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- First reviewNovember 25, 2015
- Last reviewNovember 25, 2015
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ChicagolandOwner's Reviews
Neato Robotics Botvac D80 Robotic Vacuum: Take care of your home while barely lifting a finger using this robotic vacuum. Simply schedule the daily cleanings or push a button for thorough cleaning. The filter removes particles as small as 0.3 microns to effectively remove mold and pet dander.
Customer Rating
5
What an excellent machine
on November 25, 2015
Posted by: ChicagolandOwner
Verified Purchase:Yes
TL/DR: Excellent unit, glad we bought it.
I had a Roomba many years ago. It did fine, but after a couple of moves and a period of disuse, I fired it up again and it died immediately due to gear failure. My family was disappointed, so when I started looking at robotic vacuums again my wife made it very clear that she did not want another Roomba.
I did my research online, and became very interested in the Neato product line, particularly the D80. Luckily I had some Best Buy coupons available, and was able to get the unit and Geek Squad coverage (essential for a complex product such as this) for less than four hundred dollars including tax.
Since owning it for bout three weeks, my impression is one of amazement. This vacuum:
- Navigates so much better and smarter than my old Roomba.
- Works as quietly as a vacuum cleaner.
- Finds it's way back to the charging dock and resumes cleaning where it left off 99% of the time.
- Can get stuck, but once it learns the house it seems to get stuck less frequently. Perhaps I am just picking up the fringe rugs and flat dog toys more. Laid the magnetic strip around the Christmas tree skirt.
- Picks up so much carpet fuzz it's ridiculous. It's a good thing, otherwise that fuzz would be getting on everything.
- Requires constant "bag" emptying when first using it. Now it is picking up mostly pet hair, stray pet food, stray cat litter, dust, etc. and requires it less.
- Can work itself out of many sticky situations, it's awesome.
- Navigates so much better and smarter than my old Roomba.
- Works as quietly as a vacuum cleaner.
- Finds it's way back to the charging dock and resumes cleaning where it left off 99% of the time.
- Can get stuck, but once it learns the house it seems to get stuck less frequently. Perhaps I am just picking up the fringe rugs and flat dog toys more. Laid the magnetic strip around the Christmas tree skirt.
- Picks up so much carpet fuzz it's ridiculous. It's a good thing, otherwise that fuzz would be getting on everything.
- Requires constant "bag" emptying when first using it. Now it is picking up mostly pet hair, stray pet food, stray cat litter, dust, etc. and requires it less.
- Can work itself out of many sticky situations, it's awesome.
All in all this unit has changed our family's perception about how good a robotic vacuum can be - and how it was definitely a purchase worth making. Vacuuming and mopping will still be a part of our lives, but this little fellow takes on the daily task like a champ. I will update this review as time goes on but for now it is doing very well. Our house is approx 1300 feet per floor, and we move it between floors as needed. It typically requires a few hours for the unit to complete a floor with one recharge period.
I will add one downside. After two weeks of daily use the beater brush bearing has frozen. This resulted in the unit locking up and asking for assistance. Luckily Neato included a second "blade" brush to use while Neato sorts out the repair details.
The caveat to this unique repair situation is that Neato treats three items as consumables that do not fall under repair warranty:
- Battery
- Filter
- Brushes
- Battery
- Filter
- Brushes
I understand that these items (brushes beating against carpet etc.) will wear out over time and will be consumed by normal use. However, the bearing in Neato's brush is as much a mechanical part as a fan bearing, and should be a lifetime-commercial-grade bearing. A replacement brush is forty dollars so although they are sending a replacement, I worry that a less customer-centric response in the future will be that this part is a consumable and not covered under warranty should it happen again. I won't "throw the baby out with the bath water" over this now, but it definitely requires a clarification that the bearings should fall under Neato's standard warranty.
Thanks for reading. I hope you find the robot you are looking for and this should be a top candidate. I look forward to your questions or comments.
My Best Buy number: 3303153763
My Best Buy number: 3303153763
I would recommend this to a friend!
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