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    February 17, 2009
  • Last review
    February 17, 2009
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Sanus - Full-Motion TV Wall Mount for Most 13" - 39" Flat-Panel TVs - Extends 15" - Black
Sanus - Full-Motion TV Wall Mount for Most 13" - 39" Flat-Panel TVs - Extends 15" - Black
Only at Best BuyEasily attach your 13" - 39" flat-panel TV to a wall using this Sanus MF215-B1 full-motion mount that swivels left and right, tilts up to 15° and extends up to 15" to help you achieve a comfortable view.
 
Customer Rating
1 out of 5
1
Poor instructions and Support
on February 17, 2009
Posted by: JimMcL
from Chicago
My Wife and I bought this mount to hang our 32" Phillips TV which weighs 27lbs - so well within the claimed limits of the unit. The instructions are very poor - minimal English and you are left hunting for the right screws, washers, spacers. The toggle bolts worked well in securing the unit to the wall. When we got the tv up on the unit - the tilt part of the mount wouldn't work despite the control for the tilting mechanism being tightened as much as we could humanly manage.
So maybe we had something wrong - let's check in with them - no phone number on the instructions - check the box. Ok they are based in Minneapolis - with a 1 888 number. We call it - the messages are in Spanish - I call back 5 times selecting each option and finally get technical support - leave a message. The other 4 extensions answered in English - voicemail. I have heard nothing. Checked the Sanus website nothing. It left us with the feeling - you have bought it now we don't care
What's great about it: Nothing
What's not so great: Instructuions and support
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Durability
2 out of 5
2
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19of 29voted this as helpful.
 
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