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Bestbuybuyer8
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Bestbuybuyer8's Reviews
Dell XPS Convertible 2-in-1 Laptop: Ensure you always have access to your files when you carry this Dell XPS two-in-one laptop. An Intel Core i7 processor combines with 16GB of RAM so that it has enough power to blast through tasks at lightning-fast speeds. A reliable 512GB solid-state hard drive in this Dell XPS two-in-one laptop keeps your data secure.
Posted by: Bestbuybuyer8
from NY
So here it goes,
I just graduated high school and was offered the opportunity to study abroad in Dublin for my first semester. I am taking 6 classes and decided my HP Envy was a little too bulky to bring. It was time for an upgrade. My Best Buy salesman was terrible and knew absolutely nothing about computers. He kept telling me facts about them and I'D have to correct him because I knew more. I really wanted someone who would listen to my needs and suggest a worthwhile upgrade. He hovered over me the entire time and kept suggesting computers that didn't fit my criteria in the slightest. Anyway I decide on this seemingly beautiful Xps. When all was set and done it cost about $2k, which is no chump change. I bring it home to set it up and it's acting strange but I don't think much of it and figure it just needs an update. Now I'm in Ireland and am ready to use it for class (the school uses lots of online software and office 365 for all their work) and realize the computer is suffering some serious issues. The two thousand dollar laptop is ONE WEEK OLD and I am unable to use it. It has a mind of its own. Here are the problems: Some days it won't start up. I'll press the Power button and it will light up for a few seconds but the screen will stay black no matter how many times I try to start it. When I do get it started (rarely), I am greeted by the sound of crackling. It sounds like bacon on the griddle and the computer gets hot in a matter of seconds. If I try to use it, it closes out of my windows randomly making me lose all of my work. When I try to open then back up I'll get a not responding message. The computer randomly shuts down on its own. Not just "windows is shutting down," the computer randomly just goes black in the middle of school work. The touch screen randomly presses the right side of the screen and opens the notification screen and will not let me close so whatever work I'm doing is cut off by my notifications. When I close the computer it either force shuts down instantly or stays on, killing the battery. Wifi drops at least every half hour and will not start working until I restart the computer. The computer also loves to freeze and lock up when I'm doing something important and will become completely unresponsive for hours at a clip until it finally sputters back to life and shuts itself down after crashing windows. The screen also flashes and flickers, triggering migraines that I'm prone to. There's more problems but you get the gist. So I live chat with Dell USA and after a half hour of going nowhere the lady tells me I must call. I call and after another half hour I'm told I have to call Dell UK. Great, I already used up all of the minutes on my phone so I have to top up $50. I call dell international and am treated so poorly that I'm still shocked. I was very polite saying I know it's not your fault and such but I'm very disappointed and they all tell me they can't do anything for me. THE LAPTOP COST $2000 AND IS 1 WEEK OLD AND DOES NOT WORK IN THE SLIGHTEST. I don't see the problem. That phone call took 90 minutes. Finally after being transferred EIGHT TIMES I'm told I have to upgrade to an international warranty to get coverage which will cost approximately $300 for ONE YEAR and doesn't even include accidental. They said if I pay 300 I am more than welcome to bring it to a service center on my own time. So now I have to go out of my way again? Right as he was speaking with a manager my phone ran out of minutes again so I lost the call. Here goes another $50 out the window for my top up. So I call again and go through the whole process and ask to speak with the same gentleman and am told they can't do that I have to start over. So this time I am transferred ELEVEN TIMES and finally I get a hold of an agent named Vinu who was the only helpful person I dealt with and she said that she's never seen someone get transferred this many times and that I must be frustrated. But none the less she said there's nothing she can do. After anther hour on the phone she tells me I can apply for an ownership transfer and have the address changed to Ireland and then they might be able to help but no guarantees. I did that 4 days ago and Dell still won't help so now I'm stuck with a 2,000 paperweight. SAVE YOURSELF THE HEADACHE!! DELL DOES NOT CARE ABOUT YOU!
I just graduated high school and was offered the opportunity to study abroad in Dublin for my first semester. I am taking 6 classes and decided my HP Envy was a little too bulky to bring. It was time for an upgrade. My Best Buy salesman was terrible and knew absolutely nothing about computers. He kept telling me facts about them and I'D have to correct him because I knew more. I really wanted someone who would listen to my needs and suggest a worthwhile upgrade. He hovered over me the entire time and kept suggesting computers that didn't fit my criteria in the slightest. Anyway I decide on this seemingly beautiful Xps. When all was set and done it cost about $2k, which is no chump change. I bring it home to set it up and it's acting strange but I don't think much of it and figure it just needs an update. Now I'm in Ireland and am ready to use it for class (the school uses lots of online software and office 365 for all their work) and realize the computer is suffering some serious issues. The two thousand dollar laptop is ONE WEEK OLD and I am unable to use it. It has a mind of its own. Here are the problems: Some days it won't start up. I'll press the Power button and it will light up for a few seconds but the screen will stay black no matter how many times I try to start it. When I do get it started (rarely), I am greeted by the sound of crackling. It sounds like bacon on the griddle and the computer gets hot in a matter of seconds. If I try to use it, it closes out of my windows randomly making me lose all of my work. When I try to open then back up I'll get a not responding message. The computer randomly shuts down on its own. Not just "windows is shutting down," the computer randomly just goes black in the middle of school work. The touch screen randomly presses the right side of the screen and opens the notification screen and will not let me close so whatever work I'm doing is cut off by my notifications. When I close the computer it either force shuts down instantly or stays on, killing the battery. Wifi drops at least every half hour and will not start working until I restart the computer. The computer also loves to freeze and lock up when I'm doing something important and will become completely unresponsive for hours at a clip until it finally sputters back to life and shuts itself down after crashing windows. The screen also flashes and flickers, triggering migraines that I'm prone to. There's more problems but you get the gist. So I live chat with Dell USA and after a half hour of going nowhere the lady tells me I must call. I call and after another half hour I'm told I have to call Dell UK. Great, I already used up all of the minutes on my phone so I have to top up $50. I call dell international and am treated so poorly that I'm still shocked. I was very polite saying I know it's not your fault and such but I'm very disappointed and they all tell me they can't do anything for me. THE LAPTOP COST $2000 AND IS 1 WEEK OLD AND DOES NOT WORK IN THE SLIGHTEST. I don't see the problem. That phone call took 90 minutes. Finally after being transferred EIGHT TIMES I'm told I have to upgrade to an international warranty to get coverage which will cost approximately $300 for ONE YEAR and doesn't even include accidental. They said if I pay 300 I am more than welcome to bring it to a service center on my own time. So now I have to go out of my way again? Right as he was speaking with a manager my phone ran out of minutes again so I lost the call. Here goes another $50 out the window for my top up. So I call again and go through the whole process and ask to speak with the same gentleman and am told they can't do that I have to start over. So this time I am transferred ELEVEN TIMES and finally I get a hold of an agent named Vinu who was the only helpful person I dealt with and she said that she's never seen someone get transferred this many times and that I must be frustrated. But none the less she said there's nothing she can do. After anther hour on the phone she tells me I can apply for an ownership transfer and have the address changed to Ireland and then they might be able to help but no guarantees. I did that 4 days ago and Dell still won't help so now I'm stuck with a 2,000 paperweight. SAVE YOURSELF THE HEADACHE!! DELL DOES NOT CARE ABOUT YOU!
My Best Buy number: 0577701287
Mobile Submission: True
No, I would not recommend this to a friend.
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