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    April 25, 2016
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    April 25, 2016
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Macy's Reviews
 
LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
LG TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer: This LG front-loading washer features an energy-efficient ColdWash cycle, steam cleaning for tackling tough dirt, and TurboWash technology to get loads done fast.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
 
Customer Rating
1 out of 5
1
Leaking washer, poor customer service
on April 25, 2016
Posted by: Macy
This washer has been leaking since day one and is still leaking to this day. I did not realize it was leaking until 9 months after purchase when i started smelling a moldy odor in my laundry room. I moved out the wasing machine to find damaged floors and mold. After much research I I have now learned that LG machines are known for leaking out the air vent intermittently during the spin cycle. It leaks just enough that it doesnt run out the front and you never know it is leaking. Just do a search for LG vent leak and you will find many upset customers.
According to LG I need to use less soap. I use 2 tablespoons of HE tide detergent. This is well below the recommended amount the washer itself says to use. I went to best buy immediately after finding the leak and they told me to go to LG and nothing they could do. Going to LG is a waste of time as you just get someone reading from a script telling you to use less soap. I have had 2 repairmen out and both have told me it is a known problem with LG machines and they could not fix the problem. No washing machine should leak out of the air vent when using 2 tablespoons of soap. I have now had th machine for over a year and LG refuses to do anything with it. I have a towel stuffed behind the washer to catch the leak. I will never buy LG again and my trust in Best Buy is severly shaken.
My Best Buy number: 0527510853
No, I would not recommend this to a friend.
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