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- Review count2
- Helpfulness votes44
- First reviewMay 29, 2017
- Last reviewAugust 4, 2017
- Featured reviews0
- Average rating1
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sylvek51's Reviews
Accelerate your WiFi 5 with NETGEAR Nighthawk! Enjoy fast WiFi speeds up to 1900 Mbps and a powerful dual core 1GHz processor for extreme performance. High-powered amplifiers, external antennas and Beamforming improve range and reliability for up to 100% more wireless coverage. Features like downstream and upstream QoS prioritize streaming and gaming, creating a blazing-fast, lag-free WiFi experience
Customer Rating
1
Netgear does not know how to make quality products
on August 4, 2017
Posted by: sylvek51
Verified Purchase:Yes
I used Netgear routers for more than 10 years. But this will be the last one. In April my aging WNDR3700 lost 2.4 GHz. First replacement R6000 (?) came from Costco for $129. Failed on 3rd day, returned. The second replacement R7000 came from Best Buy for $170. After 2 months the 5 GHZ band failed. My computers could see all routers in neighborhood except my very own one.
Now, the second part of the story. I called Netgear waited 1 hour, meantime I registered the product on their web site, figured out how to file a ticket (not so obvious - no direct link). Then I called again, gave the case # was told to wait 16 minutes, disconnected the call after 1.5 hour (!!!), and the non-stop propaganda about "effective service that the customers deserve". It made me sick.
The third part of the story. The free phone, email (no address given!!!) and chat (no such option!!!) support is only for 90 days!!!! The guarantee period is 1 year. How to contact Netgear for free after 90 days?- nobody knows. By calling the corporate office? - writing letters? sending faxes to corporate address or fax #? Yes, they offer phone support if you pay for it!
Just to summarize: They have no idea how to make quality products, they have no idea how to treat customers with respect, they have no sense of shame, so they do not deserve to stay in this business any longer.
Now, the second part of the story. I called Netgear waited 1 hour, meantime I registered the product on their web site, figured out how to file a ticket (not so obvious - no direct link). Then I called again, gave the case # was told to wait 16 minutes, disconnected the call after 1.5 hour (!!!), and the non-stop propaganda about "effective service that the customers deserve". It made me sick.
The third part of the story. The free phone, email (no address given!!!) and chat (no such option!!!) support is only for 90 days!!!! The guarantee period is 1 year. How to contact Netgear for free after 90 days?- nobody knows. By calling the corporate office? - writing letters? sending faxes to corporate address or fax #? Yes, they offer phone support if you pay for it!
Just to summarize: They have no idea how to make quality products, they have no idea how to treat customers with respect, they have no sense of shame, so they do not deserve to stay in this business any longer.
My Best Buy number: 4148957660
Mobile Submission: False
No, I would not recommend this to a friend.
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+2points
2of 2voted this as helpful.
Stay in touch for longer with this Samsung Galaxy J5 Prime smartphone, which comes with a long-lasting 2,400mAh battery. A brushed metal chassis gives this device an elegant finish and helps to protect its internal components. Capture images in low light with the Samsung Galaxy J5 Prime smartphone’s 13MP camera, which has an F1.9 lens for enhanced brightness and clarity.
Customer Rating
1
DO NOT BUY - STAY AWAY - IT IS A JUNK
on May 29, 2017
Posted by: sylvek51
Verified Purchase:Yes
I purchased this phone for my daughter for her study abroad. We received it on May 9, 2017. A week later she flew to Italy, then she traveled to the South. Few days after her arrival, the screen started to flicker. She had difficulty to switch the phone on, she needed to try 2, 3 times. The phone went dead on May 29, after she arrived in Rome. Calling Samsung revealed that it was not sold in U.S.!!! BB refused to replace that phone.
Having it repaired by Samsung does not make sense. My daughter arrives from Rome on July 4 and few days later she fly to Sydney, Australia for 5 months study. For selling a junk, for your "ability to understand", for my $200 thrown in a mud, I will never buy anything from you Best Buy again.
Having it repaired by Samsung does not make sense. My daughter arrives from Rome on July 4 and few days later she fly to Sydney, Australia for 5 months study. For selling a junk, for your "ability to understand", for my $200 thrown in a mud, I will never buy anything from you Best Buy again.
My Best Buy number: 4148957660
My Best Buy number: 4148957660
No, I would not recommend this to a friend.
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+28points
42of 56voted this as helpful.
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