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Reviews

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1
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25

First review
September 30, 2013
Last review
September 30, 2013
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DDDDBBBB's Reviews

51” and Larger TV Connect & Setup

Have a Geek Squad Installer quickly and professionally connect your 51" class and larger TV to your video components. We'll also add an Internet-capable TV and video components to an existing wireless network, perform any needed software or firmware updates, and configure two smart TV or smart Blu-ray player apps for media streaming. In addition, we will program the remotes that come with your equipment, ensure that all wires and cables are neatly dressed, and make sure the work space is clean when we finish. We offer a 90-day limited workmanship warranty on our TV Connect.

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My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Customer Rating

deplorable customer service

on September 30, 2013

Posted by: DDDDBBBB

from illinois

Gender:Female

Verified Purchase:Yes

Called geek squad to schedule service for home theater set up. Never received a call back to schedule. Difficulty finding me in "their system". However, they did charge my credit card for geek squad service call right away. They are good at that. Then, when I declined the service due to lack thereof, they couldn't/wouldn't refund the charge. I gave up after wasting about 40 minutes of my time on the phone and called my credit card company to deny the charges. They were able to provide GREAT service and had the credit put back on my card within minutes. Maybe Best Buy should look into training there customer service reps at a credit card company. Just a thought.

My Best Buy number: 31149617

What's not so great: customer service had no service

No, I would not recommend this to a friend.

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+22points

25of 28voted this as helpful.

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