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April 27, 2016
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April 27, 2016
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Unhappy's Reviews

Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel

Bring style and innovation to your kitchen. This Samsung electric range lets you cook two dishes at different temperatures simultaneously to speed up the cooking process. Plus, the steam clean system takes care of grease, oil, and stuck-on food.

My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Customer Rating

Horrible Product and Horibble Customer Service

on April 27, 2016

Posted by: Unhappy

I have a cake business and I have been trying to bake cakes in the Samsung Freestanding Flex Duo Electric Range with Dual Door. I have had it looked at, I have had it calibrated, I had to throw 8 cakes in 1 week. The single oven is great however the double oven is not. The top oven comes in 40 degrees too low and the bottom comes in 30 degrees to high. This is just with a few different degree scenarios with 350 and 425 degrees. I cannot use both ovens at the same time. I bought this oven for the double ovens specifically. I have talked to customer support and said that this is just the way it is made and the insert is not able to keep the temperatures different. This is unacceptable. This is not a double oven and consumers should know that they can not use the double ovens. Even the technicians say that it cannot be fixed and it is the product. Samsung will not give me money back and told me to deal with it. This is unacceptable and I am losing income daily due to this situation. Very unhappy customer. We used to love Samsung, every appliance and electronic in our household are Samsung.

My Best Buy number: 1036655110

No, I would not recommend this to a friend.

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