Share Dissapointed's profile
 
Facebook Twitter
 
Back to top
 
 
Dissapointed
 
Back to top
 
 
 
Dissapointed's stats
 
Reviews
  • Review count
    1
  • Helpfulness votes
    6
  • First review
    November 25, 2015
  • Last review
    November 25, 2015
  • Featured reviews
    0
  • Average rating
    1
 
Reviews comments
  • Review comment count
    0
  • Helpfulness votes
    0
  • First review comment
    None
  • Last review comment
    None
  • Featured review comments
    0
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
Answers
  • Answer count
    0
  • Helpfulness votes
    0
  • First answer
    None
  • Last answer
    None
  • Featured answers
    0
  • Best answers
    0
 
 
Back to top
 
Dissapointed's Reviews
 
4-Year Standard Geek Squad Protection
4-Year Standard Geek Squad Protection
4-Year Standard Geek Squad Protection
Read all reviews for this product
 
  • Verified Purchaser
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
1 out of 5
1
Terrible handling/shipping of items by Geek Squad
on November 25, 2015
Posted by: Dissapointed
Verified Purchase:Yes
Purchased a Samsung Sound Bar (with extended warranty) at the end of July 2015. Within 3 months, stopped working/functioning properly. Decided to take advantage of the Geek Squad Extended Warranty. Check-in process at Best Buy store was very professional. When repair was completed, went into the store to pick up after repair was made and it look like someone took a hammer to the sound bar and dragged the sub-woofer upside down across the floor. Store manager said handling of products by Geek Squad during shipping to/from and making repairs at service center has been an issue. Couldn’t get money back so had to get an in-store credit (minus $10.00 since I used the extended warranty once). Even though the clerk annotated the items’ conditions on the service ticket when I dropped them off (they were 3-months old…not a scratch or dent on them), the Geek Squad clerk questioned that in front of me with the store manager when I refused to accept the condition of the items at pickup after the repairs. Geek Squad…you are costing Best Buy customers!! The only reason I will be shopping at Best Buy again is because I had to take store credit. After that…I will not be stepping inside of or visiting online a Best Buy again.
My Best Buy number: 3754965229
My Best Buy number: 3754965229
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+3points
6of 9voted this as helpful.
 
Back to top
 
Dissapointed's Review Comments
 
Dissapointed has not submitted comments on any reviews.
 
Back to top
 
Dissapointed's Questions
 
Dissapointed has not submitted any questions.
 
Back to top
 
Dissapointed's Answers
 
Dissapointed has not submitted any answers.
 
Back to top