD has not provided any assurance that the many many bugs that were discovered in WD My Cloud devices have been fixed
⁃ Unpatched Western Digital Bugs Leave NAS Boxes Open to Attack | Threatpost | The first stop for security news
⁃ https://threatpost.com/unpatched-western-digital-bugs-leave-nas-boxes-open-to-attack/124125/
• Customer service was sometimes good, sometimes idiotic
• MacBook Pro finder hangs and crashes laptop when copying a file greater than 4GB:
⁃ My Cloud Home Copy File Failure "too large for the volume's format" | WD Support
⁃ https://support.wdc.com/knowledgebase/answer.aspx?ID=18367
• To work around this, Adobe Creative Cloud must be stopped, defeating one primary use of the NAS for working with photographs
• Opening a Mac .dmg disk image residing on the NAS resulted in hanging the finder and crashing the laptop
• WD has not provided any assurance that the many many bugs that were discovered in WD My Cloud devices have been fixed
⁃ Unpatched Western Digital Bugs Leave NAS Boxes Open to Attack | Threatpost | The first stop for security news
⁃ https://threatpost.com/unpatched-western-digital-bugs-leave-nas-boxes-open-to-attack/124125/
• Customer service was sometimes good, sometimes idiotic
This would be an ideal device for my needs - photos, music, time machine backups - if only it worked reliably and securely. It fails on both counts.
September 23, 2017
September 23, 2017
Mobile Submission: False
No, I would not recommend this to a friend.
Share this review:
+4points
4of 4voted this as helpful.
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