Share Al44's profile
Al44
Al44's stats
- Review count1
- Helpfulness votes35
- First reviewJanuary 5, 2011
- Last reviewJanuary 5, 2011
- Featured reviews0
- Average rating1
Reviews comments
- Review comment count0
- Helpfulness votes0
- First review commentNone
- Last review commentNone
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
Answers
- Answer count0
- Helpfulness votes0
- First answerNone
- Last answerNone
- Featured answers0
- Best answers0
Al44's Reviews
Easily make up to 12 cups of coffee with this classic percolator that features a stay-cool bottom for safe placement on most surfaces without burning. The detachable cord allows you to carry the percolator to another room to serve coffee.
Posted by: Al44
from Maine
I purchased this product 5 months ago and it lasted about a month before it quit working after making a morning pot of coffee. I tried it again the next morning just in case, but it was dead.
I contacted Cuisinart customer service and was pleased to have a person answer the phone. I told her my troubles and she deduced that I had a defective cord which she said would replace and would be sent to me in 10-12 days. I didn't care for the length of time, but kept it to myself. 3 weeks later the cord arrived and it didn't fix the problem, so I called back and was asked to send the coffee pot back with a check for $20.00 to ship the new percolator to me. This time I stood up for myself and requested that they send me the percolator and when I received it I would pay to send the broken one back. She agreed and said it would be mailed out in 10-12 days. It never arrived!
I was however, emailed a customer service satisfaction survey in the last week of December, which I filled out and sent back with a check mark in the box requesting that customer service contact me. A week or more later, I have yet to receive a call.
Never have I seen a company so unconcerned with a dissatisfied customer! Their product and customer service are on par with each other...very poor!
I contacted Cuisinart customer service and was pleased to have a person answer the phone. I told her my troubles and she deduced that I had a defective cord which she said would replace and would be sent to me in 10-12 days. I didn't care for the length of time, but kept it to myself. 3 weeks later the cord arrived and it didn't fix the problem, so I called back and was asked to send the coffee pot back with a check for $20.00 to ship the new percolator to me. This time I stood up for myself and requested that they send me the percolator and when I received it I would pay to send the broken one back. She agreed and said it would be mailed out in 10-12 days. It never arrived!
I was however, emailed a customer service satisfaction survey in the last week of December, which I filled out and sent back with a check mark in the box requesting that customer service contact me. A week or more later, I have yet to receive a call.
Never have I seen a company so unconcerned with a dissatisfied customer! Their product and customer service are on par with each other...very poor!
What's great about it: The first month it made great coffee.
What's not so great: Poor quality, poor customer service, meaningless warranty,
No, I would not recommend this to a friend.
Durability
1
Share this review:
+28points
35of 42voted this as helpful.
Al44's Review Comments
Al44 has not submitted comments on any reviews.
Al44's Questions
Al44 has not submitted any questions.
Al44's Answers
Al44 has not submitted any answers.