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- Review count1
- Helpfulness votes46
- First reviewOctober 12, 2017
- Last reviewOctober 12, 2017
- Featured reviews0
- Average rating1
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- Helpfulness votes0
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ITDepartment's Reviews
You're excited to buy a portable DVD player — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and covers you for the unexpected.
Customer Rating
1
Protection Plan Doesn't Protect
on October 12, 2017
Posted by: ITDepartment
from Columbia, SC, USA
We're a college who purchased a TV online and was sent a TV. This TV came with a crack and when we mounted the TV and turned it on, the crack became apparent.
We purchased a 2-year Geek Squad protection plan, and when we had someone come out to look at the TV, they said it wasn't repairable or replaceable. After 4 customer service representative transfers, I was told the same thing. I would like to say the last representative at least told us that we could go to the store to get a refund on the "Protection Plan."
We won't buy from Best Buy again, we can't afford to not receive what we pay for. I wish them the best of luck in turning around this policy.
My Best Buy number: 4383505275
Mobile Submission: False
No, I would not recommend this to a friend.
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46of 52voted this as helpful.
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