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October 9, 2017
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October 9, 2017
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Frustrated's Reviews

Smart Thermostat Install

Let our professionals install a smart thermostat and connect it to your home network.

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Verified Purchaser
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This user is a My Best Buy® Member and is getting points for their purchases. They may have received My Best Buy® bonus points for submitting reviews.
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This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

1

The worst customer service experience ever

on October 9, 2017

Posted by: Frustrated

from Mission Viejo, CA

Verified Purchase:Yes

Like most electronic and home improvement purchases, my husband and I turned to Best Buy. We bought this thermostat and purchased the install too.
**BIG MISTAKE!!**
I had to miss work to be there for the appointment window (which is fine), but then they no showed me. I was furious- called the store, they didn't care.
Called the 800 # they gave me that connected me to China, they didn't care. Plus I had to hold for 25+ minutes each time.
When I returned the thermostat and install at the store they were going to research it and get back to me- still waiting.
Truly the most disappointing customer service experience of my life.
Do not purchase!!!!

My Best Buy number: 4367090858

Mobile Submission: True

No, I would not recommend this to a friend.

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