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- First answerFebruary 16, 2016
- Last answerMay 1, 2024
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Give your home entertainment system a cinematic upgrade with the STR-DH790 7.2ch AV receiver. Experience the same all-encompassing surround sound you get in movie theaters at home with Dolby Atmos and DTS:X support. eARC1, 2 lets you enjoy these latest audio formats with one-cable HDMI connection from your compatible TV. Plus, superior picture quality to match with 4K HDR pass-through.
I have two Altec Lansing 8 ohm speakers that are rated up to 120 watts max. Will this receiver be compatible with them and enough power to drive them as a part of a surround sound system?
HI ReceiverQ, Thanks for your inquiry. Yes, it can drive an 8-ohm speaker. The STRDH790 will drive speakers with a nominal impedance of 6 ohms to 16 ohms.
Give your home entertainment system a cinematic upgrade. The powerful 7.2 channel receiver supports the latest three-dimensional surround sound audio formats including Dolby Atmos and DTS: x, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and Dolby Vision, that’ll transform your viewing experiences, you’ll enjoy an immersive theater-like experience in the comfort of your own home.
Regards,
Erin
Give your home entertainment system a cinematic upgrade. The powerful 7.2 channel receiver supports the latest three-dimensional surround sound audio formats including Dolby Atmos and DTS: x, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and Dolby Vision, that’ll transform your viewing experiences, you’ll enjoy an immersive theater-like experience in the comfort of your own home.
Regards,
Erin
3 days ago
by
SonyListens
Transform your space into a party with powerful bass, 360° party lights, and a wireless mic for karaoke. Press the ULT button for a bass boost to set the ultimate vibe. Seamlessly connect to your TV for an enhanced audio experience with your favorite shows and movies.
How long does the battery last?
Hi Luis,
Thank you for the inquiry! The battery life of the speaker is approx. 25 hours*
NOTE: The actual battery life may differ from the listed time due to the surrounding temperature and usage conditions, and the type and manufacturer of the batteries.
Transform your space into a party with powerful bass, 360° party lights, and a wireless mic for karaoke. Press the ULT button for a bass boost to set the ultimate vibe. Seamlessly connect to your TV for an enhanced audio experience with your favorite shows and movies.
-David
Thank you for the inquiry! The battery life of the speaker is approx. 25 hours*
NOTE: The actual battery life may differ from the listed time due to the surrounding temperature and usage conditions, and the type and manufacturer of the batteries.
Transform your space into a party with powerful bass, 360° party lights, and a wireless mic for karaoke. Press the ULT button for a bass boost to set the ultimate vibe. Seamlessly connect to your TV for an enhanced audio experience with your favorite shows and movies.
-David
3 days ago
by
SonyListens
Sony Alpha 7C – small and light Full Frame Compact Mirrorless Interchangeable Lens Camera with 24.2MP backside illuminated sensor, 4K video, side flip-out LCD and 5-axis in-body image stabilization
does the camera have a battery charger? Charles
Hi ,
Sony commitment to customer satisfaction is our top priority.
The camera does come with an AC adaptor and a USB type-c cable that you can you to charge the battery while inside the camera.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 4-27-2024
Sony Social Support
Sony commitment to customer satisfaction is our top priority.
The camera does come with an AC adaptor and a USB type-c cable that you can you to charge the battery while inside the camera.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 4-27-2024
Sony Social Support
4 days ago
by
SonyListens
Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies.
I wear hearing aids that are connected to my Samsung PHONE via Bluetooth. Can I connect these headphones to my Samsung TABLET via USB-C to USB-C?
Hi FishMN,
Thank you very much for your interest in Sony's WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies!
Regarding your question, unfortunately, no. These headphones only connect to an audio device that supports Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless headphones connection or wired connection using its supplied 3.5mm headphone cable. Please check with your device manufacturers' information to confirm the compatibility.
Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.
I hope this helps!
