Share REALLYSadCustomer's profile
 
Facebook Twitter
 
 
REALLYSadCustomer
 
 
 
REALLYSadCustomer's stats
 
  • Review count
    1
  • Helpfulness votes
    11
  • First review
    April 30, 2015
  • Last review
    April 30, 2015
  • Featured reviews
    0
  • Average rating
    1
 
Reviews comments
  • Review comment count
    0
  • Helpfulness votes
    0
  • First review comment
    None
  • Last review comment
    None
  • Featured review comments
    0
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
Answers
  • Answer count
    0
  • Helpfulness votes
    0
  • First answer
    None
  • Last answer
    None
  • Featured answers
    0
  • Best answers
    0
 
 
REALLYSadCustomer's Reviews
 
Save energy, wash quietly, and clean powerfully. Adjust each rack in this Samsung dishwasher to accommodate tall or oversized cookware. Plus, the built-in design offers a custom feel as it blends seamlessly with your kitchen cabinets.
 
Customer Rating
1 out of 5
1
Poor design - even worse Samsung Customer Service
on April 30, 2015
Posted by: REALLYSadCustomer
I started having odor issues with this dishwasher not even a month after purchasing it on 5/25/14. I've had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. I've complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that it's a "customer maintenance issue" and claiming that I've never cleaned the dishwasher and damaged it. To make a really long story short - it's now 4/30/15 and I'm being denied service on it because it's in Samsung's system that I've damaged it and it's a "customer maintenance issue." Never mind the fact that it's been an ongoing issue for nearly a year.
I've spent nearly 8 hours on the phone with Samsung & Lowe's, not to mention the emails and now reviews that are being spent on this. I don't want another customer to have the same experience and am hoping this is a fluke, but I know I personally won't take the chance on another Samsung Appliance.
Thankfully I purchased the Lowe's Protection Plan and will eventually be able to get some help, but will have to wait another month to start the process ALL over again. SIGH! The bad thing is that I bought a fridge and dishwasher at the same time - I used to love Samsung, now I'll never buy another appliance from them again.
The poor design I feel is the bottom door gasket - it's woven into the door and has 3 slits on the left, right and center, this allows for water to get it, build up, and stink. This isn't the only issue with this dishwasher as it wouldn't have started stinking so soon, especially since I rise my dishes before putting them in as well as wipe down access water on the door before closing it.
OH and all 3 service companies (Colorado): Brand Source, A&E Appliance, & One Source Appliance Repair ALL LIED in their service notes. Gee, do you think they're taught that?
No, I would not recommend this to a friend.
+10points
11of 12voted this as helpful.
 
REALLYSadCustomer's Review Comments
 
REALLYSadCustomer has not submitted comments on any reviews.
 
REALLYSadCustomer's Questions
 
REALLYSadCustomer has not submitted any questions.
 
REALLYSadCustomer's Answers
 
REALLYSadCustomer has not submitted any answers.