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- Review count1
- Helpfulness votes21
- First reviewJuly 23, 2017
- Last reviewJuly 23, 2017
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- Average rating1
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LocalShopper's Reviews
A streamlined cooking experience. This Samsung range features electromagnetic fields that heat only the cookware and not the cooktop, to make cleanup easy. This induction technology saves energy and increases safety by generating precise heat only where you need it. Plus, you can see exactly where it’s hot with virtual LED flames.
Customer Rating
1
No Common Sense Service
on July 23, 2017
Posted by: LocalShopper
I have heard personally from people's experience that Samsung Customer Service is horrible and that they wouldn't buy another Samsung Appliance. I certainly experienced the same myself today. Customer Service in Samsung has no common sense! They wouldn't admit that their appliances have defects. I bought a induction slide-in range just 2 months ago. A spice jar fell on the edge of the stove top and the glass cracked across the surface, but the spice jar itself is perfectly fine. I expect appliances in a kitchen would be tougher. I called customer service and the customer rep doesn't think this is a defect and couldn't cover it under warranty. Obviously, the person who design this range never actually cooked in a real kitchen. Then I informed the customer rep about another issue on how the touch screen turns on by me wiping on the screen or when I lean over. All these activations are not direct contact with skin, but through clothing. I have to constantly turn off these accidental "touches". The customer rep told me that even the touch screen turning on is not defective either. "It's designed to detect touches. It's not defective," he said. If you are not intentionally trying to push a button, and you accidentally bump a button with your stomach through clothing and not your finger, then it's poorly designed. Again, the person who design the range never cooked with it. It's not worth buying any Samsung appliance because this horrible service.
Mobile Submission: False
No, I would not recommend this to a friend.
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