Best regards,
Romeo
Thank you very much for your interest in Sony's WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies!
Regarding your question, unfortunately, no. These headphones only connect to an audio device that supports Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless headphones connection or wired connection using its supplied 3.5mm headphone cable. Please check with your device manufacturers' information to confirm the compatibility.
Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.
I hope this helps!
Best regards,
Romeo
5 days ago
by
SonyListens
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists.
With the Sony earbuds that I just purchased do I need to have a Google account in order to hook them up to my iPhone
Hi Waldo,
Congratulations on your new WF1000XM5! regarding your question, no, Google account is not necessary to connect these earbuds to your iPhone. Follow the steps below to connect the WF1000XM5 to your iPhone:
• The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
• Before starting the operation, make sure of the following:
- The iPhone is placed within 1 m (3.2 ft) of the headset.
- The headset is charged sufficiently.
1. Enter pairing mode on this headset.
• When you pair the headset with a device for the first time after purchase or after initializing the headset (when there is no pairing information on the headset)
- Lay the headset units on their sides and remove both headset units from the charging case.
- The headset turns on automatically.
- The headset enters pairing mode automatically.
- When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
2. Unlock the screen of the iPhone if it is locked.
3. Find the headset on the iPhone.
- Select [Settings].
- Touch [Bluetooth].
- Touch the switch to turn on the Bluetooth function.
- Touch [WF-1000XM5].
- The headset and iPhone are paired and connected with each other.
Note:
• When the headset is placed in the charging case, the indicator (blue) on the charging case flashes 10 times.
• When you are wearing the headset, you will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing.
For more details about Bluetooth pairing and connecting with an iPhone, please visit the Help Guide (can be found in Sony's support website) of the WF1000XM5.
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more information or technical assistance, don't hesitate to contact us by following the steps below:
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
Congratulations on your new WF1000XM5! regarding your question, no, Google account is not necessary to connect these earbuds to your iPhone. Follow the steps below to connect the WF1000XM5 to your iPhone:
• The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
• Before starting the operation, make sure of the following:
- The iPhone is placed within 1 m (3.2 ft) of the headset.
- The headset is charged sufficiently.
1. Enter pairing mode on this headset.
• When you pair the headset with a device for the first time after purchase or after initializing the headset (when there is no pairing information on the headset)
- Lay the headset units on their sides and remove both headset units from the charging case.
- The headset turns on automatically.
- The headset enters pairing mode automatically.
- When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
2. Unlock the screen of the iPhone if it is locked.
3. Find the headset on the iPhone.
- Select [Settings].
- Touch [Bluetooth].
- Touch the switch to turn on the Bluetooth function.
- Touch [WF-1000XM5].
- The headset and iPhone are paired and connected with each other.
Note:
• When the headset is placed in the charging case, the indicator (blue) on the charging case flashes 10 times.
• When you are wearing the headset, you will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing.
For more details about Bluetooth pairing and connecting with an iPhone, please visit the Help Guide (can be found in Sony's support website) of the WF1000XM5.
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more information or technical assistance, don't hesitate to contact us by following the steps below:
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
5 days ago
by
SonyListens
Enjoy a smart Google TV experience equipped with the picture processing power to make everything you watch feel so real. Advanced image processing from the 4K HDR Processor X1 and TRILUMINOS PRO gives details and color a boost for picture that feels natural and immersive.
On apps streaming from the tv why r options for picture options greyed out ie wide , full , normal on tv screen ?
Hi Tnice,
Thanks for your inquiry. We understand you would like to know why Wide Mode settings to adjust how the video displays on the TV screen are disabled or greyed out. This may occur on your Google TV due to the following:
• If you stream an app and then press the WIDE button (if available) or select WIDE mode when you scroll down to Screen settings, the TV displays Feature not available.
• This is normal operation.
• Change the aspect ratio on the app's settings.
• Most applications don't have an option to adjust aspect ratio.
