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June 21, 2016
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June 21, 2016
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Brian's Reviews

Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless steel

Samsung Food Showcase 27.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water: Make organizing and accessing your groceries easy for your family. With kid-friendly drawers, adjustable shelves and an innovative door panel for quickly grabbing on-the-go items, this bottom-freezer refrigerator keeps the food you love in order and close at hand.

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This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Customer Rating

disappointed with quality and service

on June 21, 2016

Posted by: Brian

Verified Purchase:Yes

The refrigerator is not what I would have expected in quality. Service was poor from the moment it was delivered. Delivery person did not even level the refrigerator, right side door was drooping a good half inch or more lower than left side door, and the right "outer" door separates from inner door when we open the entire side. Took over a month for Best Buy to address the situation and when they finally did the product was still not properly fixed and we were told that is just how it is. I regret spending so much on this refrigerator and even purchasing the extended warranty as it seems Best Buy does not respond in a timely manner to issues and is not able to handle them. We have had Samsung products before, but the quality of this fridge certainly disappoints.

My Best Buy number: 0033520247

No, I would not recommend this to a friend.

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