Dyson warranty service through Best Buy changed a few months ago. If I remember correctly:
- Products under only MFG warranty: go to Dyson directly.
- Products with Black Tie Protection but still within MFG warranty. Best Buy will exchange product if item is defective (does not include consumables like belts, or clogs).
- Products with Black Tie Protection outside MFG warranty: Best Buy will service via their service centers.