• Make sure to check for available app updates.
If watching programming from a connected cable or satellite set-top box, you may need to configure the aspect ratio output in the set-top box menu. Aspect ratio (aka TV Type) settings are typically found under Settings, Options, Preferences, TV Option, or another similarly-named location in a set-top box menu.
We do have good information that covers black bars appear on the top, bottom, and sides of the TV picture on our Sony Support website. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct link, email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on ”Electronics Product Support” > click on "TV & Projectors" and from there you'll see different ways to reach us.
Regards,
Jess
Thanks for your inquiry. We understand you would like to know why Wide Mode settings to adjust how the video displays on the TV screen are disabled or greyed out. This may occur on your Google TV due to the following:
• If you stream an app and then press the WIDE button (if available) or select WIDE mode when you scroll down to Screen settings, the TV displays Feature not available.
• This is normal operation.
• Change the aspect ratio on the app's settings.
• Most applications don't have an option to adjust aspect ratio.
• Make sure to check for available app updates.
If watching programming from a connected cable or satellite set-top box, you may need to configure the aspect ratio output in the set-top box menu. Aspect ratio (aka TV Type) settings are typically found under Settings, Options, Preferences, TV Option, or another similarly-named location in a set-top box menu.
We do have good information that covers black bars appear on the top, bottom, and sides of the TV picture on our Sony Support website. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct link, email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on ”Electronics Product Support” > click on "TV & Projectors" and from there you'll see different ways to reach us.
Regards,
Jess
5 days ago
by
SonyListens
Power up your home theater system with the booming bass of the SA-SW5 wireless subwoofer, designed to pair seamlessly with your HT-A9/A7000/A5000/A3000 Soundbar to deliver an immersive cinematic experience.
Hi I purchased the sub and have tried several times to connect it. Whether it be through auto or manual connection. I reset my a7000 sound bar. Unplugged the sub and still doesn’t connect. It only blinks green a couple times then flashes red everytime.
Hi Jaz,
Thanks for reaching out to us with your concern. We're sorry to learn the SA-SW5 subwoofer doesn't connect properly to your HT-A7000 and the led turns red. Follow these instructions if you encounter an issue with the wireless connection:
• If the power indicator on the subwoofer flashes slowly in green or lights in red, try the following.
– Move the subwoofer to a location near a compatible model so that the power indicator on the subwoofer lights in green.
– If you cannot connect the subwoofer to a compatible model automatically for any other reason, follow the steps under “Performing a Manual Connection” on the link below to connect the subwoofer to the soundbar.
https://www.sony.com/electronics/support/res/manuals/5027/aa710cdb5564fe8698e2f31b7345374e/50273456M.pdf
– Check the wireless connection status. It may be improved by setting [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [Wireless Playback Quality] to [Connection].
• If the power indicator on the subwoofer flashes in red, press (power) of the subwoofer to turn off the power and check whether the ventilation holes of the subwoofer is blocked or not.
• Set [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
A separate article is available if no sound comes out of the subwoofer as well as some steps to improve the wireless connection between the soundbar and the subwoofer on the this link here: https://www.sony.com/electronics/support/articles/00184821
If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
Thanks for reaching out to us with your concern. We're sorry to learn the SA-SW5 subwoofer doesn't connect properly to your HT-A7000 and the led turns red. Follow these instructions if you encounter an issue with the wireless connection:
• If the power indicator on the subwoofer flashes slowly in green or lights in red, try the following.
– Move the subwoofer to a location near a compatible model so that the power indicator on the subwoofer lights in green.
– If you cannot connect the subwoofer to a compatible model automatically for any other reason, follow the steps under “Performing a Manual Connection” on the link below to connect the subwoofer to the soundbar.
https://www.sony.com/electronics/support/res/manuals/5027/aa710cdb5564fe8698e2f31b7345374e/50273456M.pdf
– Check the wireless connection status. It may be improved by setting [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [Wireless Playback Quality] to [Connection].
