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September 28, 2014
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September 28, 2014
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Jim67's Reviews

WD - My Cloud 4TB External Hard Drive (NAS) - White

This WD My Cloud drive features a 4TB capacity and lets you stream media to compatible DLNA-/UPnP-capable devices or upload and access data on the go via PC, Mac and compatible mobile phones and tablets. Automatic backup helps safeguard your files.

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My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Customer Rating

Worst product I have ever bought from Best Buy

on September 28, 2014

Posted by: Jim67

from Kansaas City

Compatible with...:PC

Verified Purchase:Yes

Initial install was good. After we got all of our personal data backed up we lost power in a storm. The drive would not reconnect. Now here is the real problem. WD has no way to easily get help. Go to their website and see for your self. There is no trouble shooting section. Only how to's and downloads. When you click the contact us by email you get to the register your product page. As if I would contact them without owning the device. And after the registering several layers to get to the actual body of the email with fields that were not pertinent. Try the phone number method. Again layers to get to a number. Then after listening to several menus still nothing for tech support. Every other major manufacturer I have ever dealt with has a direct tech support number. WD went out of their way to avoid contact. So with a hard drive full of personal info and no way to access it I had to destroy the drive. Not going to return a drive with my info on it. Go browse the WD website and look for a direct number or email. Then choose another product

My Best Buy number: 2917401956

What's great about it: Nothing

What's not so great: See Review

No, I would not recommend this to a friend.

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26of 28voted this as helpful.

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