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Sara
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- Review count2
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- First reviewFebruary 3, 2017
- Last reviewFebruary 3, 2017
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- Average rating2.5
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Sara's Reviews
Our professional installers will connect your new washer, install an anti-tip bracket, ensure it's leveled and test it for basic operation.
Customer Rating
1
Not Good
on February 3, 2017
Posted by: Sara
Verified Purchase:Yes
I purchased the washer dryer at the end of December, and scheduled delivery for January 23. The stacking kit was on back order from Bosch, and that was the earliest Best Buy said they could make the delivery. In the ensuing two weeks, Best Buy arbitrarily rescheduled my appointment twice, which required two,10-minute calls to correct. When I tried to contact the store, I was disconnected multiple times, and finally had to go through a different department just to reach a human being in the appliance department to try and correct the problem. I finally called Bosch myself, ordered the stacking kit, and it was delivered in three days - the same stacking kit that Best Buy said would take them six weeks. I rescheduled the delivery for the next Saturday, after seven more phone calls to the store - six of which ended in me being disconnected. When the delivery people arrived (they were on time and pleasant), they said they wouldn't completely install the washer and dryer because the electrical cord had to be changed and they said they were not qualified electricians. After several more calls to the Best Buy where I purchased the washer dryer, and several more disconnections, they re-scheduled someone to come out the following week. Although I told them I needed them to come out between noon and four, they would only schedule it between eight and noon, which required me to miss work. Once that person came (an hour past the time they said he'd be there - and with no courtesy call), the washer and dryer were installed witt no further issues. Everything is working fine now, and I really like the washer and dryer, but the amount of time I had to spend trying to fix Best Buy's mistakes and arbitrary delivery changes, in addition to the expedited shipping I paid Bosch, made this a less than positive experience. I'm not sure I would buy something from Best Buy again if I had to have it delivered.
My Best Buy number: 0964784947
My Best Buy number: 0964784947
Mobile Submission: True
No, I would not recommend this to a friend.
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1of 1voted this as helpful.
Bosch washer: Keep your clothing fresh and clean with this washer, which features 15 cycles, including a sanitation cycle and a SpeedPerfect option, to meet a variety of laundry needs. The EcoSilence motor ensures quiet, reliable operation.
Posted by: Sara
Verified Purchase:Yes
I purchased this washer / dryer based on excellent reviews in Consumer Reports. After reading the reports on Best Buy, I was concerned about the dryer; however, I decided to make the purchase because Best Buy had an open box set at a great price, and because the space I have for a washer dryer no longer fit a standard set. I have found the drying time to be significantly more than my old, standard-size dryer, but I didn't experience the same issues of my clothes not drying that other reviewer's mentioned . They are steamy when I take them out, but after about a minute, they seem to be fine. Both the washer and the dryer are compact, quiet, and have been a good purchase so far. I did have some significant issues with delivery and multiple random rescheduling of my appointment by Best Buy, which was incredibly annoying and time-consuming. The delivery fiasco nearly ruined the experience for me, but I do like the product so far.
My Best Buy number: 0964784947
My Best Buy number: 0964784947
Mobile Submission: True
I would recommend this to a friend!
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17of 21voted this as helpful.
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Sara's Answers
This Bosch WTZ20410 stacking kit allows you to place your 24" Bosch dryer on top of your 24" Bosch washer, conserving space and helping you maintain a neat, organized laundry room. The lightweight design helps make installation easy.
I am relocating my Bosch Vision washer and dryer set. I want them stacked. The manual tells me I need part #WTZ1601. I am having a hard time finding this specific part number at a reasonable price. Are all stacking kits for Bosch machines compatible?
This Bosch WTZ20410 stacking kit allows you to place your 24" Bosch dryer on top of your 24" Bosch washer, conserving space and helping you maintain a neat, organized laundry room. The lightweight design helps make installation easy.