Share Blizz's profile
Blizz
Blizz's stats
- Review count1
- Helpfulness votes43
- First reviewAugust 9, 2013
- Last reviewAugust 9, 2013
- Featured reviews0
- Average rating1
Reviews comments
- Review comment count0
- Helpfulness votes0
- First review commentNone
- Last review commentNone
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
- Answer count2
- Helpfulness votes0
- First answerAugust 9, 2013
- Last answerAugust 9, 2013
- Featured answers0
- Best answers0
Blizz's Reviews
Have your new security system, remote start and keyless entry installed neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs are MECP-certified, and their workmanship is warrantied for life. Additional materials fees apply; see below for more details.*
Posted by: Blizz
from Lexington, SC
Verified Purchase:Yes
A year or so back I had a Viper remote start/keyless entry/security placed in my vehicle by the geek squad. I took it to the local Best Buy here in Lexington, SC, It was a great experience. The guys were super friendly, knowledgeable, and did a wonderful job. I have never had a problem with the system.
I decided to get one put into my parents vehicle as a gift to them for their anniversary. It was scheduled about a week in advance. When we arrived to drop the vehicle off, the guy inside was helping another, and no problem there, you should at least acknowledge you have another customer. . This guy was beyond rude, annoyed that he had to install one, and mumbled so that you could barely could tell what he was saying. HE DID NOT LIKE THE FACT THE HE HAD WORK TO DO. It's a 4-5 hr job at the most. At six hours I called and asked if the car was done. He said NO....no other words....so then I asked if he knew when it would be ready....again....NO. Finally at the 9 hr mark he called me back. He asked if it was me and I said yes....then nothing. I finally said is it ready? He said there was a problem and it wouldn't work in the car. I was like it took you 9 hrs to figure that out??!! This guy was just plain nasty and obviously had no education, and no experience on how to treat customers. I called the manager who basically defended him, but apologized. I was sure to let him know when we picked up the car, about the geek squad's attitude. I've always shopped at Best Buy, but after this incident, will no longer go there. Too bad the guys that installed the starter in my car, were no longer there. They likely left due to their new coworker or so called manager. As a foot note, I found another auto shop here in town that did install it. .....and it went flawlessly!!! My friends at Best Buy just flat out lied.
I decided to get one put into my parents vehicle as a gift to them for their anniversary. It was scheduled about a week in advance. When we arrived to drop the vehicle off, the guy inside was helping another, and no problem there, you should at least acknowledge you have another customer. . This guy was beyond rude, annoyed that he had to install one, and mumbled so that you could barely could tell what he was saying. HE DID NOT LIKE THE FACT THE HE HAD WORK TO DO. It's a 4-5 hr job at the most. At six hours I called and asked if the car was done. He said NO....no other words....so then I asked if he knew when it would be ready....again....NO. Finally at the 9 hr mark he called me back. He asked if it was me and I said yes....then nothing. I finally said is it ready? He said there was a problem and it wouldn't work in the car. I was like it took you 9 hrs to figure that out??!! This guy was just plain nasty and obviously had no education, and no experience on how to treat customers. I called the manager who basically defended him, but apologized. I was sure to let him know when we picked up the car, about the geek squad's attitude. I've always shopped at Best Buy, but after this incident, will no longer go there. Too bad the guys that installed the starter in my car, were no longer there. They likely left due to their new coworker or so called manager. As a foot note, I found another auto shop here in town that did install it. .....and it went flawlessly!!! My friends at Best Buy just flat out lied.
What's great about it: nothing
What's not so great: Everything
No, I would not recommend this to a friend.
Share this review:
+42points
43of 44voted this as helpful.
Blizz's Review Comments
Blizz has not submitted comments on any reviews.
Blizz's Questions
Blizz has not submitted any questions.
Blizz's Answers
Remote start installation
Will best buy install a Viper remote start I purchased somewhere else?
yes
10 years, 8 months ago
by
Blizz
Lexington, SC
would you install an alarm that wasnt bought there?
I had a remote starter/security system purchased on Amazon, placed in my car there. Everything went great. When I returned a year later to have one put in my parents car, the experience was horrible, and after 9hrs of wait, still not installed.
So check locally to find if anyone else has dealt the geek squad there before. If they have the right guys working there that day....should be fine.
So check locally to find if anyone else has dealt the geek squad there before. If they have the right guys working there that day....should be fine.
10 years, 8 months ago
by
Blizz
Lexington, SC