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PhillyFlyer
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- Review count1
- Helpfulness votes23
- First reviewApril 2, 2012
- Last reviewApril 2, 2012
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- Average rating1
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PhillyFlyer's Reviews
Prepare meals and snacks easily with this 2.0 cu. ft. microwave that features 1100 watts of cooking power, 11 power levels and 10 sensor touch options so you can boil, reheat and defrost at the touch of a button.
Customer Rating
1
Died young, and Electrolux product support is bad
on April 2, 2012
Posted by: PhillyFlyer
from Philadelphia, pa
Bought an Electrolux over the range microwave 2 years ago at a cost of $800. It is their "Flagship" Wave Touch model, and almost 2 years to the day after I bought it the Wave Touch panel died. It was 1 year out of warranty, so I contacted Electrolux to locate a certified repair facility. The repairman said that it could be 1 of 3 different problems and the only way to be sure was to test replacement parts. Unfortunately, Electrolux will not allow the return of ANY part, even if it isn't the right one. Long story short, I could potentially spend $444 in parts and up to 6 hours of labor to fix this thing, which I obviously won't do. I contacted Electrolux to speak to a customer service supervisor and was told I would be contacted. As yet, I have not, and I'm not holding my breath. The people at Electrolux actually seemed pleased that the microwave survived the warranty period of one year! Beware - Electrolux is no longer the company that built the stuff your parents and grandparents had for years. It's stylish, but very expensive, of poor quality, and comes with no worthwhile customer or product support.
What's great about it: Nice Looking
What's not so great: Poor quality, poor product support, and very expensive
No, I would not recommend this to a friend.
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