MeganS's contributions

Share MeganS's profile

MeganS

MeganS's stats

Reviews

Review count
1
Helpfulness votes
57

First review
November 21, 2015
Last review
November 21, 2015
Featured reviews
0
Average rating
1

Reviews comments

Review comment count
0
Helpfulness votes
0

First review comment
None
Last review comment
None
Featured review comments
0

Questions

Question count
0
Helpfulness votes
0

First question
None
Last question
None
Featured questions
0

Answers

Answer count
0
Helpfulness votes
0

First answer
None
Last answer
None
Featured answers
0
Best answers
0

MeganS's Reviews

51” and Larger TV Connect & Setup

Have a Geek Squad Installer quickly and professionally connect your 51" class and larger TV to your video components. We'll also add an Internet-capable TV and video components to an existing wireless network, perform any needed software or firmware updates, and configure two smart TV or smart Blu-ray player apps for media streaming. In addition, we will program the remotes that come with your equipment, ensure that all wires and cables are neatly dressed, and make sure the work space is clean when we finish. We offer a 90-day limited workmanship warranty on our TV Connect.

Verified Purchaser
Customer has been confirmed to have purchased the item from Best Buy.
Verified Purchaser
My Best Buy® Member
This user is a My Best Buy® Member and is getting points for their purchases. They may have received My Best Buy® bonus points for submitting reviews.
My Best Buy® Member

Customer Rating

TERRIBLE service!!!!

on November 21, 2015

Posted by: MeganS

Verified Purchase:Yes

Geek Squad came out to install TV and set up components (TiVo and Blue Ray). The first technician told us he could not get things to work b/c our cable cards were bad. We took another day off of work for cable company to come back. Cable cards were absolutely fine. Called Geek Squad back and a different technician came out. He said things didn't work because our (brand new) TiVo was faulty. We were also having issues with our remote and were told that it must be old and starting to go. Before calling TiVo, I decided to give setup a try myself. Guess what? By following the included set up directions (something Geek Squad did not reference), I had it set up in literally 5 minutes. The remote? Needed to be reprogrammed, which I also figured out by following TiVo prompts. I guess Geek Squad is trained to say equipment is broken if they don't know what to do, thereby costing the customer more money. I called Best Buy to complain. Corporate office said they would not refund my money because I had paid for a wall mount with the installation. I asked them to deduct price of mount and just refund service, but they said this was not possible and referred me to my local store. Spoke to GM of local store who said the Geek Squad manager should handle my complaint and that he would call me back when he was in. It's been 2 weeks, and I am still waiting for that call.

My Best Buy number: 3492555997

Mobile Submission: True

No, I would not recommend this to a friend.

Share this review:

+55points

57of 59voted this as helpful.

MeganS's Review Comments

MeganS has not submitted comments on any reviews.

MeganS's Questions

MeganS has not submitted any questions.

MeganS's Answers

MeganS has not submitted any answers.