• If the power indicator on the subwoofer flashes in red, press (power) of the subwoofer to turn off the power and check whether the ventilation holes of the subwoofer is blocked or not.
• Set [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
A separate article is available if no sound comes out of the subwoofer as well as some steps to improve the wireless connection between the soundbar and the subwoofer on the this link here: https://www.sony.com/electronics/support/articles/00184821
If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
5 days ago
by
SonyListens
Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps.
Does it have a setting to adjust the soap opera effect?
Hi soapopera, thanks for your question. Yes, you can adjust the Motionflow or CineMotion which is basically the soap opera effect on this X77L TV. To do this, press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Picture] — [Motion].
Motionflow - Refines moving images. Increases the number of image frames to display videos smoothly.
CineMotion - Optimizes picture quality based on video content, such as movies and computer graphics. Smoothly reproduces the motion of filmed images (images recorded at 24 frames per second) such as movies.
With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. ~Earl
Motionflow - Refines moving images. Increases the number of image frames to display videos smoothly.
CineMotion - Optimizes picture quality based on video content, such as movies and computer graphics. Smoothly reproduces the motion of filmed images (images recorded at 24 frames per second) such as movies.
With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. ~Earl
5 days ago
by
SonyListens
Exceptional OLED picture and rich sound in perfect harmony, powered by the intelligent Cognitive Processor XR™. Billions of accurate colors and pure black make everything you watch and play come to life with natural hues and shades. Acoustic Surface Audio+™ turns the entire screen into a multi-channel speaker that follows the action on screen for a truly immersive viewing experience.
Is the Digital Audio Output always active? I would like to use it to connect a wireless headphone transmitter and want to know if I will still be able to use the built in speakers. A Bluetooth audio connection disables the speakers.
Hi Filmsmith, Thank you so much for your inquiry! The Digital Audio Out of the TV can be used simultaneously with the TV speakers to get both audio from a wireless headphones with a transmitter connected to the Digital Optical and TV speakers. For more information on this feature including the Bluetooth audio, please check out our article link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80l/articles/00201347
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
5 days ago
by
SonyListens
Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps.
I am considering returning this TV. I love picture however the Apps I have always freeze the circle thing is active more than I like I have my fire stick and prefer using that from a previous TV. My WiFi constant drops
Hi Fit448, We're sorry to hear that you are not impressed with your new Sony TV. This is definitely not what we wanted you to experience. Kindly check the following link : https://www.sony.com/electronics/support/articles/00141896 There are steps that you can perform to resolve the issue.
For optimum performance, make sure that the software version of the TV is up-to-date.
When using Wi-Fi®, the distance of the router to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in-between them. Other wireless devices such Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength.
A connection issue with your modem/router is often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.
-Unplug the power to your modem/router and wait about 60 seconds.
-Reconnect the power to your modem/router and make sure it's turned on.
-Wait until the device is finished making it's connection to the internet and your network.
-Check your network status.
Performing a power reset on the TV may also help resolve the issue:
-Turn off the TV.
-Unplug the television power cord from the electrical outlet.
-Let the television remain without power for 2 minutes.
-Plug the power cord back into the electrical outlet.
Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Regards, -Craig
For optimum performance, make sure that the software version of the TV is up-to-date.
When using Wi-Fi®, the distance of the router to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in-between them. Other wireless devices such Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength.
A connection issue with your modem/router is often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.
-Unplug the power to your modem/router and wait about 60 seconds.
-Reconnect the power to your modem/router and make sure it's turned on.
-Wait until the device is finished making it's connection to the internet and your network.
-Check your network status.
Performing a power reset on the TV may also help resolve the issue:
-Turn off the TV.
-Unplug the television power cord from the electrical outlet.
-Let the television remain without power for 2 minutes.
-Plug the power cord back into the electrical outlet.
Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Regards, -Craig
5 days ago
by
SonyListens