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  • Review count
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  • First review
    August 25, 2014
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    August 25, 2014
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    June 28, 2015
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logan8246's Reviews
 
Sometimes it seems that work around the home is never finished. And with so many exciting options for fresh designs, energy-saving improvements, stunning paint colors and awe-inspiring landscapes, why would you ever want it to be? Play with your rooms and outdoor spaces that need a little fine-tuning — or complete re-doing — without throwing away money on failed experiments or expensive designers. Explore your options from the comfort of your own home and with the ease of intuitive technology with Home & Landscaping Platinum Suite Version 3. Design your dream home with the help of How-To video tips, or import digital photos of your current home's bathrooms, kitchens, decks and more to check out the potential impact of a new look. From paints to plumbing, cabinets to countertops, this complete suite is your one-stop shop for a smart, efficient home makeover.Hundreds of 3D-rendered furnishings, appliances, lighting fixtures and more get you started quickly on your quest to create the custom space of your dreams. Create an entire dream home from scratch and get right down to the nitty-gritty details with window styles, cabinets, lighting and more. Find out what kind of impact new paint and materials will have on your home in an easy-to-use, drag-and-drop interface. Want to test out the latest, most popular brand-name paints and materials? Simply import digital photos and choose from a variety of options to see what looks best in your own space. The program's incredible photorealistic 3D technology lets you conduct a virtual walkaround to view the full impact of your choices. And when it comes to saving on utility bills and conserving natural resources, Home & Landscaping Platinum Suite has you covered, with tips and tools for making your next project a green one.
 
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Customer Rating
1 out of 5
1
Extremely Poor Customer Service
on August 25, 2014
Posted by: logan8246
from wills point, tx
Box states there are 1000s of home plans included. Website states there are 10,000 home plans included. I have searched the help file and throughout the program trying to access these supposed plans. Maybe i am just overlooking it, but i dont know. I did find one example that said you could access them through the home builder wizard, but mine is called house builder wizard, an option for existing plans was not available.
so...
I went to HGTV website and tried the live chat, once connected and asked what they could do for me, i asked how to access these plans and waited about 5 minutes with no response.
so...
I called them at the phone number they had listed and selected the "talk to a tech support" option, which, instead of connecting me to tech support, sends me to one of 3 different software vendors websites.
(turns out, HGTV really has no way of contacting them at all through this website....nice (sarcasm))
so...
went to nova development website and if you want to talk to tech support, well, it will cost you $9.99 for one call, or $19.99 for three calls. What?????
so...
I try live chat through them. Live chat box pops, tells you to hold on, but doesnt give you an idea where you are at in the que, so after about 8 minutes, someone comes online. I ask my question, and wait another 4 minutes for them to respond.
Guess what the answer was..."you will have to call the help desk.
so...
i leave them some feedback and then go back to HGTV to try and call them and leave them some feedback, i select buy a product option, which then makes you select one of three developers. No way to contact HGTV i appears.
I honestly found both homestyler.com (although, use the home builder and not the new beta floor plan module, I am unable to get saved plans to reload in that one) and floorplanner.com easier and more intuitive to use. I imagine if you took the time to learn the product it might be nice, although the 3d grahics i looked at when i loaded one of the sample plans, did not look anything like the picture quality graphics i saw on the box.
BOTTOM LINE....
...Most of the program seemed dated, especially the kitchen wizard which didnt have an island stove or sink option.
...expect no free technical support
...just didnt seem very intuitive
...cant really say much more about the program, since i really didnt take the time needed to learn it. got to upset about everything above, so i will be returning it and just sticking with one of the free options.
....
My Best Buy number: 0539745892
What's great about it: Book Manual included with price
What's not so great: Horrible customer service , not very intuitive
No, I would not recommend this to a friend.
Ease of Use
2 out of 5
2
+10points
12of 14voted this as helpful.
 
logan8246's Review Comments
 
Westinghouse DWM48F1Y1 LED HDTV: This Westinghouse TV features a 1080p display and noise reduction technology for stunning detail and clarity. Preset color temperature controls let you customize the hues of your TV to ensure a satisfying viewing experience.
 
Overall2 out of 52 out of 5
Cannot find any HD channels
By Bigbuyer
Since this is a HD TV, I expect it can support all HD channels. But when I scanned the cable, only non-HD channels showed, while all HD channels were not show. Anyone know why?
Customer Avatar
logan8246
wills point, tx
June 28, 2015
check your resolution settings, maybe you don't have it set for hd.
0points
0of 0voted this comment as helpful.
 
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