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Best Buy no longer allows in store exchange, device replaced with a refurbished device which no longer works. Now I have to return to the store, the policy that I purchased the device under should be honored. Now I will have to continue to get refurnished devices before I get one that works. I use to work for a cellular provider with a similar policy, you can get up to 3 different refurbished devices before you are given a new device that actually works.