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- Review count2
- Helpfulness votes91
- First reviewNovember 12, 2010
- Last reviewJune 6, 2016
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- Average rating3
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MacUser123's Reviews
KitchenAid 25.8 Cu. Ft. Refrigerator: With 5 doors, including 2 external drawers, this refrigerator offers customized temperature control to promote long-lasting freshness. Adjustable shelves and a 3-tier freezer drawer keep items organized.
Customer Rating
1
Horribly disappointed at every step
on June 6, 2016
Posted by: MacUser123
from Texas
The Fridge:
We were so excited for this fridge to be delivered. It is simply a beautiful piece of equipment looking at the store model.
We were so excited for this fridge to be delivered. It is simply a beautiful piece of equipment looking at the store model.
The fridge we received however was a picture of horribly quality assurance procedures and sub-standard materials being used. Definitely disappointed in the craftsmanship of this pricey fridge.
1. The doors of the fridge look like they were filled with too much insulation and never finished. (Picture attached) There is a gap in spots on the top of each door where you can see that the doors just aren't finished.
2. The middle drawer in freezer is cracked and when it opens and closes makes a horrible screeching sound.
3. There is scratches all over the plastic covers that go over the small area inside the fridge.
4. Random places inside the fridge you can see insulation coming out of the seams
5. Tiny dent on door (This could have happened in delivery however)
6. This fridge is loud! There is a series of hums, rattles, whirls and squeaks. Most that are listed in the manual as "normal and expected".
7. The crushed ice feature is horribly lacking. It is slow and seizes up after a few pieces of ice. You then have to dispense whole ice to correct it and start again for the same thing to happen.
2. The middle drawer in freezer is cracked and when it opens and closes makes a horrible screeching sound.
3. There is scratches all over the plastic covers that go over the small area inside the fridge.
4. Random places inside the fridge you can see insulation coming out of the seams
5. Tiny dent on door (This could have happened in delivery however)
6. This fridge is loud! There is a series of hums, rattles, whirls and squeaks. Most that are listed in the manual as "normal and expected".
7. The crushed ice feature is horribly lacking. It is slow and seizes up after a few pieces of ice. You then have to dispense whole ice to correct it and start again for the same thing to happen.
The delivery process:
I didn't base my rating off of this portion but I felt it worth sharing.
1. A 12 hour window for delivery is horrendous to try to plan around. Our first appointment on Tuesday we weren't notified until 9:40PM on Monday night that someone would be out between 5-7PM on the delivery day.
2. They waited until 4:45PM on our delivery date to tell us they couldn't deliver on that day because it had rained. They said we would be added to the schedule on Wednesday and called with a new time.
3. On Wednesday we found out we were never rescheduled and now had to wait until Friday for someone to come out.
4. On Friday we got a call and was told they would be there between 10-10:30AM with our fridge.
5. At 1:47PM they showed up. They damaged our door jam on both sides. One with the fridge coming in and one side from the delivery person removing the bolt in the door to take it off the hinges. They told of us neither of these damaged areas and we found them right after they left.
I didn't base my rating off of this portion but I felt it worth sharing.
1. A 12 hour window for delivery is horrendous to try to plan around. Our first appointment on Tuesday we weren't notified until 9:40PM on Monday night that someone would be out between 5-7PM on the delivery day.
2. They waited until 4:45PM on our delivery date to tell us they couldn't deliver on that day because it had rained. They said we would be added to the schedule on Wednesday and called with a new time.
3. On Wednesday we found out we were never rescheduled and now had to wait until Friday for someone to come out.
4. On Friday we got a call and was told they would be there between 10-10:30AM with our fridge.
5. At 1:47PM they showed up. They damaged our door jam on both sides. One with the fridge coming in and one side from the delivery person removing the bolt in the door to take it off the hinges. They told of us neither of these damaged areas and we found them right after they left.
The resolution:
Best Buy cannot deliver a replacement fridge for 3 1/2 weeks now. We had this option or be compensated to take the damaged one. The more we thought about it, the more we realized that the replacement fridge would likely have the same quality issues and will be cancelling our order today and asking for them to come and take this one back. Will start the process again to find a well-made, function filled fridge.
Best Buy cannot deliver a replacement fridge for 3 1/2 weeks now. We had this option or be compensated to take the damaged one. The more we thought about it, the more we realized that the replacement fridge would likely have the same quality issues and will be cancelling our order today and asking for them to come and take this one back. Will start the process again to find a well-made, function filled fridge.
One good note was the salesperson who while all of this was out of his control was kind and understanding and really tried to do everything they could to find us a resolution.
My Best Buy number: 0951885466
No, I would not recommend this to a friend.
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+68points
84of 100voted this as helpful.
Learn more about Kinect for Xbox 360. (Flash demo) Have you ever wanted to play video games, but feel intimidated by the number of buttons that populate the controller? Kinect delivers an exciting new way to play video games, and the only controller you need — is you. Kinect gets everyone in the room off the couch and right into the excitement of the game, laughing, cheering and moving together. See a ball on screen? Wind back and give it a kick. Revolutionary technology includes body recognition that captures your body movements and mirrors your motions in the game, making you the controller. Prepare to experience gaming like never before with the Kinect for Xbox 360. Innovative full-body tracking technology allows your movements to be captured and reflected on-screen. Kinect lets you compete in exciting sporting events in a track-and-field arena, paddle down roaring rapids, pet adorable lions and tigers, unleash your smooth driving skills on fast courses or show off your slick dance moves — all in the comfort of your living room. Control your Xbox 360 with a wave of the hand or a simple gesture and easily connect with friends and family for video chats, online gameplay and more. Kinect is fully compatible with all Xbox 360 models, and the easy-to-use controls make it simple to get off the couch and get into the game.
Customer Rating
5
Great product
on November 12, 2010
Posted by: MacUser123
from Texas
This is a wonderful product. I have the Wii system and have found this system to be much more enjoyable. We have tried several of the games and have really had a fun time with it. There is a small learning curve, but once we re-calibrated the system it worked perfect. I would easily suggest this to others.
What's great about it: Fun to use, Easy to set up,
What's not so great: A little costly
I would recommend this to a friend!
Design
5
Durability
4
Comfort
5
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+7points
7of 7voted this as helpful.
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