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June 23, 2014
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June 23, 2014
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FitbaFan's Reviews

HP - LaserJet Pro MFP M177fw Wireless Color All-in-One Laser Printer - Black

Print vibrant images with this HP LaserJet Pro MFP M177fw color multifunction printer that features up to 2400 dpi resolution for clarity and detail. Built-in Wi-Fi enables wireless printing from your Apple® AirPrint- or HP ePrint-enabled device.

Customer Rating

Great Machine for About a Month When It Broke

on June 23, 2014

Posted by: FitbaFan

from Connecticut

I bought this machine for my home office and for about a month it was fantastic - it did everything as it should, the copies were done quickly, colors sharp, scanner good. Then out of nowhere I got the message "Scanner Error 22" after which the machine would power up, then this message would appear and it would do nothing. This is when things go downhill fast. The HP service is the worst imaginable. The only online service is a PAY FOR service, there is no free online assistance other than a forum in which unofficial and customer questions and answers are posted. It was on the forum that I discovered "Scanner Error 22" to be a common problem for which there is no soluation currently. Eventually I found a number for FREE PHONE assistance. After over 2 hours on the phone (not including the time I was just disconnected after beginning a call) a hardware problem was diagnosed and it was agreed to send me a new machine, BUT in order to not wait up to 3 WEEKS for the replacement I had to pay $17 for expedited shipping to get it within 3 working days. I did just receive the new printer, set it up, and it seems to work. I expect it to break again soon and at that point I will not endure the HP customer service, but will recycle it and buy one from a different company. Under no circumstances would I recommend that anyone ever purchase this machine.

What's great about it: Colors, fast.

What's not so great: Completely Unreliable.

No, I would not recommend this to a friend.

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